This was the absolutely the worst motel I have ever stayed at… it is not a hotel ! Outside entrance to room. Rooms were filthy. Had a dirty unclean bathroom with left over fecal matter. The phone did not work … their website it totally misleading check out the pool they are advertising I pics … absolutely gross… I would give it a lower rating if available.. Red Rood should be fined for even having this open.
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酒店回复: Dear Bradley, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Augusta - Washington Road. We appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with cleanliness of your room, bathroom, the pool and the other listed concerns. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Breanna Red Roof Management RediResponse Specialist
2.0分
情侣出游
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The hotel room floor was filthy—black. The television would randomly turn on unless you unplugged it from the wall. The toilet was not bolted to the floor. The outlet by the sink had no cover on it. The lamp had a floodlight bulb in it so the harp and shade did not fit. The cable service only worked for one day. The maid never cleaned our room in the three nights, four days we stayed. The shower grout was gross. The rubber ***** between the entry ceramic tile and laminate floor was loose and caused me to trip. I used towels to clean the floor. The hotel would not exchange dirty towels for fresh ones when asked. (Handed me one bath towel.) If the other rooms are as poorly maintained as this one the hotel is a lawsuit waiting to happen.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUGUSTA - WASHINGTON ROAD. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with unclean floor, no housekeeping services and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell Red Roof Management RediResponse Specialist
1.0分
朋友出游
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I paid for a room here but since I had an air mattress with me, I slept on it in my car. I cannot stress what a filthy, disgusting place this is. Check out the pics. Do I need to say more? The pool is a lovely deep green though. It’s so bad I sent the pics to Red Roof Corporate. I can’t believe they’d want to have their name on it. You can also disregard the disingenuous apology that will surely appear below this. This hotel exists only to make huge dollars during Masters week. You’ve been warned
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酒店回复: Hello Paul, Thank you for leaving a rating and participating in our guest survey regarding your stay at the Red Roof Inn Augusta - Washington Road. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated there was a lack of cleanliness. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
1.0分
情侣出游
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The manager of this facility would not allow a pair of 10 pounds inseparable dogs. However they will allow an 80 pound dog to stay. This chain used to be a good place to spend the night but it was ruined by incompetence and greed. Our nation wide K-9 club will stay away from this hotel chain. Luckily, there is La Quinta Inn who can accommodate us. Watch and learn. Red Roof Inn will respond with a scripted note saying how much they appreciate our feedback. Well they just lost several thousand potential guest. Watch channel 6 consumer affairs program soon.
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酒店回复: Dear Francisco, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUGUSTA - WASHINGTON ROAD. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the facility not allowing your two pets to stay during your visit with us. This property adheres to a strict one pet per room policy not exceeding 80pounds at no additional charge, hence why your pair of inseparable dogs were not allowed. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels. Sincerely, LaTunde Red Roof Management RediResponse Specialist
1.0分
朋友出游
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Worse experience, simply unimaginable. (Lazy Boy Arm chairs in the hallways, the bad is full of urine under the sheets, writing on the walls in the room, filthy tub, shower curtain falling off/broken, faucet leaking in kitchen, toilet leaking all over the bathroom floor, cabinets full of dirt, 1 bed broken, had to support it with a chair under it, other bed heavy soiled with urine). This hotel should not be allowed to operate. The nightly rate during Masters were $380. The room looked like it was permanently occupied by someone or a group of people and they were temporarily moved out for the weekend so it can be rented for premium price, or possibly this room is rented for an hourly rate on a permanent basis. This is only a speculation, we have no proof how this room got into a condition of beyond words to describe. Regardless what the history and reasons of the foul, filthy condition, management/ownership is lacking the ethical and moral characters of hospitality principles to provide a guest with a clean room. It is beyond unfair and unacceptable to put someone in a health risk of having to sleep in another persons urine. Never seen anything like this in real life, not even on TV. Will be posting pictures later on.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUGUSTA - WASHINGTON ROAD. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the tub, writing on the walls and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, it's so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, LaTunde Red Roof Management RediResponse Specialist
1.0分
其他
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I urge any reader of this review to consider hell or prison as lodging options before staying at the Red Roof Inn. I’m being harsh you’re thinking. Glib. But when you pay $400 a night to sleep in a room that smells like an ash tray, didn’t have a working door on the toilet and hasn’t seen a housekeeper since it was built in 100 BC a little humour is the best I can muster. We stayed during Masters week and when somewhere multiplies their average room rate by 10 you’d think they’d make a bit more effort. The expectations were that the room would be clean, have 2 beds and a toilet. How in the world this place has a rating of 4/5 for cleanliness is beyond me. They must be paying for reviews is all I can guess because this place is as filthy as my ex wife. On walking into the room we were greeted by a toilet bowl filled with faeces which frightened my initially as I thought a bear might be in the room still by the size of it. When we checked in the rather rude lady said “child please, check in is 3pm it’s masters week.” Ok I thought, thanks for the warm welcome. She then grunted a response that we could leave our bags at our own risk before saying “you’ve booked a smoking room.” What’s that I asked - I don’t smoke. She said I’d booked through a third party like I’d insulted a close relative of hers (*******) - she really took delight in not being able to help and I was surprised she didn’t ask to accompany us to the room when we got the keys to see the misery on our faces at the smell and filth we would be surrounded by for then next two nights. So as you can tell I’m disappointed there’s not a 0/5 option on Tripadvisor but as I did with the red roof inn, I’ll graciously accept my fate and move on. Please don’t stay here unless you really have to and if you’re going to the masters consider 1) paying the money for a Hilton or Marriott branded hotel, 2) staying in Atlanta and getting a taxi both ways or 3) staying in a tent which will be cleaner and have better customer service.
