酒店回复: Dear Guest,We're truly sorry to hear about your experience. We understand how frustrating it must have been to face long wait times for breakfast, no coffee, and a dirty pool—especially when these are key amenities guests rely on. Your feedback has been shared with our team, and we’ll be reviewing these issues closely to ensure improvements are made. Thank you for bringing this to our attention.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience. We're glad to hear you enjoyed your overall stay and found our later front desk staff to be friendly. We apologize for the initial interaction and appreciate your feedback, as it helps us improve our service. We hope to welcome you back for an even better experience!Sincerely, Hotel Manager
酒店回复: Dear Guest,We sincerely apologize for your experience at check-in. This is not the level of professionalism or service we strive to provide. Thank you for bringing this to our attention—we will address it with our team to ensure it doesn’t happen again. We hope you’ll give us another chance to make things right! Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
不错的停留地，房间布局也不错
我们旅途中不错的停留地。床很舒服。房间布局非常好。
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酒店回复: Dear Guest,Thank you for your lovely feedback! We're glad to hear you enjoyed your stay and found the beds comfy and the room layout appealing. We appreciate you choosing us as a stopover and hope to welcome you back on your next trip!Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
床很不舒服，工作人员不想换房间，因为我是通过第三方预订的，我觉得这很愚蠢
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酒店回复: Dear Guest,Thank you for sharing your feedback. We apologize for the discomfort you experienced with the bed and the challenges regarding your room exchange. We understand how frustrating this can be and appreciate your perspective. Your comments will be addressed with our team to improve our guest experience. We hope to have the chance to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager
5.0分
其他
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The room was clean and comfortable. The staff were friendly and professional. We appreciate having breakfast as a choice instead of being included and having the option of a king bed..
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed the clean, comfortable room, friendly staff, and breakfast options. We’re also happy you appreciated the choice of a king bed.Sincerely, Hotel Manager
1.0分
家庭亲子
Elevators didn’t work and my 72 year old arthritis mother had to climb up 4 flights of stairs.
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酒店回复: Dear Guest,We’re very sorry for the inconvenience your mother experienced due to the elevators being out of service. We understand how challenging that must have been and sincerely apologize. Your feedback will be shared with our team to prevent similar issues in the future.Sincerely, Hotel Manager
4.0分
其他
Large, clean room. Our reservation stated that breakfast was included, but it wasn’t. We had to pay $30 for breakfast for 2.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you enjoyed the large, clean room, and we apologize for the confusion regarding breakfast. We’ll review this to ensure clearer communication for our guests.Sincerely, Hotel Manager
4.0分
商务出差
I had a room on the first floor. The AC was a little nosey and the people above moved around alot at night.above
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酒店回复: Dear Guest,Thank you for your feedback. We’re sorry to hear the AC noise and upstairs activity disturbed your stay. We appreciate you letting us know and will look into ways to improve guest comfort.Sincerely, Hotel Manager
早餐不供应。只能点餐。等了40分钟才送来。
早餐的咖啡也卖完了！
泳池脏得要命！根本没法游泳。
奇怪的是，很满意
我遇到的唯一问题是在办理入住手续时。我们被分配的房间已经有人住了。我们被分配了一个新房间，但这很奇怪，对我来说还是第一次。总的来说，位置很好，很干净。
Double Tree 是一家不错的酒店。
体验很好。一开始前台的主人有点粗鲁，一开始根本不关心帮助我们。每次回答都很迅速，很冷漠。她之后的前台主人很亲切
前台工作人员非常不专业，甚至在我们进门时都没有迎接我们。整个入住过程中，他们一直在使用 FaceTime 通话。
不错的停留地，房间布局也不错
我们旅途中不错的停留地。床很舒服。房间布局非常好。
床很不舒服，工作人员不想换房间，因为我是通过第三方预订的，我觉得这很愚蠢
The room was clean and comfortable. The staff were friendly and professional. We appreciate having breakfast as a choice instead of being included and having the option of a king bed..
Elevators didn’t work and my 72 year old arthritis mother had to climb up 4 flights of stairs.
Large, clean room. Our reservation stated that breakfast was included, but it wasn’t. We had to pay $30 for breakfast for 2.
I had a room on the first floor. The AC was a little nosey and the people above moved around alot at night.above