酒店回复: 尊敬的客人： ， 非常感谢您分享在我们酒店的入住体验。我们非常重视每一位客人的反馈，因为它帮助我们不断提升服务质量。对于未能完全满足您的期望，我们深表歉意。 关于住宿方面，我们严格遵守酒店关于安全和房间容纳人数的规定，同时始终优先考虑客人的舒适与安全。此外，我们的高级客房设计仅适合 2 人舒适入住（两名成人或一名成人加一名儿童）。对于我们的团队未能在您入住期间提供更周到的服务，我们深感遗憾，并对由此可能带来的任何不便表示诚挚歉意。 关于额外用水的请求，我们理解在处理过程中存在误解，对于未能在当时予以明确说明，我们深表歉意。 我们希望在您下次入住时，能有机会再次为您服务，并提供更周到的关怀。 此致 敬礼Fátima RanaQuality ManagerSofitel Lisbon Liberdade

酒店回复: Dear Guest,Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience.We are sorry to know that your stay with us did not live up to your expectations. We value your comments and we will take all the steps to improve our service. We look forward to have the opportunity to welcome you again to Sofitel Lisbon Liberdade in the near future and provide you with a better service.Yours sincerely,Fátima RanaQuality ManagerSofitel Lisbon Liberdade

酒店回复: Dear Guest,Thank you for choosing to stay with us at the Sofitel Lisbon Liberdade on your recent visit to the city and for taking the time to share your experience.We are sorry to understand that your experience with us did not live up to your expectations. We have taken note of your comments, and please rest assured that we will take the appropriate measures to avoid future occurrences and improve our service. Please accept our most sincere apologies for any inconveniences this may have caused during your stay.We look forward to have the opportunity to welcome you again to Sofitel Lisbon Liberdade in the near future and provide you with a better service.Yours sincerely,Fátima RanaQuality ManagerSofitel Lisbon Liberdade