酒店回复: Dear James,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the TV not working, cleanliness concerns, and unexpected charges. These are not the standards we strive for, and we take your comments seriously. We will review these matters with our team to address the issues and ensure better service in the future. We hope to provide you with an improved experience if you ever choose to stay with us again.Sincerely, Hotel Manager
酒店回复: Dear Paul,Thank you for taking the time to share your experience with us. We deeply apologize for the issues you encountered during your stay, especially with the breakfast options and the parking charge. Your feedback is incredibly valuable, and we will address the food quality, availability of utensils, and the parking fee to improve the overall guest experience. We’re sorry that your stay did not meet your expectations, and we understand how disappointing this can be. We hope you'll consider giving us another chance in the future. Thank you for your understanding.Sincerely, Hotel Manager
酒店回复: Dear Alfredo,My apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay.Sincerely, Hotel Management
酒店回复: Dear Bill,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, and we truly appreciate you bringing them to our attention. We're sorry to hear about the odor and the inconvenience with the refrigerator and storage. We take these concerns seriously and will address them with our maintenance team. Your comments help us improve, and we hope you'll give us another chance to provide a better experience in the future.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
很满意。
工作人员很周到，房间宽敞干净，早餐非常好。此外，酒店全天提供咖啡。
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酒店回复: Dear Antonio,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed our attentive staff, spacious and clean room, and the breakfast offerings. It's also great to know that you appreciated the coffee service throughout the day. We’re so happy to have made your stay enjoyable and look forward to welcoming you back soon!Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
一切都好，服务很好，只是停车要付钱，有两天因为没有停车位，不得不把车停在别的地方，其他都超级好
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酒店回复: Dear Felix,Thank you for your positive feedback and for rating us 5/5! We're glad to hear you enjoyed the service and had a great stay. We apologize for the parking inconvenience you experienced and appreciate your understanding. We’ll look into improving our parking availability to ensure a smoother experience for future guests. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Dear Yenita,We are so pleased to hear you had such a fantastic stay. Your 10/10 review truly means a lot to us. Our team is dedicated to providing top-notch service and ensuring every guest feels welcomed and comfortable, and we’re thrilled we succeeded during your visit. Thank you for your thoughtful feedback. We look forward to hosting you again for another perfect stay whenever your travels bring you back to us.Sincerely, Hotel Manager
4.0分
家庭亲子
Hotel was clean even though they were going through some renovations. Did not expect to have to pay a $15 parking fee. First time for seeing that at a Hampton.
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酒店回复: Dear Tammie,Thank you for your review. We are pleased to hear that you found the hotel clean and well maintained during renovations, as guest comfort remains a priority. Your comment regarding the parking fee has been noted, and we understand how such details can impact the stay experience. It is encouraging to know that overall you had a positive visit, and we look forward to welcoming you again for another comfortable stay.Sincerely, Hotel Manager
5.0分
其他
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Not worth the amount mandated
Everything was excellent but the pricing. I was charged $300 more than I was quoted, got hit with a $15 a day parking fee, charged an extra $50 for “essentials” or some crap like that. I was really torqued that I had a handicap placard and was STILL mandated the Parking Fee
Honestly, doubt I ever stay there or any motel of the same name bc of these sneaky and underhanded pricing
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酒店回复: Dear James,Thank you for taking the time to share your perspective along with the high rating. We are glad to know you found everything about the stay excellent in terms of comfort and service. Your feedback regarding the pricing and additional fees is very important, as transparency plays a key role in the overall guest experience. Insights like yours help highlight opportunities where clarity and consistency can make future visits feel even more rewarding and straightforward.Sincerely, Hotel Manager
这家酒店离我心目中的历史街区有点远。它距离历史区超过一英里，而且方向让我天黑后不敢独自步行，因为我对这个地区不熟悉。前台没有洗衣机使用的零钱。我们楼层的洗衣机也坏了。他们还因为我们通过第三方平台预订而收取停车费。同样也是因为这个原因，我们没有获得希尔顿积分。
垃圾
糟糕透了。电视坏了。很脏。退房后会收取停车费，而且不会告知。还加了其他虚假费用。跑路了。外国人开的。去别处消费吧
我们对这家汉普顿酒店非常失望。我们通常喜欢早餐吧，因为这样可以省钱，但这里的食物太难吃了。
他们有些菜品卖完了，而且供应的菜也不新鲜。此外，我们在那里住了整整一周，直到最后一天才找到一把刀。用勺子涂抹黄油或奶油奶酪真的很难。你试过用两把勺子切华夫饼吗？
最后，我们被每天15美元的停车费吓了一跳。我们在圣奥古斯丁住过另一家汉普顿酒店，那里比这家好得多。我建议你去别的地方。
助理经理非常粗鲁，我等了两个小时才拿到房间，超过了入住时间。我要求延迟退房，却因为有其他人在等房间而没有得到安排。不明白为什么他们允许其他人延迟退房，却不允许我。太粗鲁了，总的来说很不专业。
我们房间的水槽，打开水龙头时，闻起来有股香料味。/#2。冰箱柜太小。冰箱老是掉出来。没有梳妆台。没地方放衣服……不符合其他酒店的标准。
很满意。
工作人员很周到，房间宽敞干净，早餐非常好。此外，酒店全天提供咖啡。
一切都好，服务很好，只是停车要付钱，有两天因为没有停车位，不得不把车停在别的地方，其他都超级好
伟大的
Hotel was clean even though they were going through some renovations. Did not expect to have to pay a $15 parking fee. First time for seeing that at a Hampton.
Not worth the amount mandated
Everything was excellent but the pricing. I was charged $300 more than I was quoted, got hit with a $15 a day parking fee, charged an extra $50 for “essentials” or some crap like that. I was really torqued that I had a handicap placard and was STILL mandated the Parking Fee
Honestly, doubt I ever stay there or any motel of the same name bc of these sneaky and underhanded pricing