This was the absolutely the worst motel I have ever stayed at… it is not a hotel ! Outside entrance to room. Rooms were filthy. Had a dirty unclean bathroom with left over fecal matter. The phone did not work … their website it totally misleading check out the pool they are advertising I pics … absolutely gross… I would give it a lower rating if available.. Red Rood should be fined for even having this open.
The hotel room floor was filthy—black. The television would randomly turn on unless you unplugged it from the wall. The toilet was not bolted to the floor. The outlet by the sink had no cover on it. The lamp had a floodlight bulb in it so the harp and shade did not fit. The cable service only worked for one day. The maid never cleaned our room in the three nights, four days we stayed. The shower grout was gross. The rubber ***** between the entry ceramic tile and laminate floor was loose and caused me to trip. I used towels to clean the floor. The hotel would not exchange dirty towels for fresh ones when asked. (Handed me one bath towel.) If the other rooms are as poorly maintained as this one the hotel is a lawsuit waiting to happen.
I paid for a room here but since I had an air mattress with me, I slept on it in my car. I cannot stress what a filthy, disgusting place this is. Check out the pics. Do I need to say more? The pool is a lovely deep green though. It’s so bad I sent the pics to Red Roof Corporate. I can’t believe they’d want to have their name on it. You can also disregard the disingenuous apology that will surely appear below this. This hotel exists only to make huge dollars during Masters week. You’ve been warned
The manager of this facility would not allow a pair of 10 pounds inseparable dogs. However they will allow an 80 pound dog to stay. This chain used to be a good place to spend the night but it was ruined by incompetence and greed. Our nation wide K-9 club will stay away from this hotel chain. Luckily, there is La Quinta Inn who can accommodate us. Watch and learn. Red Roof Inn will respond with a scripted note saying how much they appreciate our feedback. Well they just lost several thousand potential guest. Watch channel 6 consumer affairs program soon.
Worse experience, simply unimaginable. (Lazy Boy Arm chairs in the hallways, the bad is full of urine under the sheets, writing on the walls in the room, filthy tub, shower curtain falling off/broken, faucet leaking in kitchen, toilet leaking all over the bathroom floor, cabinets full of dirt, 1 bed broken, had to support it with a chair under it, other bed heavy soiled with urine). This hotel should not be allowed to operate. The nightly rate during Masters were $380. The room looked like it was permanently occupied by someone or a group of people and they were temporarily moved out for the weekend so it can be rented for premium price, or possibly this room is rented for an hourly rate on a permanent basis. This is only a speculation, we have no proof how this room got into a condition of beyond words to describe. Regardless what the history and reasons of the foul, filthy condition, management/ownership is lacking the ethical and moral characters of hospitality principles to provide a guest with a clean room. It is beyond unfair and unacceptable to put someone in a health risk of having to sleep in another persons urine. Never seen anything like this in real life, not even on TV. Will be posting pictures later on.
I urge any reader of this review to consider hell or prison as lodging options before staying at the Red Roof Inn. I’m being harsh you’re thinking. Glib. But when you pay $400 a night to sleep in a room that smells like an ash tray, didn’t have a working door on the toilet and hasn’t seen a housekeeper since it was built in 100 BC a little humour is the best I can muster. We stayed during Masters week and when somewhere multiplies their average room rate by 10 you’d think they’d make a bit more effort. The expectations were that the room would be clean, have 2 beds and a toilet. How in the world this place has a rating of 4/5 for cleanliness is beyond me. They must be paying for reviews is all I can guess because this place is as filthy as my ex wife. On walking into the room we were greeted by a toilet bowl filled with faeces which frightened my initially as I thought a bear might be in the room still by the size of it. When we checked in the rather rude lady said “child please, check in is 3pm it’s masters week.” Ok I thought, thanks for the warm welcome. She then grunted a response that we could leave our bags at our own risk before saying “you’ve booked a smoking room.” What’s that I asked - I don’t smoke. She said I’d booked through a third party like I’d insulted a close relative of hers (*******) - she really took delight in not being able to help and I was surprised she didn’t ask to accompany us to the room when we got the keys to see the misery on our faces at the smell and filth we would be surrounded by for then next two nights. So as you can tell I’m disappointed there’s not a 0/5 option on Tripadvisor but as I did with the red roof inn, I’ll graciously accept my fate and move on. Please don’t stay here unless you really have to and if you’re going to the masters consider 1) paying the money for a Hilton or Marriott branded hotel, 2) staying in Atlanta and getting a taxi both ways or 3) staying in a tent which will be cleaner and have better customer service.