酒店回复: Dear Guest,On behalf of the management of the Fairfield Inn & Suite, I would like to express our gratitude for sharing with us your experience of your last stay. Our aim is to always offer a top notch service to all our guests that will not only meet their expectations, but exceed them in a professional manner. We do regret this was not the case this time around. In an attempt to offer the best possible customer service, a coordinated effort was made with all departments involved to ensure that we do not have a recurrence. We take all our customers' feedback very seriously. The feedback of our clients contributes immensely to our success.
The rooms were very clean and staff was friendly. Location was great and the beds were very comfortable. The price was amazing for us to be staying during the holidays.
5.0分
其他
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Great overnight stay. The hotel was spotless. The king bed was comfy, the in- room thermostat easily adjusted the room temp to our preference. Breakfast included box cereals, oatmeal with a variety of toppings, eggs, two varieties of sausage, grits, and a small assortment of baked goods. We would definitely stay here again.
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酒店回复: Dear Guest,Thank you for the wonderful feedback! We’re delighted to hear you enjoyed a spotless room, a comfortable bed, and a satisfying breakfast. It’s great to know everything met your expectations. We appreciate your recommendation and look forward to welcoming you back again!Sincerely, Hotel Manager
5.0分
情侣出游
Friendly and professional staff. Clean carpet throughout halls, elevator and room.
Clean room, bed and linen.
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酒店回复: Dear Guest, thank you so much for the great feedback! We're really happy to hear you enjoyed your stay and noticed the cleanliness and friendly service. Hope to see you again soon!"
4.0分
家庭亲子
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First impression was nobody was at the desk. I wanted a couple of minutes and a young lady appeared. She didn’t smile introduce herself or welcomed me. Her face was flat. The room was okay it was a bottle of a cleaning product left on the bathroom counter and a hair wad on the table. I did have to pass by the desk again after checking and it was a young gentleman sitting at the desk and he greeted and welcomed me which was nice. It was worth a one night stay. Despite those minor issues I would stay again.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found your stay to be worth it overall and that you would consider staying with us again. We sincerely apologize for the initial impression at check-in and the cleanliness issues you encountered in the room. Your comments have been shared with our team so we can ensure better consistency in our service and housekeeping standards. We appreciate your understanding and hope to provide an even better experience next time.
酒店非常干净，设施也很好。附近有两家韩餐厅，还有很多其他餐馆。服务也很棒。早餐也不错。
第一次也是最后一次入住这家酒店。周六深夜入住我的一间客房时，我打电话给前台，说发现并杀死了一只蟑螂，得到的回答是“我会在明天早上通知维修人员”。第二天早上我醒来后没有听到任何消息。退房后，直到当天都没有人联系我。糟糕的体验，不推荐。我一定会宣传这项服务。
酒店位于市区，距离许多餐饮和购物区不远。停车位充足。床很舒服，淋浴水压也不错。房间干净，酒店安静。如果再来这个地区，我会再次入住这里。
不错的酒店
住宿体验不错。床似乎真的很低。我想是因为我住的是残疾人专用房间。我想告诉对方你给我的是不是这个房间。
最后一分钟办理入住手续，服务很棒……街对面还有一家很棒的墨西哥餐厅，我可以步行到达
音乐会住宿。
酒店干净舒适。会再次入住。距离斯托克布里奇的音乐会场地不远。
The rooms were very clean and staff was friendly. Location was great and the beds were very comfortable. The price was amazing for us to be staying during the holidays.
Great overnight stay. The hotel was spotless. The king bed was comfy, the in- room thermostat easily adjusted the room temp to our preference. Breakfast included box cereals, oatmeal with a variety of toppings, eggs, two varieties of sausage, grits, and a small assortment of baked goods. We would definitely stay here again.
Friendly and professional staff. Clean carpet throughout halls, elevator and room.
Clean room, bed and linen.
First impression was nobody was at the desk. I wanted a couple of minutes and a young lady appeared. She didn’t smile introduce herself or welcomed me. Her face was flat. The room was okay it was a bottle of a cleaning product left on the bathroom counter and a hair wad on the table. I did have to pass by the desk again after checking and it was a young gentleman sitting at the desk and he greeted and welcomed me which was nice. It was worth a one night stay. Despite those minor issues I would stay again.