酒店回复: Thank you for sharing your feedback, Susan. We sincerely apologize for the issues you encountered during your stay, especially regarding the pool and laundry facilities. We understand how disappointing it can be when amenities are unavailable without prior notice, and we regret that the fitness center and laundry situation did not meet your expectations. We also take your comments about the hotel’s condition seriously and will look into necessary updates to improve the guest experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide a better experience in the future.
酒店回复: Tarun, the team appreciates your feedback. It seems there were multiple challenges during your stay, and it's clear the experience was not as it should have been. The team will look into these matters to ensure a better experience for future guests. It's good to hear you found the breakfast team pleasant. Thank you for bringing these concerns to our attention.
干净整洁,早餐美味,位置便利。我很喜欢这里的香氛味道。
酒店很干净,房间非常宽敞。虽然提供早餐,但我们入住期间没有无猪肉选择。酒店靠近商店和购物区。
这酒店也太脏了。
标准设施,交通便利。早餐选择不多,但整体还不错。
住得很棒,没什么好挑剔的。
垃圾酒店 垃圾服务
我三楼的房间竟然有白色的小虫子在木质家具里爬来爬去!(我拍了视频)我赶紧拿了行李就去了前台。前台的女士态度很好,也很抱歉,她说因为我是通过第三方(*******)预订的,所以无法退款,还主动提出帮我换到一楼的房间。我让她跟我一起去拿清洁用品和手套,因为她得去检查一下有没有虫子,喷点药再擦干净。我可不喜欢虫子!房间里虽然没虫子,但那种感觉真的很不舒服。我本来准备走了!他们暂停了你的信用卡支付杂费,等你“退房”后才解除冻结。现在离退房已经过去快一周了,交易仍然悬而未决。总而言之,对我来说体验不太好。
这家酒店在佛罗里达州,我们本来以为可以游泳。结果泳池全是绿色的,而且因为“维修”而关闭了。事先没有通知。
入住时,健身中心说有洗衣设施。健身中心只有两台跑步机,没有其他空间。前台说洗衣机坏了,但实际上没有。她建议我们去停车场对面的万怡酒店问问,能不能用一下。我们去了一家自助洗衣店。我们从来没有住过这么需要翻新的万豪酒店。
设施维护良好,清洁度高,员工服务出色。早餐服务总体来说非常好;我对这家酒店的印象非常好。
前台工作人员非常粗鲁,不得不换了两次房间,因为第一个房间有烟味,第二个房间的床上用品很脏(满是头发,可能是宠物毛发)。由于当时已经很晚了,我第三次要求换房间,工作人员提到,鉴于我遇到的不便,他们会给我万豪奖励积分,但我从来没有得到过积分,后来半夜他们把同一个房间给了别人。(想象一下你睡得很熟,有人试图打开你的房间)他们甚至没有为此道歉。当天晚些时候,当我在茶咖啡柜里寻找热水时,他们让我等了很久,甚至懒得尝试加水,10 分钟后,我回到房间,用微波炉代替了。不过早餐工作人员还不错。