酒店回复: Merci beaucoup pour votre commentaire ! 😊Nous sommes ravis que vous ayez apprécié votre séjour. Comme vous l'avez si bien dit, nous nous efforçons de offrir un bon rapport qualité-prix tout en assurant une expérience agréable. Au plaisir de vous accueillir à nouveau !
1.0分
其他
原文
翻译提供方：Google
这个地方用了我的信用卡，尝试扫描了超过 150 次，万事达卡说他们以前从未见过这种情况
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酒店回复: Dear Devon,Thank you for bringing this matter to our attention. We understand your concerns regarding the repeated attempts to charge your credit card.Please note that your reservation was made through a prepaid arrangement, and we do not have access to your credit card details. We recommend reaching out to ******* directly to resolve this issue, as they manage the payment process for your booking.If you have any other questions or need further assistance, please feel free to contact us. We appreciate your understanding.Best regards,Guest Services Agent 905-354-1849
4.0分
家庭亲子
原文
翻译提供方：Google
很好谢谢
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酒店回复: Merci beaucoup pour votre gentil commentaire ! Nous sommes ravis que vous ayez passé un agréable moment chez nous. Au plaisir de vous accueillir de nouveau très bientôt.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Maricanne, We would like to thank you for taking the time to complete our online survey. Thank you so much for your business and we look forward to seeing you in the future.
3.0分
其他
I realize that it’s hard to control however there seemed to be a hockey tournament going on and the kids were very loud late into the night
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酒店回复: Thank you for sharing your experience. We understand how disruptive noise can be, and we’re sorry that the hockey tournament created a disturbance during your stay. While events like these are sometimes beyond our control, we do take guest comfort seriously and will continue working on ways to minimize noise issues in the future. We appreciate your feedback and are glad you brought this to our attention.
5.0分
其他
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We had booked a room with Fridge and Microwave, however, when we checked in, we were allotted a room without both appliances. when we contacted the Front desk, they were very accommodating and they switched the rooms.
The rooms were clean and beds were comfortable. I would definitely revisit again and recommend to others
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酒店回复: Thank you for sharing your experience with us. We apologize for the initial inconvenience regarding the room amenities, but we’re glad our front desk team was able to promptly resolve the issue. It’s great to hear that you found the room clean and the beds comfortable. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back again soon!
2.0分
其他
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The room was dark and dingy. the lights between the bed did not have a knob to turn them on and the lamp shades were old, cracked and dirty. the only other light that worked was a lamp in the corner. The shade was the same, old and dirty. The beds were horrible. the bedding looked like it was 50 years old along with the pillows. The beds were so uncomfortable. The bathroom was ok as it was clean. This place looked good from the outside and the lobby looked nice as well but the rooms need a major update!!!! For the price that hotels charge per night this was disgusting!!! Will not return to this Hotel again.
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酒店回复: Thank you for your feedback. We acknowledge your concerns and want to clarify that our property is currently undergoing renovations to update and improve our guest rooms. These upgrades include new lighting, furniture, and bedding, and are part of a broader effort to enhance the overall guest experience. While your comments have been noted, we remain focused on moving forward with these improvements.
4.0分
其他
Cons:
No breakfast.
Pool area was slippery.
Bed was a rock.
Pros:
Close to ammenities.
Friendly, helpful staff.
Quiet and affordable.
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酒店回复: Thank you for taking the time to share your feedback Mr McRoberts. We're glad to hear you found our location convenient, our team friendly and helpful, and the atmosphere quiet and affordable — those are things we take great pride in.We’re sorry to hear that some aspects of your stay didn’t meet your expectations, particularly regarding the comfort of the bed, the pool area's slipperiness, and the lack of breakfast. Your comments are important to us, and we’ll be reviewing them with our team to see where improvements can be made.We truly appreciate your honest review and hope to have the opportunity to welcome you back for an even better experience in the future.
4.0分
其他
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I enjoyed my stay at the Comfort Inn. My daughter and I went there for Thanksgiving. We did have to drive however to go down to the Falls, but parking at the hotel was included in our stay which most other hotels it was not it was very quiet. There was not a lot of people there and they had a nice pool and Hot Tub. It was small but it was a good size. I would definitely go back again.
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酒店回复: Thank you so much for sharing your experience with us Lisa! We're thrilled to hear that you and your daughter enjoyed your Thanksgiving stay at the Comfort Inn. It’s great to know that you appreciated the included parking — we understand how valuable that can be, especially in a busy area like Niagara Falls.We’re also glad you found the hotel peaceful and were able to relax in our pool and hot tub. Your kind words mean a lot to us, and we’re happy to hear you'd consider staying with us again. We look forward to welcoming you back in the future!
房间和卫生间干净整洁，且面积比较大，2个双人床足足可睡4人，酒店环境总体还算可以，但地理位置距离大瀑布较远，房间有冰箱、微波炉供客人使用，但无电水壶喝水比较麻烦，酒店价格相对其它酒店较便宜，总体性价比较高，值得推荐入住！
一分价钱一分货，但还是很不错的。
这个地方用了我的信用卡，尝试扫描了超过 150 次，万事达卡说他们以前从未见过这种情况
很好谢谢
好的
I realize that it’s hard to control however there seemed to be a hockey tournament going on and the kids were very loud late into the night
We had booked a room with Fridge and Microwave, however, when we checked in, we were allotted a room without both appliances. when we contacted the Front desk, they were very accommodating and they switched the rooms.
The rooms were clean and beds were comfortable. I would definitely revisit again and recommend to others
The room was dark and dingy. the lights between the bed did not have a knob to turn them on and the lamp shades were old, cracked and dirty. the only other light that worked was a lamp in the corner. The shade was the same, old and dirty. The beds were horrible. the bedding looked like it was 50 years old along with the pillows. The beds were so uncomfortable. The bathroom was ok as it was clean. This place looked good from the outside and the lobby looked nice as well but the rooms need a major update!!!! For the price that hotels charge per night this was disgusting!!! Will not return to this Hotel again.
Cons:
No breakfast.
Pool area was slippery.
Bed was a rock.
Pros:
Close to ammenities.
Friendly, helpful staff.
Quiet and affordable.
I enjoyed my stay at the Comfort Inn. My daughter and I went there for Thanksgiving. We did have to drive however to go down to the Falls, but parking at the hotel was included in our stay which most other hotels it was not it was very quiet. There was not a lot of people there and they had a nice pool and Hot Tub. It was small but it was a good size. I would definitely go back again.