酒店回复: Thank you for taking the time to write a review on your previous stay here at Hampton Inn and Suites Minneapolis/ St Paul Airport/ Mall of America. We wish you safe travels and Happy Holidays!
酒店回复: We’re very sorry to hear about your experience and truly regret that your daughter was injured during your stay. We’ve reported the issue with the flooring in room 308 to our maintenance team to ensure it’s promptly repaired.Regarding the billing concern, what you’re seeing is likely a temporary $50 authorization for incidentals, which is standard at check-in and should automatically be released by your bank within a few business days, depending on their policy. You were not charged twice, but if you have any questions or would like us to confirm the details, please feel free to contact us directly.We appreciate you bringing this to our attention and hope we have the opportunity to provide a much better experience in the future.
Nice hotel staff was friendly breakfast was good. Could hear the conversations in the room next to us easily and the airplanes fly right by the hotel were the only negatives.
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酒店回复: Thank you for taking the time to write a review on your stay here at Hampton Inn and Suites Minneapolis/ St Paul Airport/ Mall of America. Thank you so very much! Safe Travels and have a wonderful rest of your day.
3.0分
情侣出游
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Room was spacious. I was surprised that there is no longer daily room cleaning. I stopped room attendant to change towels and they couldn't understand english.ice makers were out on our floor and the floor above us. Front counter said you only clean room every other day now. Why would this not be disclosed in advance?
5.0分
其他
Tile in the bathroom needs to be replaced. It is broken maybe from wheelchairs. Won’t give me the option for pictures.
5.0分
家庭亲子
Really nice hotel. Our room was huge we had a king size bed and a sofa couch and still had so much room left.
5.0分
其他
Nice hotel, staff were friendly, free parking, close to the airport and nice restaurants. Perfect!
5.0分
其他
Very clean rooms, friendly staff & good breakfast!
I had a great experience!
Thank you
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酒店回复: Thank you for taking the time to write a review on your stay here at Hampton Inn and Suites Minneapolis/ St Paul Airport/ Mall of America. Your review has been reviewed by our leadership team and will be used as either a training or employee award system. Thank you so very much! Safe Travels and have a wonderful rest of your day.
请供应商现在就给酒店经理 SCOTT 打电话！！！！！！！！！！！！！！酒店已经同意取消第二晚的住宿了！！！！！！！！！！真的，没开玩笑！
尽管酒店离机场很近，但我们一架飞机都没听到。酒店很干净，房间很棒，员工热情友好，乐于助人。我们一家人经常光顾大堂的咖啡/可可/茶吧。
我们308号房间和浴室盥洗台之间的地毯被撕破了，我女儿的脚被割伤了。而且我入住的时候，我的信用卡也被扣了两次款。当时那位女士帮我办理了入住手续。所以我注意到我被扣了两次款。所以，我希望退还入住时的两笔交易。总共是100美元。但如果可能的话，我希望退还所有款项。
房间宽敞舒适。前台服务人员热情友好，耐心解答了我们的所有问题。早餐还可以，没什么特别惊艳的地方，但也并不差。
Nice hotel staff was friendly breakfast was good. Could hear the conversations in the room next to us easily and the airplanes fly right by the hotel were the only negatives.
Room was spacious. I was surprised that there is no longer daily room cleaning. I stopped room attendant to change towels and they couldn't understand english.ice makers were out on our floor and the floor above us. Front counter said you only clean room every other day now. Why would this not be disclosed in advance?
Tile in the bathroom needs to be replaced. It is broken maybe from wheelchairs. Won’t give me the option for pictures.
Really nice hotel. Our room was huge we had a king size bed and a sofa couch and still had so much room left.
Nice hotel, staff were friendly, free parking, close to the airport and nice restaurants. Perfect!
Very clean rooms, friendly staff & good breakfast!
I had a great experience!
Thank you