Everything above. The women's room off the lobby had some handy items for the ladies. Very nice offering. I learned that I wouldn’t get my stay in points because I booked through a third party. Hopefully i will remember when i book again. Thanks
酒店回复: Thank you for staying with us! Hope to have you back again soon.
5.0分
情侣出游
Nice clean comfortable place
Michael front desk was super friendly fast and efficient
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.
5.0分
其他
We got there.Late front desk, lady was very nice. Beds were very comfortable. Breakfast was good.
All in all I would stay again.
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found your stay to be satisfactory. Making you happy makes us happy. If there’s anything we can do to make your stay better next time, talk to any member of our team and we’ll strive to ensure you’re 100% happy. We look forward to welcoming you back soon.
3.0分
家庭亲子
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Convenient location, just wished the room floors were cleaner. Although I appreciate their breakfast, just wished the food was kept warmer & had a little change up in the daily menu when staying 3-4 days.
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酒店回复: Thank you for taking the time to share about your recent stay with us. We value every guest. We appreciate your feedback, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a warm, friendly and reliable experience that makes guests happy, and your comments will help us as we continually work to improve. Please contact me directly at the email or phone number below if there is anything we can do for you. We hope to welcome you back soon.
4.0分
其他
It was clean and looked to be updated recently. Just really small rooms
酒店回复: Thank you for staying with us! Hope to have you back again soon.
5.0分
其他
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Pleasantly surprised
This is our first time staying at a Hampton Inn or Hilton hotel and we were surprised at how nice hotel was. Melissa, checked us in at the front desk and the super cheerful and helpful. Our room was nice and clean and was surprised by the walk-in shower! Breakfast had lots of options and even some healthy versions. We have family in Galena but will definitely stay here again
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酒店回复: Thank you the wonderful feedback! We look forward to your next visit!
3.0分
情侣出游
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The dining experience was lacking. Food stuffs were low and semi-warm, not enough holding containers. The room was good for service.
Also, this hotel has since charged us a room stay on Aug 23, even though we paid ******* up front. Can your staff contact them about this?
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酒店回复: Thank you for sharing your feedback. We have made sure that the charge to your card was refunded and someone should have called you to confirm. If there is anything else we can do to assist you please contact me at the email address below.
3.0分
家庭亲子
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Hotel was okay. Our room had a musty, wet smell and overall could have been cleaner. The continental breakfast was poor, overcooked items and messy. Definitely not worth the cost per night, disappointing.
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酒店回复: I apologize for the issues you faced while staying in our hotel. Thank you for sharing your feedback with us.
3.0分
情侣出游
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Floors were not clean and had long black hairs in the shower. The floors needed to be mopped and vacuumed. Was kinda gross! Room was quiet and air conditioner worked well though and breakfast was good.
没有泰
Everything above. The women's room off the lobby had some handy items for the ladies. Very nice offering. I learned that I wouldn’t get my stay in points because I booked through a third party. Hopefully i will remember when i book again. Thanks
Nice clean comfortable place
Michael front desk was super friendly fast and efficient
We got there.Late front desk, lady was very nice. Beds were very comfortable. Breakfast was good.
All in all I would stay again.
Convenient location, just wished the room floors were cleaner. Although I appreciate their breakfast, just wished the food was kept warmer & had a little change up in the daily menu when staying 3-4 days.
It was clean and looked to be updated recently. Just really small rooms
Pleasantly surprised
This is our first time staying at a Hampton Inn or Hilton hotel and we were surprised at how nice hotel was. Melissa, checked us in at the front desk and the super cheerful and helpful. Our room was nice and clean and was surprised by the walk-in shower! Breakfast had lots of options and even some healthy versions. We have family in Galena but will definitely stay here again
The dining experience was lacking. Food stuffs were low and semi-warm, not enough holding containers. The room was good for service.
Also, this hotel has since charged us a room stay on Aug 23, even though we paid ******* up front. Can your staff contact them about this?
Hotel was okay. Our room had a musty, wet smell and overall could have been cleaner. The continental breakfast was poor, overcooked items and messy. Definitely not worth the cost per night, disappointing.
Floors were not clean and had long black hairs in the shower. The floors needed to be mopped and vacuumed. Was kinda gross! Room was quiet and air conditioner worked well though and breakfast was good.