酒店回复: Dear Valued Guest,Thank you for your lovely review. We are delighted you enjoyed your stay with us. It will be always a pleasure to welcome you back whenever your travel needs bring you back to Prague.Kind regards,Anna TrehubovaGuest Relations
酒店回复: Dear Valued Guest,I am very sorry to hear about your experience. Cleanliness is really important to us. Your feedback will serve as a firm reminder for us to consistently meet the standards we strive to achieve. Please accept our sincere apologies for any inconvenience caused. Rest assured that maintaining a comfortable environment for our guests is our top priority. We will continue to strive for excellence to ensure all our guests have a pleasant stay. Thanks for bringing this to our attention. We hope to have the opportunity to serve you better in the future.Warmest regards,Yosif MitkovGuest Relations
5.0分
高级房
情侣出游
原文
翻译由AI提供
这是我们这10天旅程中住过最好的酒店。前台员工都非常专业，乐于助人。酒店位置去圣诞市场非常方便。
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酒店回复: 亲爱的 Holly，
感谢您发布您最近在 NH Collection Prague Carlo IV 酒店住宿的评价。我们很高兴听到您与我们共度美好时光。我们的目标始终是超越您的期望！如果您下次入住时有任何我们可以为您提供帮助的地方，请随时告诉我们。我们希望很快见到您！
诚挚问候，
Yosif Mitkov
宾客关系
点评来源 Trip.com
3.8分
豪华房
商务出差
房间的门前就是商业街，购物方便，非常热闹。
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酒店回复: Dear Valued Guest,Thank you for sharing your stay experience. We are delighted to know that you appreciated our location near the shopping street and enjoyed the convenient shopping and lively atmosphere.Providing a convenient and pleasant accommodation experience for every traveler has always been our service philosophy. We look forward to offering you a comfortable and wonderful journey again in the near future.Kind Regards,Eulàlia CamósGuest Relations
酒店回复: Dear Valued Guest,Thank you for taking the time to review your recent stay with us. I am sorry that we did not meet your expectations regarding the room. As I do not see any records in the system, I am not sure if you shared your concern while you were in-house. Our guest's satisfaction is our top priority and we always try to provide better options for our guests that will meet expectations. I hope you will choose us again when in Prague, and please do not hesitate to contact us before your next visit; we will update your room preference accordingly.Kind regards,Anna TrehubovaGuest Relations
酒店回复: Dear Guests, Thank you very much for your concise and positive review. We are pleased to know that your stay fully demonstrated our commitment to cleanliness and excellent service. Ensuring that our guests have a comfortable and enjoyable experience is always our top priority. We look forward to welcoming you back next time.Warmest regards,Yosif Mitkov Guest Relations
作为NH集团里的高端品牌，没有让人失望，酒店富丽堂皇，门口的门迎会主动帮忙搬运行李。房间很大，还给我们升级了了3人房。早餐丰盛，有自助区还有现点的热食。同时还有人现场演奏歌曲。
酒店员工态度很好，住得很愉快。酒店入口处是楼梯，提着沉重的行李爬上去有点吃力。我本来担心房间会因为电车的噪音而很吵，但晚上电车似乎不运行，所以睡得很好。不过，开关房门的声音还是挺大的。地理位置离旅游景点稍微有点远，但还算可以。因为街道人流量较少，晚上天黑后一个人走会有点紧张。洗漱用品是最基本的，但有很多免费零食和茶水，这份款待让人很开心。总之，早餐非常美味。
工作人员非常乐于助人，我需要的一切他们都帮忙解决了。
从酒店出发去市里各个地方都很方便。
酒店和房间看起来很经典，也很漂亮。
尽管酒店建筑和服务都还不错，但我们觉得性价比不高，房间小，设施也欠缺，这让我们挺失望的。我们入住时，他们说找不到我们通过Trip.com预订的付款记录，要求我们重新支付。入住几个小时后，我们被告知泳池和桑拿在我们住宿期间都将关闭。我们之所以愿意支付高价，就是因为看中了他们提供的泳池和其他设施。对于泳池和桑拿无法使用，酒店没有提供任何补偿，他们只是建议我们可以享受八折的SPA护理，但即便如此，我们仍然需要支付一大笔费用。我们觉得，鉴于设施的缺失，酒店应该退还我们一部分费用。
第二天退房时发现地上有未打扫的花生米，我本来想要叫客房部的人过来讨个说法，并不是要投诉，而是希望不要再发生在别的人身上了，被我朋友劝住了，但给我的体验很不好，后来换到别的5星酒店了，没有这样的情况发生！
这是我们这10天旅程中住过最好的酒店。前台员工都非常专业，乐于助人。酒店位置去圣诞市场非常方便。
房间的门前就是商业街，购物方便，非常热闹。
携程卖得房型真的很小，窗户对着墙壁，感觉是酒店位置最差的那批房间，但价格也不便宜，建议还是找酒店官网看看；酒店除了大厅好看，房间真的很老旧很小（可能是定的房型太差了）
p.s.携程还弄错了我预定的房型，这对接真是差劲，后来住了一天才有空房间给换（但大床房和双人间几乎没有区别，双人间的床是拼在一起的）
酒店的地理位置很好，步行可到达火车站，汽车站，老城区！酒店的早餐也很不错，🈶️现做的早餐，还有香槟，用餐环境优美，还有现场音乐演奏，恒温泳池漂亮，床品不错，2米大床睡得很舒服；唯一缺点是房间有点小
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