酒店回复: Dear Senlinsenlinyanyan,We appreciate your positive feedback about your recent stay at Banana Island Resort by Anantara Doha. Your kind words mean a lot to us and we look forward to welcoming you back soon.Best regards,Ali AlassoudFront Office Manager
酒店回复: Dear Mr. Guest,Thank you for bringing your recent experience to our attention. On behalf of the entire team at Banana Island Resort by Anantara, please accept our sincerest apologies for the distress and inconvenience caused to you and your group during your departure on June 3, 2025.We are truly disheartened to learn of the issues you encountered, particularly with the boat scheduling and the way the situation was handled by our staff. This is far from the standard of service we promise our guests, and we deeply regret that your experience did not reflect the high levels of professionalism, honesty, and care that we strive to uphold.We understand the impact this situation had on your schedule and your trust in our brand, and we are committed to doing what is right. We genuinely value your feedback and your patience as we work to resolve this properly. Should you wish to speak with us directly or provide further details, we welcome the opportunity to connect with you at your convenience.Sincerely,Alessia UrsoOperation Excellence Manager
酒店回复: Dear Mr. Guest,Thank you for bringing your recent experience to our attention. On behalf of the entire team at Banana Island Resort by Anantara, please accept our sincerest apologies for the distress and inconvenience caused to you and your group during your departure on June 3, 2025.We are truly disheartened to learn of the issues you encountered.This is far from the standard of service we promise our guests, and we deeply regret that your experience did not reflect the high levels of professionalism, honesty, and care that we strive to uphold.We genuinely value your feedback and your patience as we work to resolve this properly. Should you wish to speak with us directly or provide further details, we welcome the opportunity to connect with you at your convenience.Sincerely,Alessia UrsoOperation Excellence Manager
酒店回复: Dear Babaxiexie,Thank you for choosing to stay with us at Banana Island Resort by Anantara and for sharing your feedback.We’re glad to hear you enjoyed the natural beauty of our island, especially the peaceful walks along the beach and the stunning sunsets, these are truly some of the most special moments our location has to offer. It's also wonderful to know that our team’s warmth and enthusiasm made a positive impression during your stay.We appreciate your comments regarding the room facilities and want you to know that we take them seriously. Regarding your note on the boat transfer, we understand that the journey can sometimes be affected by the wind. Our aim is to ensure the transfer is smooth and safe at all times.Thank you again for your valuable feedback. We hope to welcome you back soon and provide an even more memorable stay.Warm regards,Alessia Urso Operation Excellence Manager
超级喜欢，超级适合度假。就是有点儿遗憾，是一个人去的。
在院子里看书，忽然一抬头，看见了大游轮。
人生第一次住在小岛上。完美体验。服务也超赞。微信提醒，床头的那盏【直射灯】，是没有开关按键的。
是摁的。就是你用大拇指一摁住它的【灯光】，灯就灭了。
我写此信是为了正式投诉我们一行七人在2025年6月3日在贵酒店入住期间遭遇的严重服务失误及员工不当行为。此次经历不仅破坏了我们的行程安排，更因贵酒店员工的不诚实和敷衍态度，导致我们对贵酒店的品牌信誉彻底失去信任。
事件经过如下：
船只时间安排错误：退房当日，贵酒店为我们预订的出岛船只时间出现错误，直接导致我们面临无法按时离岛的困境。
员工Suthinan的欺骗行为：在与酒店沟通解决方案时，员工Suthinan在明知我们仍有最后登船机会的情况下，谎称“会另安排船只并让我们等待五分钟”，实则借机逃离现场且再未露面。此举存在明显故意欺骗，意图拖延时间以逃避责任。
管理层Destiny Bhobho的失职与谎言：
作为Suthinan的上级，Assistant Villa Operation Manager Destiny Bhobho全程无视我们要求与Suthinan对质的合理诉求。
她谎称“正在与上级电话沟通”，但拒绝出示手机屏幕以证明其真实性，实际并未采取任何解决措施。
其唯一目的是拖延时间直至我们被迫登船，完全未体现管理层应有的专业性与责任感。
我们要求酒店总部对涉事员工（Suthinan及Destiny Bhobho）的不诚实行为作出正式书面道歉，并说明内部处理结果。此次事件严重违背了贵酒店宣称的服务标准与管理水平。我们保留通过社交媒体、旅行平台及法律途径进一步追责的权利，并郑重申明：在未得到合理解决前，我们将向所有亲友及公众披露此次经历。
酒店位于香蕉岛，环境优美，装修超过10年了，工人态度好，可惜前台服务一塌糊涂。预约的上船时间被前台改了，还说谎话5分钟后会还有船，然后人就失踪了，叫来了一个经理助理，这个黑皮肤的态度更加恶劣，不解决问题，甚至恶人先告状叫来了保安，说拍了她照片。建议大家可以买船票上岛玩玩，还是住在市区的酒店。
至今没有得到酒店的如何处理问题方案，建议携程介入讨论解决方案
是岛上唯一的酒店，在酒店专有码头需要乘船20分钟左右才能到达酒店。海面风浪有点大，要有所心里准备。酒店工作人员比较热情，就是房间设施稍微有点陈旧。走在沙滩上看日落的风景确实很美。
这是我去过的最令人惊叹、最美丽的岛屿。在这么小的岛上竟然有这么多可以做的事情。如果你有小孩，这里绝对是绝佳的选择。食物很棒，我强烈推荐 Riva 意大利餐厅，服务一流，食物绝对是10/10。Teds 美国餐厅的甜点也很美味，同样是10/10。我一定会带家人再来的。
想换个环境，远离尘嚣，这里是个很特别的地方。
服务和景色都超赞，强烈推荐来住！
食物很棒，房间和景色都非常出色！
强烈推荐！
岛上的员工都很友善，乐于助人。岛本身很安静，但我甚至觉得有点无聊。你20分钟就能绕岛一圈，除了吃饭，基本上只有三件事可做。餐厅本身非常好，服务也很出色，特别是Teds Diner和Al Ahharm的Al Amin那里的员工。我预订了三晚，但建议任何想去的人只预订一日游就好。真的没必要住在这里。