酒店回复: Dear Mads,Thank you for choosing Holiday Inn Express as your accommodation needs.We greatly appreciate you gave us a good review rating score.Having you stay with us was a pleasure, and we look forward to seeing you again soon!SincerelyLing
5.0分
其他
原文
翻译提供方：Google
美好的
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酒店回复: Wow — thank you for the perfect 10! We’re so happy to hear that your stay was everything you hoped for. It means the world to our team to know we made a positive impact, and we truly appreciate you taking the time to share your experience. We can’t wait to welcome you back again soon!
5.0分
情侣出游
Staff and management were wonderful, clientele were friendly. They also checked on us after we checked in with a texted. :)
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酒店回复: Thank you for the perfect score! We’re thrilled to hear our staff and management made a great impression and that our follow-up text was helpful. We’re glad you enjoyed the friendly atmosphere and hope to see you again soon!
3.0分
家庭亲子
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Check in was fine, very friendly and helpful staff. Did not sleep well due to the mattresses being so uncomfortable, as well as the excessive noise coming from the air conditioning system from the hotel next door.
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酒店回复: Thank you for sharing your feedback with us. I’m glad to hear our team made a positive impression during check-in, but I’m sorry your rest was impacted by the mattress comfort and outside noise. We truly appreciate you bringing this to our attention and will review both concerns to prevent future disruptions. We hope to have another opportunity to provide you with a more restful stay.
5.0分
其他
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One of the best hotels to spend the night at. Plenty of parking available. Rooms are always pristine and stocked with Dove toiletries. Staff is knowledgeable and friendly. Breakfast has a large assortment of food for everyone’s palate. I’m never disappointed during my stays here and will continue coming back.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to know you consistently enjoy your stays with us and appreciate your loyalty. We look forward to welcoming you back again soon!
5.0分
其他
Housekeeping did not do an impressive job straightening up our room. The bed was not made well. They did not replenish the coffee or cups.
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酒店回复: Thank you for your 10/10 rating and for sharing this feedback. I’m glad you enjoyed your stay overall, and I sincerely apologize for the lapse in housekeeping service. We’ll be addressing this with the team to ensure a more consistent experience going forward. We appreciate you choosing us and hope to welcome you back again.
5.0分
其他
Odd turn off the main road. Once we arrived in the parking lot it was fine. We were there on a Saturday so not many stores were open.
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酒店回复: Wow — thank you for the perfect 10! We’re so happy to hear that your stay was everything you hoped for. It means the world to our team to know we made a positive impact, and we truly appreciate you taking the time to share your experience. We can’t wait to welcome you back again soon!
5.0分
其他
Trip with elderly parents.
Worked out well for traveling with elderly parents. The accessible accomodations satisfied their needs well.
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酒店回复: Thank you so much for your kind review and perfect 10 rating! We’re so glad to hear that our accessible accommodations worked well for your family and helped make your travels with your parents more comfortable and stress-free. It's always our goal to ensure all guests feel welcome and supported, and we're thrilled to know we met your expectations. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family back in the future.
4.0分
其他
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I knew we would be checking in very late (after midnight) and I tried to call the hotel all day to confirm that. No one answered, and the recording had me on a loop, sending me back to the operator who never answered. I was nervous that we would be marked as “no shows”, but the young man checking us in at 1:00 a.m. was very helpful and there were no problems. Thank you!
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酒店回复: Thank you so much for your recent stay and for taking the time to share your experience. We're glad to hear that your late-night check-in went smoothly and that our front desk team member was helpful when you arrived. That said, I sincerely apologize for the trouble you had trying to reach us by phone earlier in the day. Your concern about being marked as a no-show is completely understandable, and it’s important to us that guests feel confident their accommodations are secured. We’re currently reviewing our phone system and staffing coverage to prevent this kind of issue from happening in the future. We appreciate your patience and understanding, and we’re so glad everything worked out in the end. We hope to have the opportunity to welcome you back soon—and to earn that perfect 10 next time!
5.0分
商务出差
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Excellent place to stay!! We arrived super late on a Saturday night and were helped quickly. The man working had just ok customer service but was sufficient at checking us in. The parking lot was huge and looked great for oversized vehicles and trailers! Our room was clean and temperature perfect. The bathroom was super clean and the beds were very comfortable. The hotel was quiet. Complimentary breakfast was fantastic!! There was an employee constantly making sure everything was full and tidy. They offered eggs(scrambled & omelette), sausage, bacon, potatoes, biscuits/gravy, oatmeal, big cinnamon rolls, yogurt, hard boiled eggs, toast, pastries, juices & coffee. The hotel is easily accessible from the highway and felt very safe. I would 100% stay here again if back in the area. The price was fair and less expensive than some lower quality hotels. Definitely recommend.
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酒店回复: Dear [Guest Name],Wow—thank you so much for your kind and detailed feedback! We’re thrilled to hear that your stay with us was such a positive experience from start to finish. From your smooth check-in (even late at night) to the comfort and cleanliness of your room, and especially your kind words about our breakfast and the team keeping it stocked—we truly appreciate you noticing the little things we work hard on every day. We're also glad to hear that our oversized parking, safe location, and easy highway access were a great fit for your travels. We’ll be sure to pass your comments along to our entire team, including breakfast staff and front desk, as recognition of their efforts and a reminder of how much it matters to our guests. It means the world to us that you’d 100% stay again and recommend us to others. We look forward to welcoming you back the next time you’re in the area!
地理位置优越，靠近高速公路。停车方便
美好的
Staff and management were wonderful, clientele were friendly. They also checked on us after we checked in with a texted. :)
Check in was fine, very friendly and helpful staff. Did not sleep well due to the mattresses being so uncomfortable, as well as the excessive noise coming from the air conditioning system from the hotel next door.
One of the best hotels to spend the night at. Plenty of parking available. Rooms are always pristine and stocked with Dove toiletries. Staff is knowledgeable and friendly. Breakfast has a large assortment of food for everyone’s palate. I’m never disappointed during my stays here and will continue coming back.
Housekeeping did not do an impressive job straightening up our room. The bed was not made well. They did not replenish the coffee or cups.
Odd turn off the main road. Once we arrived in the parking lot it was fine. We were there on a Saturday so not many stores were open.
Trip with elderly parents.
Worked out well for traveling with elderly parents. The accessible accomodations satisfied their needs well.
I knew we would be checking in very late (after midnight) and I tried to call the hotel all day to confirm that. No one answered, and the recording had me on a loop, sending me back to the operator who never answered. I was nervous that we would be marked as “no shows”, but the young man checking us in at 1:00 a.m. was very helpful and there were no problems. Thank you!
Excellent place to stay!! We arrived super late on a Saturday night and were helped quickly. The man working had just ok customer service but was sufficient at checking us in. The parking lot was huge and looked great for oversized vehicles and trailers! Our room was clean and temperature perfect. The bathroom was super clean and the beds were very comfortable. The hotel was quiet. Complimentary breakfast was fantastic!! There was an employee constantly making sure everything was full and tidy. They offered eggs(scrambled & omelette), sausage, bacon, potatoes, biscuits/gravy, oatmeal, big cinnamon rolls, yogurt, hard boiled eggs, toast, pastries, juices & coffee. The hotel is easily accessible from the highway and felt very safe. I would 100% stay here again if back in the area. The price was fair and less expensive than some lower quality hotels. Definitely recommend.