酒店回复: Merci beaucoup pour votre commentaire ! 😊Nous sommes ravis que vous ayez apprécié votre séjour. Comme vous l'avez si bien dit, nous nous efforçons de offrir un bon rapport qualité-prix tout en assurant une expérience agréable. Au plaisir de vous accueillir à nouveau !
1.0分
其他
原文
翻译提供方：Google
这个地方用了我的信用卡，尝试扫描了超过 150 次，万事达卡说他们以前从未见过这种情况
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酒店回复: Dear Devon,Thank you for bringing this matter to our attention. We understand your concerns regarding the repeated attempts to charge your credit card.Please note that your reservation was made through a prepaid arrangement, and we do not have access to your credit card details. We recommend reaching out to ******* directly to resolve this issue, as they manage the payment process for your booking.If you have any other questions or need further assistance, please feel free to contact us. We appreciate your understanding.Best regards,Guest Services Agent 905-354-1849
4.0分
家庭亲子
原文
翻译提供方：Google
很好谢谢
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酒店回复: Merci beaucoup pour votre gentil commentaire ! Nous sommes ravis que vous ayez passé un agréable moment chez nous. Au plaisir de vous accueillir de nouveau très bientôt.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Maricanne, We would like to thank you for taking the time to complete our online survey. Thank you so much for your business and we look forward to seeing you in the future.
5.0分
家庭亲子
Pool and hot tub was nice to use every evening. It was mostly clean except for hair clumps at bottom of pool. Staff was friendly.
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酒店回复: Thank you so much for your feedback! We're glad to hear you enjoyed relaxing in the pool and hot tub each evening, and that our team made a friendly impression during your stay. We truly appreciate you pointing out the issue with cleanliness—it's not the experience we aim to provide, and we've already addressed this with our maintenance staff to ensure the pool is consistently pristine for all our guests. Your comments help us improve, and we hope to welcome you back for an even better experience next time!
4.0分
其他
Great staff, clean, and convenient location. Very family friendly. Ideal spot for families of young children.
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酒店回复: Thank you so much for your kind wordsOphelia! We're delighted to hear that you enjoyed our clean accommodations, convenient location, and especially that our staff made a great impression. It's wonderful to know that our family-friendly environment worked well for you—we love welcoming families with young children. We hope to see you again soon!
1.0分
朋友出游
No microwave or mini-refrigerator, are friends had one and the staff told me your not guaranteed one. For the price not worth it.
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酒店回复: Thank you so much for sharing your thoughts with us. We’re truly sorry to hear that your experience didn’t meet your expectations. The room you booked was one of our standard accommodations, which unfortunately does not include a microwave or mini-refrigerator. These amenities are available in select upgraded room types, and we always recommend checking the room details when booking to ensure it meets your needs.We understand how this may have been disappointing—especially when comparing with your friends’ room—and we appreciate you bringing it to our attention. Your feedback helps us improve how we communicate these details so future guests can feel confident in their choices.We genuinely value your input and hope we’ll have the chance to welcome you again with a stay that’s more aligned with what you’re looking for.
4.0分
家庭亲子
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The room was clean and comfortable. The pillows were small but that is just not my preference. It was quiet even though on a main road. IHOP is attached to the restaurant for breakfast but closes early in the day - not open for dinner. The location is about a 10-15 minute drive to the falls and Skylon. Very easy to get around town.
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酒店回复: Thank you Karen for taking the time to share your experience with us! We're glad to hear you found the room clean and comfortable, and that you enjoyed the quiet atmosphere despite our convenient location. We appreciate your feedback regarding the pillows and will certainly keep it in mind as we continue to improve our guest experience. We're also happy to hear that you found it easy to get around and explore the nearby attractions. We hope to welcome you back again in the future.
房间和卫生间干净整洁，且面积比较大，2个双人床足足可睡4人，酒店环境总体还算可以，但地理位置距离大瀑布较远，房间有冰箱、微波炉供客人使用，但无电水壶喝水比较麻烦，酒店价格相对其它酒店较便宜，总体性价比较高，值得推荐入住！
干净。外观比较老旧。周围环境很吵闹 - 房间内可以听到开门和关门的声音/经过房间时也可以听到淋浴流水的声音。此外，凌晨 1 点有人来敲我的门，说有人抱怨我说话太大声。这个人（Joanne）后来才知道她的名字。她没有佩戴名牌，拒绝透露自己的名字。
这就是这家酒店老旧的原因 - 不隔音。停车方便，交通便利。
一分价钱一分货，但还是很不错的。
这个地方用了我的信用卡，尝试扫描了超过 150 次，万事达卡说他们以前从未见过这种情况
很好谢谢
好的
Pool and hot tub was nice to use every evening. It was mostly clean except for hair clumps at bottom of pool. Staff was friendly.
Great staff, clean, and convenient location. Very family friendly. Ideal spot for families of young children.
No microwave or mini-refrigerator, are friends had one and the staff told me your not guaranteed one. For the price not worth it.
The room was clean and comfortable. The pillows were small but that is just not my preference. It was quiet even though on a main road. IHOP is attached to the restaurant for breakfast but closes early in the day - not open for dinner. The location is about a 10-15 minute drive to the falls and Skylon. Very easy to get around town.