酒店回复: Dear Mads,Thank you for choosing Holiday Inn Express as your accommodation needs.We greatly appreciate you gave us a good review rating score.Having you stay with us was a pleasure, and we look forward to seeing you again soon!SincerelyLing
5.0分
其他
原文
翻译提供方：Google
美好的
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酒店回复: Wow — thank you for the perfect 10! We’re so happy to hear that your stay was everything you hoped for. It means the world to our team to know we made a positive impact, and we truly appreciate you taking the time to share your experience. We can’t wait to welcome you back again soon!
5.0分
其他
Trip with elderly parents.
Worked out well for traveling with elderly parents. The accessible accomodations satisfied their needs well.
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酒店回复: Thank you so much for your kind review and perfect 10 rating! We’re so glad to hear that our accessible accommodations worked well for your family and helped make your travels with your parents more comfortable and stress-free. It's always our goal to ensure all guests feel welcome and supported, and we're thrilled to know we met your expectations. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family back in the future.
4.0分
其他
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I knew we would be checking in very late (after midnight) and I tried to call the hotel all day to confirm that. No one answered, and the recording had me on a loop, sending me back to the operator who never answered. I was nervous that we would be marked as “no shows”, but the young man checking us in at 1:00 a.m. was very helpful and there were no problems. Thank you!
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酒店回复: Thank you so much for your recent stay and for taking the time to share your experience. We're glad to hear that your late-night check-in went smoothly and that our front desk team member was helpful when you arrived. That said, I sincerely apologize for the trouble you had trying to reach us by phone earlier in the day. Your concern about being marked as a no-show is completely understandable, and it’s important to us that guests feel confident their accommodations are secured. We’re currently reviewing our phone system and staffing coverage to prevent this kind of issue from happening in the future. We appreciate your patience and understanding, and we’re so glad everything worked out in the end. We hope to have the opportunity to welcome you back soon—and to earn that perfect 10 next time!
5.0分
商务出差
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Excellent place to stay!! We arrived super late on a Saturday night and were helped quickly. The man working had just ok customer service but was sufficient at checking us in. The parking lot was huge and looked great for oversized vehicles and trailers! Our room was clean and temperature perfect. The bathroom was super clean and the beds were very comfortable. The hotel was quiet. Complimentary breakfast was fantastic!! There was an employee constantly making sure everything was full and tidy. They offered eggs(scrambled & omelette), sausage, bacon, potatoes, biscuits/gravy, oatmeal, big cinnamon rolls, yogurt, hard boiled eggs, toast, pastries, juices & coffee. The hotel is easily accessible from the highway and felt very safe. I would 100% stay here again if back in the area. The price was fair and less expensive than some lower quality hotels. Definitely recommend.
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酒店回复: Dear [Guest Name],Wow—thank you so much for your kind and detailed feedback! We’re thrilled to hear that your stay with us was such a positive experience from start to finish. From your smooth check-in (even late at night) to the comfort and cleanliness of your room, and especially your kind words about our breakfast and the team keeping it stocked—we truly appreciate you noticing the little things we work hard on every day. We're also glad to hear that our oversized parking, safe location, and easy highway access were a great fit for your travels. We’ll be sure to pass your comments along to our entire team, including breakfast staff and front desk, as recognition of their efforts and a reminder of how much it matters to our guests. It means the world to us that you’d 100% stay again and recommend us to others. We look forward to welcoming you back the next time you’re in the area!
4.0分
其他
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Average
Hotel advertises they have a pool and restaurant/bar but what they don’t tell you is you have to go to another hotel on the property to get to said amenities. Hotel was decently clean however housekeeping was anxious to turn the room over. Was woken up at 8, 9, and 10 by knocks at the door, even though check out is 11. Nothing to put on the door to say Do Not Disturb.
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酒店回复: Thank you for taking the time to share your recent experience with us. We’re glad to hear that you found the hotel to be decently clean and that you rated your overall stay an 8 out of 10—it means a lot to us. That said, I sincerely apologize for the confusion regarding our amenities and for the disruptions you experienced the morning of your departure. While our pool and restaurant/bar are located at our sister property on the shared complex, we understand how that can be inconvenient when not clearly communicated. Your comments have prompted us to review how this information is presented during booking and at check-in to ensure future guests are fully informed. Regarding the early morning knocks, we also apologize for the disturbance. Check-out is indeed at 11 AM, and you should be able to enjoy your morning undisturbed until then. We’ve shared your feedback with our housekeeping team and are also in the process of ensuring that all rooms have updated "Do Not Disturb" signage available. We truly appreciate your feedback—it helps us make necessary improvements. We hope to have the opportunity to welcome you back and provide a more seamless experience next time.
4.0分
其他
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Lovely Modern Hotel
It's a beautiful hotel with a good breakfast and good location. Our only complaint is the lobby and halls were freezing and the internet was terrible. It kept kicking us out and going back to the log in page no matter what device we tried.
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酒店回复: Thank you so much for staying with us and for taking the time to share your feedback. We’re thrilled to hear that you enjoyed the beauty of our hotel, our breakfast, and our convenient location—those are all things we take great pride in. I’m sorry to hear that your experience was impacted by the temperature in our lobby and hallways, as well as the issues with the internet connection. Please know we are currently working with our team and internet service provider to address these connectivity problems, and we’ve also alerted our engineering team to take a closer look at the building’s climate controls to ensure a more comfortable environment throughout the hotel. We truly value your comments—they help us improve and create a better experience for all our guests. We hope to welcome you back again soon and earn a perfect 10 next time!
