酒店回复: Dear Guest, Thank you for your wonderful feedback.I am delighted to hear you enjoyed our excellent location, convenient transport links, and clean rooms. It is brilliant to know the breakfast exceeded your expectations and that the views of the London Eye and Big Ben made your stay even more special.We look forward to welcoming you back soon!Warm regards, Anna Nagtglas BootDirector of Quality
酒店回复: Dear Guest,Thank you for sharing your experience with us!I am delighted to hear you enjoyed one of our beautiful balcony suites, and thank you so much for planning to return again on your future visits to London.We look forward to welcoming you back soon!Anna Nagtglas BootDirector of Quality
酒店回复: Dear Guest user, Thank you so much for providing feedback regarding your recent stay with us.I am delighted to hear the team has been very polite and proactive during your stay.Please do accept my sincerest apologies for not providing an extra bed, which should indeed have been provided in your room. I have shared your feedback with our Rooms leadership team to ensure this doesn't happen again. Thank you once again for sharing your feedback and I look forward welcoming you back again soon!Warm regards, Anna Nagtglas BootDirector of Quality
酒店回复: Dear Yuuuuua,Thank you for sharing your experience.Please accept my sincerest apologies regarding the inconvenience caused during your stay. Your feedback is extremely valuable, and I have shared your comments with our front-of-house leadership team to ensure improvements are made.I very much regret for not meeting your expectations, and thank you for taking the time to let us know. If you choose to return, please contact us in advance so we can arrange a room closer to the lift for your comfort.Anna Nagtglas BootDirector of Quality
位置优越,出行方便,房间整洁。早餐特别赞,每天换着几样尝试,味道都很不错。楼下出来就是伦敦眼大本钟,景色很赞
早餐很丰富~房间宽敞~阳台非常漂亮~房间号627 风景和网图一模一样~非常好~有赠送点心和香槟🍾下次来还会选择~周围地铁站waterloo和westminister都非常方便~还有m&s超市24小时
环境:这个酒店本身的建筑以及正常的房间还是不错的,看起来整洁干净有设计感,这也是我刚进房间的感受。
第一天给的房间离电梯巨远,基本就从整个酒店的这头儿到那头儿了。晚上睡觉发现门锁是坏的。。太晚了就先用阻门器了。第二天早上给前台说,前台说工程师不在,商定晚上回来我再联系他们。结果晚上回来工程师依旧不在。。
第二天晚上前台先是给我换了一个残疾人住的房间,而且有很重的香味儿,像是为了这其他味道喷的。
后又换到一个正常的房间,要睡觉拉被角的时候发现床单是脏的。。我真是太奇怪了,伦敦住的两个酒店床单都是脏的。。但此时折腾一晚上已经不想再换了。
早餐中国人应该不喜欢,玛芬看起来像在糖油里浸过。。可颂是凉的返潮的,燕麦奶卡布奇诺像加了糖。
服务:一般,像是培训不到位。
此次英国行中最满意的酒店,位置很好就在泰晤士河边上,窗外就是景色,伦敦眼很近,河边有家汉堡包店的牛肉汉堡包和冰淇淋超好吃;酒店前台工作人员态度很好,沟通很顺畅,有问题及时处理解决。
非常好的入住体验。酒店就在泰晤士河南面、伦敦眼下面。
礼宾和前台服务都不错,给了我一个有两个窗的景观大床房,入夜后在窗边就能欣赏灯光璀璨的伦敦眼。👍
早餐厅的一排窗是沿河的,雄伟的大本钟就矗立在河对岸,窗边无敌的景色,开窗又能听到威斯敏斯特桥上熙熙攘攘的人流声。静静地在早餐厅享受一顿丰盛美味的英伦早餐,感觉自己如切实际地待在了伦敦。真好!
伦敦,我来了!
房间非常好,很干净,装修风格英伦范,地理位置绝佳,步行可到各大博物馆、教堂、景点,旁边就是Green park,阳台可以看到大本钟、泰晤士河、伦敦眼,整体服务、设施、卫生都很棒!
这家伦敦酒店非常好,位于市中心,床铺和枕头都很舒服。酒店内部的装潢也给人留下了深刻的印象。
5600HKD一晚,不包含早餐。但是前台差点把我们的行李弄丢了!酒店位置很好,但是毕竟旧。早餐是单点的。
房间非常非常非常大。大得有点空旷。客厅很满意,可以坐在窗口喝酒看大本钟泰晤士河。送了瓶酒,水果,和一大罐曲奇。所有服务人员都很礼貌很主动。但这么大的空间,为什么不安排一个单人床给我儿子睡?结果我们夫妻睡卧室,儿子用沙发拼了一张床。
非常失望 定了套房,最后给了我一个实物完全不一样的房型,巨小!而且我提前备注不要离电梯太远,最后还是给了我最尾部房间…给我理由就是感恩节没办法换房间,总之态度不好,真的很失望,没有服务可言,在房间打电话给前台退房需要行李车帮忙,电话也没用,是坏的,最后自己扛着行李走了很久才到电梯口。不会再来了