Toilet didn’t work in the first room. Gave us another room, kitchens sink barely worked and no hot water for the shower.
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酒店回复: Michael, thank you for taking the time to share your experience. The team strives to offer a comfortable visit and appreciates your feedback about your accommodations. Your comments will be carefully considered as efforts continue to improve the guest experience.
5.0分
情侣出游
Kind staff, clean room. Snacks and drinks were a bit pricey. The pool was out of service, we would've loved to use it!
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酒店回复: Braydon, thank you for staying with us at TownePlace Suites Arundel Mills BWI Airport. The team is glad you enjoyed the welcoming atmosphere and fresh accommodations. We appreciate your feedback regarding the snack options and pool, and hope to have the opportunity to serve you again soon.
3.0分
其他
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The room was relatively clean except for the water/mold damage in the bathroom which seemed to be from the broken shower curtain. The curtain wouldn’t stay open OR closed somehow due to being bent down in the middle. It caused water to spill everywhere onto the floor when the shower was in use. The WIFI disconnected quite frequently as well. The staff were very nice! The AC in the room made a terrible high pitched screech the entire time as well.
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酒店回复: Alena, thank you for sharing your feedback. It's great to hear you found team members to be friendly. Your comments about the bathroom, connectivity, and temperature control have been noted and will be taken into consideration. Your input is valued and will help inform improvements for future visits.
4.0分
其他
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Much better experience!!
2nd time staying. Much better experience than the first time.
Room was pretty clean
Staff was friendly
WiFi was reliable
Water in shower was cold though and some tears in the sheets on my bed.
But overall pretty decent experience. Maybe some upgrades would help
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酒店回复: Dorothy, it’s great to know you had a much improved stay at TownePlace Suites Arundel Mills BWI Airport. The team is pleased you found the accommodations clean and the service welcoming. Your feedback regarding the bedding and shower is appreciated, and continuous enhancements are always being considered. Thank you for choosing to stay with us again.
3.0分
商务出差
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The only positive was its proximity to Arundel Mills. Staff were unfriendly and barely communicative. Despite requesting a quiet room, I was placed next to the linen room and front entrance. The room had basic furniture, a fridge, and a stove, but it smelled bad, was outdated, and had very poor water pressure. I doubt I’ll return.
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酒店回复: Grace, thank you for sharing feedback about your stay. The comments regarding team members and the placement of your room are noted, as well as your thoughts on the accommodations and amenities offered. Input like yours helps highlight areas valued most by guests.
1.0分
其他
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I have stayed here off and on for years with no issues. I booked through ******* and got charged by both *******, upon booking, and the hotel upon check out. It has been a total pain in the butt dealing with 3rd party customer service on the ******* end, and all because the front desk at the hotel was of no help. I'm not sure if it has anything to do with the new management at the hotel, but I have stayed here a dozen times over the years without any issues. I shouldnt have to feel like this or deal with this headache. I just want the money that they over charged me. It should not be this difficult, but you never know in today's society what people are really trying to do to the customer.
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酒店回复: Dear Guest,Thank you for sharing your feedback and for being a loyal guest over the years — we truly value your continued trust in us.We’re very sorry for the confusion regarding your recent billing experience. Please note that the charge from the hotel was not an additional payment, but rather a temporary security hold that is automatically released by the bank after checkout. Since your booking was made through *******, the full payment was processed by them directly, and our system only authorized the incidental hold, which is a standard procedure across all Marriott hotels.We completely understand how frustrating this situation can feel, especially when dealing with third-party platforms, and we appreciate your patience while it’s resolved. If the pending amount has not cleared yet, please feel free to contact us directly and we’ll be happy to assist you in confirming the release with your bank.We value your loyalty and truly hope to welcome you back for a smoother stay in the future.Warm regards,
4.0分
家庭亲子
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Over all nice but there was only one luggage cart for the whole 5 story hotel. We never got one either checking in or leaving. We were traveling with a handicapped person which required more luggage than normal. Many long trips to unload and load.
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酒店回复: carrie, thank you for sharing your experience. The TownePlace Suites Arundel Mills BWI Airport team appreciates your feedback. We're glad you enjoyed your stay overall and understand how having limited equipment for transporting belongings can be inconvenient, especially when extra assistance is needed. Your comments are valued and we hope you will visit again in the future.
1.0分
家庭亲子
Terrible, nothing was in working condition, sofa mattress was filthy dirty. It was a nightmare. Save your money. Manager refunded with no problem
入住时工作人员非常友好。酒店干净整洁！
糟糕的住宿体验。墙上有洞，浴室漏水，电视坏了，所以我们换了房间，结果电视又坏了，临走前一晚我们又提出换房间。房间里弥漫着难闻的臭味。房间里的地毯和家具都很脏。床硬得像石头。浴帘杆也坏了。不会再住了。
Toilet didn’t work in the first room. Gave us another room, kitchens sink barely worked and no hot water for the shower.
Kind staff, clean room. Snacks and drinks were a bit pricey. The pool was out of service, we would've loved to use it!
The room was relatively clean except for the water/mold damage in the bathroom which seemed to be from the broken shower curtain. The curtain wouldn’t stay open OR closed somehow due to being bent down in the middle. It caused water to spill everywhere onto the floor when the shower was in use. The WIFI disconnected quite frequently as well. The staff were very nice! The AC in the room made a terrible high pitched screech the entire time as well.
Much better experience!!
2nd time staying. Much better experience than the first time.
Room was pretty clean
Staff was friendly
WiFi was reliable
Water in shower was cold though and some tears in the sheets on my bed.
But overall pretty decent experience. Maybe some upgrades would help
The only positive was its proximity to Arundel Mills. Staff were unfriendly and barely communicative. Despite requesting a quiet room, I was placed next to the linen room and front entrance. The room had basic furniture, a fridge, and a stove, but it smelled bad, was outdated, and had very poor water pressure. I doubt I’ll return.
I have stayed here off and on for years with no issues. I booked through ******* and got charged by both *******, upon booking, and the hotel upon check out. It has been a total pain in the butt dealing with 3rd party customer service on the ******* end, and all because the front desk at the hotel was of no help. I'm not sure if it has anything to do with the new management at the hotel, but I have stayed here a dozen times over the years without any issues. I shouldnt have to feel like this or deal with this headache. I just want the money that they over charged me. It should not be this difficult, but you never know in today's society what people are really trying to do to the customer.
Over all nice but there was only one luggage cart for the whole 5 story hotel. We never got one either checking in or leaving. We were traveling with a handicapped person which required more luggage than normal. Many long trips to unload and load.
Terrible, nothing was in working condition, sofa mattress was filthy dirty. It was a nightmare. Save your money. Manager refunded with no problem