酒店回复: Dear Meitaiyou,Thank you very much for sharing your kind feedback. We are truly delighted to know that you had such a pleasant experience with us. It brings us great joy to hear that our team and services met your expectations and contributed to a memorable stay. Your thoughtful words are sincerely appreciated and will be shared with our staff. We look forward to the pleasure of welcoming you back for another exceptional visit in the future.Zina Glaser Guest Relations Executive
酒店回复: Dear Qiaozhi2025, Thank you for staying with us recently and thank you for sharing your valued insights. We are glad to learn that overall you had a great time with us and I appreciate your praising the high level of standards we strive to deliver. I'm also grateful for the feedback that shows in which fields could we do more to better pamper your expectations and we are looking forward to welcoming you back to not only meet but exceed your expectations. With kind regards, Tamás Gebei
1人觉得有用
4.2分
精品房
独自旅行
还行，没有达到这个价格的预期。但是整体酒店文化摆在那里，而且纽约咖啡厅不需要排队
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your thoughts about your recent visit.I am terribly sorry to hear that we failed to meet most of your expectations. While I am glad you could somewhat recognize the authentic luxury we try to curate for our guests, we aim for much better than just "alright".We will do our best to improve our services and hopefully we will see you again in the futue to regain your trust.Kind regards,Rebeka ReisnerAssistant Guest Service Manager
5.0分
尊贵高级间带露台
情侣出游
在布达佩斯住到最美的酒店，虽然是老酒店，但没有欧洲老酒店普遍有的设施老化的问题，各项设施都很完善。酒店住客去new york cafe有自己的private zone
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酒店回复: Dear Ditiaoyoukexiaozhang,Thank you for choosing our hotel for your stay in Budapest!I am so happy to hear that you could not only enjoy the historical aspects of the building but also the modern luxury in our services.We very much hope to see you return in the future!Kind regards,Rebeka ReisnerAssistant Guest Service Manager
酒店回复: Dear juliecui,Thank you for taking the time to share your experiences with us.Your kind words mean a lot to our team, and we look forward to having you back with us again.Best regards,Zina Glaser Guest Relations Executive
酒店回复: Dear Guest,It is so encouraging to hear about your positive experience at our hotel. Our staff takes great pride in delivering an exceptional guest experience, and your kind words about their politeness and professionalism are greatly appreciated.We are delighted that you enjoyed the breakfast and found our rooms spacious and clean. It is indeed our priority to maintain a hygienic environment for our guests.Regarding the issue with the shower facilities, kindly accept our sincere apologies for any inconvenience you may have experienced. Although we strive to deliver a flawless guest experience, sometimes we fall short. Your feedback is invaluable to us as we continue to improve. We hope to have the pleasure of welcoming you back again soon.Best regards.ViragJuhaszGuest Service ManagerAnantara New York Palace Budapest Hotel
