酒店回复: Dear GuestThank you for choosing Furama and for taking the time to provide feedback about your experience at Furama Darling Harbour.We’re delighted to hear that you found your room spacious and clean, and that you enjoyed the surrounding environment.Our location near Sydney’s business district and popular attractions is something many of our guests appreciate, so we’re especially pleased it made your trip both convenient and enjoyable. It’s great to know we could contribute positively to your business visit to Sydney.We truly value your feedback and look forward to welcoming you back on your next trip.Sincerely,Sushant Garg Front Office Manager

酒店回复: Dear Guest,We are very sorry to hear about your disappointing experience and understand your frustration. Your concerns regarding room allocation, cleanliness, breakfast quality, and staff communication are taken seriously.Regarding the room upgrade, pricing differences are based on room category and availability; however, we acknowledge that the explanation provided was insufficient and caused unnecessary conflict. This is not the experience we aim to provide.We have arranged an internal review covering housekeeping standards, breakfast service, and front-desk conduct. Pest control will also conduct an immediate inspection.We would like to clarify that at no point did we contact the police regarding a room upgrade. This claim is incorrect.Additionally, we would like to emphasize that our front office team is proudly multicultural, with staff members from Korea, China, Vietnam, Nepal, Indonesia, and India.We respectfully ask that comments shared publicly be accurate and mindful, as misleading statements can misrepresent our team and values.We appreciate you bringing these issues to our attention and sincerely regret that your stay fell short of expectations.RegardsSushant GargFront Office ManagerFurama Darling Harbour

酒店回复: Dear GuestGreetings from the Furama Darling Harbour! Thank you for taking your time to provide us with some feedback. We are delighted to hear that you have enjoyed your stay with us. We look forward to welcoming you back on your next stay! Sincerely,Sushant GargFront Office ManagerFurama Darling Harbour

酒店回复: 尊敬的宾客 感谢您选择富丽华酒店，并感谢您抽出时间分享您在富丽华达令港酒店的体验。 感谢您抽出时间分享您的反馈。得知您的入住体验未能达到您的期望，我们深感抱歉。 对于您遇到的问题，尤其是关于房间大小、早餐选择种类以及虫害问题，我们深表歉意。请放心，清洁卫生是我们的首要任务，我们正在与客房服务和餐饮服务团队彻底调查此事，以确保不再发生。 关于房间大小，我们深知舒适度的重要性，尤其是在团体出行时，我们会在审核房间描述和入住建议时考虑您的意见。我们也在不断努力改进早餐，您的建议对我们非常宝贵。 然而，我们很高兴听到您觉得我们的位置便利，希望这对您的入住有所帮助。 再次感谢您的反馈。如果您愿意进一步讨论您的体验，请随时通过[电子邮件/联系方式]直接联系我们。我们期待有机会与您沟通，解决问题。 此致， Sushant Garg 前台经理

酒店回复: 尊敬的宾客 感谢您选择富丽华酒店，并感谢您抽出时间分享您在富丽华达令港酒店的入住体验。 感谢您的反馈！我们很高兴听到您喜欢酒店的地理位置、房间大小合适以及享用了美味的早餐。感谢您对咖啡的真诚评价——我们一定会将此反馈给团队，以便改进。 我们期待很快再次欢迎您光临，享受愉快的住宿体验！ 此致， Sushant Garg 前台经理

酒店回复: Dear GuestThank you for choosing Furama and for taking the time to provide feedback about your experience at Furama Darling Harbour.Thank you for taking the time to share such a detailed review of your stay with us. We’re delighted to hear that you enjoyed our central location, found your room clean and comfortable, and experienced attentive service from our front desk and housekeeping teams. Your kind words are truly appreciated and will be shared with the team.We also value your constructive feedback regarding the areas where we can improve. Your comments about the lobby lighting and overall presentation have been noted and shared with our management but I want to let you know that we will be renovating our lobby and restaurant this year.We apologize for the inconvenience caused by the stairs between the two buildings, particularly when traveling with luggage. We understand how challenging this can be and appreciate you bringing it to our attention. Similarly, we regret the issue you experienced with the flooring under the carpet and will ensure this is inspected and addressed.Regarding the in-room amenities, thank you for your suggestion. We agree that replenishing complimentary coffee and tea directly in the room is important for guest comfort, and we will be reviewing our current process with the housekeeping team.Your feedback is extremely valuable to us, as it helps us improve the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide an even better stay.Sincerely,Sushant Garg Front Office Manager

酒店回复: Dear GuestThank you for choosing Furama and for taking the time to provide feedback about your experience at Furama Darling Harbour.We sincerely apologize for your disappointing experience during your stay with us. What you described regarding our front desk service, room cleanliness, and bathroom condition is absolutely not the standard we strive to provide.We are especially concerned to hear about the flooding in the bathroom and the delay in room cleaning. This is unacceptable, and we are addressing these matters immediately with our housekeeping and maintenance teams to ensure such issues do not happen again.Your feedback is extremely important to us, as it helps us identify where we must improve. We regret that we did not meet your expectations and would appreciate the opportunity to restore your confidence in us. Please feel free to contact us directly so we can personally follow up and make this right.Thank you for bringing this to our attention.Sincerely,Sushant Garg Front Office Manager