Perfect, got an upgraded room without request 👍👍😁, clean and the staff is very welcoming.
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酒店回复: Thank you for sharing your experience! We’re delighted you enjoyed your upgraded room and found everything clean and comfortable at TownePlace Suites Arundel Mills BWI Airport. Our team is glad you felt so welcome. We’d love to have you back again soon.
5.0分
其他
This is my 2nd time staying here and I was very pleased. The staff is great, the food is delicious and the room is very inviting. I will come again
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酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your return visit to TownePlace Suites Arundel Mills BWI Airport and appreciated our friendly team, delicious food, and welcoming rooms. It means a lot that you plan to come back, and we look forward to welcoming you again soon.
1.0分
其他
They canceled the reservation, and I haven't received my refund yet. The attendant was also very rude.
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酒店回复: Dear Shamilla,thank you for reaching out. Since your reservation was made through *******, any changes or refunds must be processed directly through them. We kindly recommend contacting ******* customer service for assistance with your request.please let us know if there's anything else we can help you with during your stay.
2.0分
其他
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Food was terrible and very limited. Wanted an early wake up call, and it did not happen. No shuttle from airport or port. Shower curtain broken and no products in shower all empty.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I’m very sorry to hear that your recent stay did not meet your expectations. Please accept our sincere apologies for the issues you encountered — particularly with the breakfast experience, wake-up call, and room condition. These concerns have been addressed with our team to ensure they are corrected immediately.Regarding transportation, please note that our hotel does not currently offer an airport or port shuttle service, and we are working on updating all online listings to make this information clearer for future guests.We truly appreciate your comments as they help us improve. I hope you’ll consider giving us another opportunity to provide you with the warm, comfortable stay we’re known for.Warm regards,
3.0分
其他
Staff was great, but suite was outdated. No charging ports, all TV's weren't working, old appliances
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that our staff made a positive impression — providing great service is always our top priority.We do understand your concerns regarding the suite’s condition, and we truly appreciate you bringing them to our attention. We’re currently working on updating our in-room amenities, including TV replacements, new charging ports, and appliance upgrades, as part of our upcoming improvement plan.Your comments are valuable and help us enhance the guest experience. We hope to welcome you back soon to enjoy the refreshed updates.
1.0分
其他
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The extra bed they said that we paid for you could not lay on it as there was no mattress and they also showed on your website they have a hot tub and it’s all boarded up and has been that way for awhile! False advertising
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your stay.We would like to clarify that our property does not offer rollaway beds; instead, all our suites are equipped with a sofa bed, which is part of the Marriott brand standard for TownePlace Suites. This provides flexibility and comfort for additional guests within the same suite.Regarding the hot tub and pool area, please note that our outdoor pool remains closed during the colder months, in accordance with Maryland state regulations and seasonal safety requirements. We understand how important these amenities are to our guests and assure you that the pool area will reopen once weather conditions permit and inspections are completed for the new season.We appreciate your understanding and hope to have another opportunity to welcome you back and provide a more enjoyable experience.Warm regards,
5.0分
其他
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When I book my room at the hotel, I didn’t expect to see all that I seen when I went into the room. That room was great. I loved everything about it. Having separate bedrooms was the best thing ever. It was very hard to find hotels that have rooms like that and I thank you and I will be Getting another room when I come up there again soon thank you very much.
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酒店回复: Marilyn, thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay at TownePlace Suites Arundel Mills BWI Airport and especially loved the spacious layout with separate bedrooms. It’s great to know the room met your needs so well. We can’t wait to welcome you back for another stay soon!
入住时工作人员非常友好。酒店干净整洁！
总的来说，我在这家酒店的入住体验非常好。酒店位置便利，出行方便。酒店干净整洁，房间舒适宜人。员工热情友好，乐于助人，办理入住和入住过程都非常顺利。酒店设施也很好，符合我的预期。
总而言之，这是一次愉快的入住体验，我会推荐这家酒店，享受舒适的住宿。
糟糕的住宿体验。墙上有洞，浴室漏水，电视坏了，所以我们换了房间，结果电视又坏了，临走前一晚我们又提出换房间。房间里弥漫着难闻的臭味。房间里的地毯和家具都很脏。床硬得像石头。浴帘杆也坏了。不会再住了。
Perfect, got an upgraded room without request 👍👍😁, clean and the staff is very welcoming.
This is my 2nd time staying here and I was very pleased. The staff is great, the food is delicious and the room is very inviting. I will come again
They canceled the reservation, and I haven't received my refund yet. The attendant was also very rude.
Food was terrible and very limited. Wanted an early wake up call, and it did not happen. No shuttle from airport or port. Shower curtain broken and no products in shower all empty.
Staff was great, but suite was outdated. No charging ports, all TV's weren't working, old appliances
The extra bed they said that we paid for you could not lay on it as there was no mattress and they also showed on your website they have a hot tub and it’s all boarded up and has been that way for awhile! False advertising
When I book my room at the hotel, I didn’t expect to see all that I seen when I went into the room. That room was great. I loved everything about it. Having separate bedrooms was the best thing ever. It was very hard to find hotels that have rooms like that and I thank you and I will be Getting another room when I come up there again soon thank you very much.