4.0分
其他
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Returned to the hotel on Saturday, the elevators were not working and staff did not let us know (sign posted on elevator door) and we had to walk back to the front and ask where the stairs were located ☹️
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酒店回复: Thank you for sharing your feedback and for giving us such a positive rating despite the inconvenience you experienced. I’m truly sorry about the elevator being out of service during your stay and that communication about the situation wasn’t handled better. Guests should always be clearly informed so they know their options right away, and I regret that we fell short in this instance. Your comments have been shared with our team so we can improve our communication when unexpected maintenance issues arise. We’re grateful for your understanding and hope to welcome you back soon for an even smoother stay.
3.0分
家庭亲子
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The gentleman who checked us in was very friendly and nice. Made checking a breeze. The room was clean and we had no problems with the property. However we stayed here for a concert, got back late. It was our last night away for the summer. We had housekeeping knock at our door at 8:30 in the morning! I answered and the lady said “oh I’m sorry, I didn’t know you were here.” How does a property not know who is in the room or checked out?!? To make things worse, I went back into bed to be woken up again TEN minutes later by extremely loud aggressive banging on our door. Two male housekeepers asked the same thing that the woman just did. When I said that she already asked and that I didn’t appreciate the banging on my door at 8:30 in the morning for the second time, he walked away from me without saying anything even sorry to go to the next room. My day off was ruined and I was extremely dissatisfied.
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酒店回复: Thank you for sharing your detailed feedback. I’m glad to hear that your check-in experience was pleasant and that you found your room clean and comfortable. However, I want to sincerely apologize for the disruption you experienced the next morning. You are absolutely right — housekeeping should be fully aware of which rooms are occupied, and it is never acceptable to disturb a guest that early in the morning, especially more than once. I am also very sorry that the follow-up interaction with our team was not handled with courtesy or professionalism. This falls short of the standards we set for ourselves and the service you deserve. Please know that I’ve addressed this situation directly with our housekeeping team to ensure better communication, training, and respect for guest privacy. Your comments are taken seriously and will help us prevent this from happening again. We appreciate you bringing this to our attention, and we truly hope you’ll give us another opportunity in the future to provide the relaxing and enjoyable stay you expected.
3.0分
其他
No one was at the front desk when I went to check in and there was no sign saying when they would be back.
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酒店回复: Thank you for your feedback, and I’m sorry for the inconvenience you experienced upon arrival. We understand how important a smooth and welcoming check-in process is, and it’s clear we missed the mark when no one was available at the front desk and no signage was posted to let you know when assistance would be available. Your comments have been shared with our front desk team to ensure we have proper coverage and communication in place at all times. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a much better first impression.
地理位置优越，靠近高速公路。停车方便
美好的
Trip with elderly parents.
Worked out well for traveling with elderly parents. The accessible accomodations satisfied their needs well.
I knew we would be checking in very late (after midnight) and I tried to call the hotel all day to confirm that. No one answered, and the recording had me on a loop, sending me back to the operator who never answered. I was nervous that we would be marked as “no shows”, but the young man checking us in at 1:00 a.m. was very helpful and there were no problems. Thank you!
Excellent place to stay!! We arrived super late on a Saturday night and were helped quickly. The man working had just ok customer service but was sufficient at checking us in. The parking lot was huge and looked great for oversized vehicles and trailers! Our room was clean and temperature perfect. The bathroom was super clean and the beds were very comfortable. The hotel was quiet. Complimentary breakfast was fantastic!! There was an employee constantly making sure everything was full and tidy. They offered eggs(scrambled & omelette), sausage, bacon, potatoes, biscuits/gravy, oatmeal, big cinnamon rolls, yogurt, hard boiled eggs, toast, pastries, juices & coffee. The hotel is easily accessible from the highway and felt very safe. I would 100% stay here again if back in the area. The price was fair and less expensive than some lower quality hotels. Definitely recommend.
Average
Hotel advertises they have a pool and restaurant/bar but what they don’t tell you is you have to go to another hotel on the property to get to said amenities. Hotel was decently clean however housekeeping was anxious to turn the room over. Was woken up at 8, 9, and 10 by knocks at the door, even though check out is 11. Nothing to put on the door to say Do Not Disturb.
Lovely Modern Hotel
It's a beautiful hotel with a good breakfast and good location. Our only complaint is the lobby and halls were freezing and the internet was terrible. It kept kicking us out and going back to the log in page no matter what device we tried.
Returned to the hotel on Saturday, the elevators were not working and staff did not let us know (sign posted on elevator door) and we had to walk back to the front and ask where the stairs were located ☹️
The gentleman who checked us in was very friendly and nice. Made checking a breeze. The room was clean and we had no problems with the property. However we stayed here for a concert, got back late. It was our last night away for the summer. We had housekeeping knock at our door at 8:30 in the morning! I answered and the lady said “oh I’m sorry, I didn’t know you were here.” How does a property not know who is in the room or checked out?!? To make things worse, I went back into bed to be woken up again TEN minutes later by extremely loud aggressive banging on our door. Two male housekeepers asked the same thing that the woman just did. When I said that she already asked and that I didn’t appreciate the banging on my door at 8:30 in the morning for the second time, he walked away from me without saying anything even sorry to go to the next room. My day off was ruined and I was extremely dissatisfied.
No one was at the front desk when I went to check in and there was no sign saying when they would be back.