酒店回复: Dear Guest,Thank you for sharing your experience with us. Your comments regarding the check-in process and the interaction you encountered are important and help guide our efforts to ensure every guest is welcomed with professionalism and respect, regardless of the time they arrive. We remain committed to creating an environment where each stay feels supported, comfortable, and handled with care. Your feedback is truly valued, and we warmly invite you to visit our hotel once again.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience in such detail. Your comments regarding room readiness, the absence of front desk support, and the condition of the ice bucket provide important insight for our team as we work to strengthen reliability, cleanliness, and attentive service. Ensuring a welcoming arrival and a consistently well-prepared environment is an essential priority, and your feedback guides those efforts. We appreciate the perspective you offered and invite you to visit our hotel once again.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience with us. We appreciate your detailed feedback, and we are truly sorry to hear that parts of your stay did not meet the level of comfort and clarity you expected. Your comments regarding the hot tub and your interaction during the late checkout request are important and help guide our efforts to provide clearer communication and more thoughtful service. We value your time in offering this insight and warmly invite you to visit our hotel once again.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience with us. It is wonderful to know that the room offered the cleanliness and comfort you expected and that the breakfast provided a good start to your day. Your comments regarding the pool conditions are important and help guide our efforts to ensure every amenity is maintained with the highest level of care. We value the time you took to share this helpful feedback and warmly invite you to visit our hotel once again.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your detailed feedback. It is encouraging to hear that you enjoyed a clean, quiet room and a good breakfast. Your observations about check-in availability, poolside towel service, and key card functionality highlight important operational areas to address in order to enhance guest convenience and satisfaction. Your insights are valuable as we continue to focus on providing seamless service and maintaining the high standards that contribute to a comfortable and welcoming stay.Sincerely, Hotel Manager.
酒店回复: Dear Guest,Thank you for sharing your experience with us. Your comments regarding the overall environment and the disturbance caused by children running through the property offer helpful insight for our team as we work to maintain a calm and comfortable atmosphere for every guest, especially during sensitive personal circumstances. Creating a peaceful setting is an important part of our service, and your feedback supports that commitment. We appreciate the perspective you provided and invite you to visit our hotel once again.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
最友善的员工。
所有员工都非常友好且彬彬有礼。每个人似乎都热爱自己的工作，并将这份热情传递给了客人。一定会再来的。
展开
酒店回复: Dear Guest,Thank you for sharing your outstanding feedback with us. It is wonderful to hear that our team made such a positive impression and that their friendly and courteous approach enhanced your stay. Creating an environment where guests feel warmly welcomed and genuinely cared for is an important part of our commitment, and your recognition means a great deal to us. We truly appreciate you taking the time to share your experience and warmly invite you to visit our hotel once again.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
一切都很好。
总体体验不错。感觉人手有点不足，但没什么不好。房子很容易找，在法戈的位置也不错，总体来说体验不错。
展开
酒店回复: Dear Guest,Thank you for sharing your thoughtful rating with us. It is wonderful to know that your overall experience was positive and that the location and ease of access enhanced your stay. Your observation regarding staffing is appreciated, as it helps us stay attentive to maintaining smooth and welcoming service at all times. We are grateful for your perspective and for taking the time to describe your visit. We truly value your feedback and warmly invite you to visit our hotel once again.Sincerely, Hotel Manager
3.0分
商务出差
原文
翻译提供方：Google
总的来说，入住体验很愉快，但是热水浴缸坏了，我们入住的三天里都不热。看起来可能是维护问题。
展开
酒店回复: Dear Guest,Thank you for sharing your experience with us. It is encouraging to know that your stay was pleasant overall, and your comments regarding the hot tub and the consistency of its operation are truly helpful. Insights like yours guide our efforts to strengthen the reliability of our amenities and ensure they meet guest expectations throughout each visit. We appreciate the time you took to offer this feedback and warmly invite you to visit our hotel once again.Sincerely, Hotel Manager
酒店很棒。不过，Trip.com 向我多收了 100 美元的房费。
我带着三个孩子开了7个小时的车。我预订了房间。直到凌晨2点30分才到达法戈。前台工作人员不让我入住，因为时间太晚了。我付了房费，所以时间应该无关紧要。他非常粗鲁，把我弄哭了。然后我不得不再开2个小时的车才能回家。他不肯退钱，什么也不肯。超级粗鲁，我非常失望。
下午4点入住，4:15到达，大床房还没打扫干净，4:40还是没打扫干净，所以我和丈夫只好出门去吃点东西。5:30回到酒店，在前台等了10分钟，根本联系不上任何人，前台既没有人，也没有标志说“请回来”或“帮助其他人”。服务员来了，感觉他不太友好。到房间的时候，冰桶又油又脏。这是我住过的所有酒店里最糟糕的一次。
酒店不错，但我们住了三晚，花了将近700美元，入住前竟然没有人通知我们热水浴缸坏了。我还因为有预约而要求延迟退房，但那位女士态度很差，很不礼貌。我们确保在退房时间之前就退房了。
房间很棒，泳池无法使用
房间很棒，非常干净。早餐很丰盛，如果能有新鲜水果就更好了。
泳池区域无法使用，因为使用的化学药剂不合格，而且浓度太高，我们不得不立即离开，因为灼伤了我们的眼睛和鼻子。
房间很不错，但由于有人吸烟，我们不得不找人帮我们办理入住。泳池区两晚都没有毛巾，我们不得不去前台拿，泳池区有很多脏毛巾，由于房卡无法使用，我们不得不更换了三次。早餐不错，房间安静干净。
不幸的是，我因为丈夫紧急医疗被送往法戈而不得不入住。我原本打算住两晚，但酒店里到处都是孩子，甚至到深夜还在跑来跑去。
最友善的员工。
所有员工都非常友好且彬彬有礼。每个人似乎都热爱自己的工作，并将这份热情传递给了客人。一定会再来的。
一切都很好。
总体体验不错。感觉人手有点不足，但没什么不好。房子很容易找，在法戈的位置也不错，总体来说体验不错。
总的来说，入住体验很愉快，但是热水浴缸坏了，我们入住的三天里都不热。看起来可能是维护问题。