Make sure that if you are staying at the Grande Villas, bring slippers. The floors are filthy. I do not believe that they mop the floors in living area, kitchen and bathroom and sweep the bedroom. I had a pair of white socks and they were completely black on the bottom after only 1 day.
3.0分
情侣出游
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Just an average resort. The staff was great. The unit was average at best. The dishwasher was terrible. Did not clean half the dishes and was very noisy when filling up. The windows were so dirty with green mold, you could not see out of them. The shower curtain was too short, and water was on the floor everyday. The pool was fine, the rest of the unit was dated but acceptable. The area was nice, and close enough to St. Augustine for a short trip. If you golf, that probably was the best trait.
5.0分
家庭亲子
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Beautiful resort in a gorgeous area/ city with lots to do and several gorgeous beaches nearby. Golf is great and on property. Also, lots of other golf nearby for choices… Love St Augustine and the World Golf Resort!!!
5.0分
情侣出游
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Unit was in good working order and up-to-date. Loved the large swimming pool and Hot tub. Easy access off of I95. Excellent place for golfing if you’re a golfer. Restaurants on site.
3.0分
朋友出游
The pool was good , but the whole 6 days not a good night sleep do to noises from other rooms , always loud .
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酒店回复: Thank you for sharing your experience. We're glad to hear you enjoyed the pool, but we're truly sorry that noise from other rooms disrupted your sleep during your stay. A restful night is so important, and we regret that we fell short in providing that comfort. Your feedback is valuable, and we'll be sure to address this with our team to improve sound insulation and guest experience moving forward. We hope you'll consider giving us another chance in the future.
5.0分
家庭亲子
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We felt very safe during our stay. It was very nice that someone was always present at the front gate to monitor who entered the property. The unit was very clean and the beds were the most comfortable beds I’ve ever slept on away from home. We had a great time at the pool. It was a very comfortable unit and we really enjoyed our stay. We would not be interested in a time share but would stay as a hotel guest if available.
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酒店回复: Thank you so much for sharing your experience with us — we’re thrilled to hear that you felt safe and comfortable throughout your stay. Knowing that our front gate team helped provide peace of mind and that your unit was clean and cozy means a lot to us.We’re especially glad to hear the beds exceeded your expectations — a good night’s sleep makes all the difference! It’s great to know you enjoyed the pool and found the unit to be a perfect fit for your visit.We completely respect your preference regarding ownership, and we’re happy to welcome you anytime as a hotel guest. It would be our pleasure to host you again whenever your travels bring you back.
4.0分
情侣出游
You will be charged extra fee for everyday you are staying in the resort. Totally uncalled for because the activities were not what we wanted to use.
5.0分
家庭亲子
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Our family of four enjoyed our stay at this beautiful resort. The grounds are lovely, and the pool is family friendly with good visibility to all areas. We had a one bedroom unit but it was thoughtfully laid out so that we could cook and hang out without feeling cramped. The resort is about 30 minutes by car from the downtown St. Augustine area.
4.0分
其他
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Needs better front desk support
Jenna at the front desk was completely rude and dismissive upon every dealing with her. She should NOT be in customer service. The overall room was good, but our feet were completely black within minutes of walking into room.
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酒店回复: We sincerely apologize that your experience did not meet expectations. Providing warm, welcoming service and a clean, comfortable stay is our top priority, and we're disappointed to hear about your concerns.We appreciate your feedback and will certainly look into this matter to ensure that future guests receive the best experience possible. Thank you for sharing your thoughts, and we hope to have the opportunity to improve your experience in the future.
4.0分
其他
Great location, great views, nice pool. Very friendly and helpful staff. Rooms are somewhat outdated.
Make sure that if you are staying at the Grande Villas, bring slippers. The floors are filthy. I do not believe that they mop the floors in living area, kitchen and bathroom and sweep the bedroom. I had a pair of white socks and they were completely black on the bottom after only 1 day.
Just an average resort. The staff was great. The unit was average at best. The dishwasher was terrible. Did not clean half the dishes and was very noisy when filling up. The windows were so dirty with green mold, you could not see out of them. The shower curtain was too short, and water was on the floor everyday. The pool was fine, the rest of the unit was dated but acceptable. The area was nice, and close enough to St. Augustine for a short trip. If you golf, that probably was the best trait.
Beautiful resort in a gorgeous area/ city with lots to do and several gorgeous beaches nearby. Golf is great and on property. Also, lots of other golf nearby for choices… Love St Augustine and the World Golf Resort!!!
Unit was in good working order and up-to-date. Loved the large swimming pool and Hot tub. Easy access off of I95. Excellent place for golfing if you’re a golfer. Restaurants on site.
The pool was good , but the whole 6 days not a good night sleep do to noises from other rooms , always loud .
We felt very safe during our stay. It was very nice that someone was always present at the front gate to monitor who entered the property. The unit was very clean and the beds were the most comfortable beds I’ve ever slept on away from home. We had a great time at the pool. It was a very comfortable unit and we really enjoyed our stay. We would not be interested in a time share but would stay as a hotel guest if available.
You will be charged extra fee for everyday you are staying in the resort. Totally uncalled for because the activities were not what we wanted to use.
Our family of four enjoyed our stay at this beautiful resort. The grounds are lovely, and the pool is family friendly with good visibility to all areas. We had a one bedroom unit but it was thoughtfully laid out so that we could cook and hang out without feeling cramped. The resort is about 30 minutes by car from the downtown St. Augustine area.
Needs better front desk support
Jenna at the front desk was completely rude and dismissive upon every dealing with her. She should NOT be in customer service. The overall room was good, but our feet were completely black within minutes of walking into room.
Great location, great views, nice pool. Very friendly and helpful staff. Rooms are somewhat outdated.