酒店回复: Dear our valued Guest,Thank you for your previous stay at Anantara New York Palace Budapest Hotel and thank you for your feedback.I'm truly sorry to hear that your experience didn't meet your expactations. Please note,that the luggages in your room was caused by an unfortunate system error, which has been solved immeadiatelly, please accept my deepest apology for this.Regarding the room next to the staff storage, I am sorry if it was not up to your liking. Please note that we have exactly the same room next to staff storage on each floor (6 floors) and our avarage occupancy is 80%. This means that weekly arond 25 guests get the same room, of course from different nationalities without accusing our hotel to be discriminative. We also handle guests the same way in our outlets. I kindly ask you to take immediate action to remove this review, which is actually discrimitnative to the hotel and contains accusation without any evidence.It is still my hope to have the opportunity to welcoming you back in the near future and represent the real Anantara spirit.Kind Regards,Anett Czuczor-SchvarczQuality Manager
酒店回复: Dear Guest,Your detailed feedback is very much appreciated. It's heartening to hear that you enjoyed the room ambiance, breakfast, and our prime location. Convenience is indeed a priority and we're thrilled that you found the nearby amenities beneficial.We regret any confusion regarding your room assignment. The satisfaction of our guests is paramount and we strive to accommodate everyone's preferences whenever possible. The uniqueness of each room in our property adds a distinct charm and we hope you found comfort in your assigned room nevertheless.We hope to have the opportunity to welcome you back in the future, delivering an even more enjoyable stay. Best regards.ViragJuhaszGuest Service ManagerAnantara New York Palace Budapest Hotel
匈牙利旅行住的第二家酒店，订的露台房，两晚9千多的价格也是不菲，房间足够大，露台可以看风景，古典风格的装饰，使得有点陈旧感。酒店附近商业繁华，去商场超市很方便，距离主要景点距离稍远，都要走8-10分钟左右。
早餐地点就在纽约咖啡厅，但是会比咖啡厅的顾客低半层，而且偏角落。早餐是半自助➕热餐现点，选择性还是比较丰富的，还有酒店自制的果酱超好吃。缺点在于部分热餐做的好看不好吃，比如松饼又干又硬，咖啡烫得没法下嘴。
服务方面值得满分，下车就帮忙拿行李，欢迎甜品漂亮可爱，送了女儿特制的儿童动物门卡，还能带回去留念。找服务台订了老爷车观光300欧，1952的车开在路上超级帅，还准备了儿童座椅和零食点心，讲解也非常细致。最后退房还送了毛绒玩具。
整体很优秀的体验，硬件上略感不足以匹配价格，但服务上弥补了很多，给到住客很好的感受。
先说结论：请各位驴友避坑！！！！！
作为黑钻会员，住过全球各种超五星酒店，很诚实地告诫各位朋友绝对不要选这家酒店。我国庆住的756 带露台房间问题如下：
1. 房间真实情况比照片差很多，还小了大概10平
2. 空调温度不能调，冻死
3. 入住当晚我多次向前台反映问题并请求加送被子，前台连续答应了五次，但超过一个小时仍未落实，期间未有人上门处理。
4. 还敷衍：多次拨打 room service 电话后，对方不是表示“不知道情况”，就是称“刚上班”，完全没有及时处理。整段过程让我感到明显被敷衍，缺乏应有的服务态度
5. 最后不是客服出面调停 感觉都不会给我送过来，我还是英文完全没沟通问题 惹急了会讲道理甚至骂人的人。不会沟通的不得被气鼓坏了？？！
6. 早餐连个omelette都不会做，两份全烧焦了
我基本上不写评价。这次真的是忍无可忍。希望能帮到大家。而且啥NY cafe啊！跟纽约能比吗 ***
匈牙利人会做生意， 中午到， 规定下午三点入住， 想要提前一点入住，还要付费。 酒店中规中矩， 服务人员服务不错， 早餐在网红咖啡厅旁边。 入住中国人颇多。 早餐正常。 历史建筑是门头， 实际上安排在后楼居住。
还行，没有达到这个价格的预期。但是整体酒店文化摆在那里，而且纽约咖啡厅不需要排队
在布达佩斯住到最美的酒店，虽然是老酒店，但没有欧洲老酒店普遍有的设施老化的问题，各项设施都很完善。酒店住客去new york cafe有自己的private zone
早上9点到达没有提前给入住，去餐厅吃个早餐跟最美纽约咖啡馆相连，房间被子潮湿，一晚没睡好，
🏨酒店在布达佩斯的繁华地段，交通便利，出门即有地铁而且欧洲著名的大型超市Lidl就在旁边，周边也有许多美食值得打卡，
酒店很干净，员工服务态度非常好，住得很舒服。地理位置优越，房间也很漂亮，非常满意！
早餐特别好吃，环境也很棒，开启了美好的一天。强烈推荐。
酒店的工作人员非常友好专业 从在酒店门口下车到办理入住 再到退房寄取行李离开 所有服务礼貌又周到 酒店早餐比较丰富可以单独点餐 水果很好吃 房间面积在欧洲算很大了 卫生打扫干净即时 唯一不足之处是房间的淋浴设施相对陈旧 排水不太好
中国人快跑啊，我真服了，给我们安排一间临近两个staff room的尾房就算了。前台入住的时候很明显不耐烦，然后隔壁的白人老太在问前台问题的时候也是很不耐烦的。
最最重要的是一进来房间就看到上个客人的三个行李箱，入住30分钟后酒店人员来拿行李箱的时候，还是理直气壮的，真是气到爆炸。
携程客服蓝蓝前前后后打了三个小时电话，转接的时候老是被挂，一直在帮我们解决问题，结果酒店方就是给我们换了一个同等垃圾的房间，我们就没有去。可以说根本没有任何解决措施，从前台到服务生，我们一直在受气。
中国人看到这条，快跑啊！！！我们的钱捐给他们烧了
房间环境不错，早餐也不错，地理位置优越，出门就有换钱的便利店，超市也有好几个，餐厅更是很多。有点遗憾是我订房间的时候备注了不要尽头的房间，结果办理完入住找到房间发现是尽头的房间，真的无语。