Hotel rooms are very clean and spacious. The food was very delicious. Room service was also very good. The location of the hotel is very good, it is near Vijay Nagar where you can get all types of restaurants and pubs. Overall we enjoyed our stay at the hotel
5.0分
朋友出游
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The Best Western Plus is strategically located near Vijay Nagar square. The staff is friendly and helpful at any given time. We stayed for 3 days from Jan 29-31 as part of GTG of officers of BARC/ DAE who had joined the department in 1985. The rooms are spacious and clean. The food is awesome. Special thanks to Mr Manvendra Dubey who was involved with booking since we planned our GTG and making other arrangements for a great evening on 31st. An overall great experience.
3.0分
其他
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Housekeeping guy was not maintaining hygiene. I've seen they are using bathroom water for cleaning drinking glass and wipe off with bath towels When I had asked he said sir yaha to aise he hota ... I mean seriously I was surprised and never used the glass of water again for drinking . Rest food was good Little more improvement required in food taste. Food - 3/5 Staff - 3.5/5 Housekeeping Guy - 1/5 Room service - 2/5 Hotel 3/5 Location - 4/5
2.0分
其他
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The floor was sold for a marriage function and they were making such a noise through DJ and shouting till midnight 12:00 AM that I could not sleep properly. Called reception to fix this. Did not happen. Finally I had to get out of my bed in the midnight and reach reception and stay there for 15 minutes before any action could be taken by hotel staff and management.
1.0分
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The reception and inform.dinning Team have Nexus. They are not bothered what u what to order. Order is not taken properly They argue with customer instead of resolving issue. Hopeless people u do not care customers. Provide u with wrong email.id if u want tocomplaint. Worst experience
房间很小，浴室堵塞，电力问题，最差的酒店 我住过的最差的酒店，房间非常非常小，浴室堵塞，他们甚至没有合适的电力系统，如果停电，你的夜晚就会被毁掉，因为他们的发电机几乎不能用。管理非常非常差
我们四人于 2023 年 4 月 15 日至 2023 年 4 月 18 日住在您的 Best Western Plus Indore 酒店，即 3 天，在线预订，支付 23520 卢比/含税，入住特大床无烟高级客房，房间号为 316 和 312。还支付了 5036 卢比/用于食品和早餐。我们对您酒店的服务非常失望。房间远低于标准，工作人员没有帮助，食物也很糟糕。我不会向任何人推荐这家酒店。我们原本希望在您的酒店过得愉快，但我们却感到非常沮丧和失望。服务员不专业，似乎不在乎他们的工作。我们打电话给您的接待处，询问房间是否包含早餐，被告知是的。我们只吃了两天的自助早餐，然后工作人员突然打电话给我们，说我们必须付钱买早餐。这是欺骗和彻底令人失望的行为。早餐时，大厅入口处没有检查符合条件的寄宿生的房间号，这在世界任何地方都是标准程序。你们的酒店员工没有受过这方面的培训。我们要求他们考虑，但他们拒绝了，所以我们付了钱。以下是你们拒绝提供的服务，即使在向你们的各个员工提出几次口头投诉后，你们仍未提供这些服务 在我们入住期间，房间和通道外不断进行维修和翻新工作，发出很大的噪音，即使在晚上也造成严重干扰。投诉后工作仍未停止。 客房服务不令人满意 — 非常非常慢。要求后不得不提醒两次。 Wi-Fi 连接不工作 — 他们一直说我们很清爽，但根本没用 电视连接不工作 — 看不到任何频道 房间铃坏了 — 我们入住期间从未纠正过 迷你冰箱不可用 — 原因不明，已被拿走。 在这么热的夏天不能使用 低质量的海绵状弹性软泡沫床对脊柱矫正最不利，会导致严重的背痛。没有带软垫的椰棕床垫，腰部和腿部疼痛。难以想象。 酒店员工的行为问题。态度问题，浪费时间登记和交付。点菜的食物很差——食物非常辛辣、油腻且没有味道。不符合酒店声称的标准，而且收了钱。这家酒店从远处看不错，但实际上并不好。你们建立了一个欺骗客户的机制，因为他们应该提前在线付款，然后在我们入住期间你们不听取和解决任何投诉。我们会将此事提交给相关部门，以免其他客户一直受骗。我们也希望你们解决这些问题，公平对待客户，以回报他们对行业的信任。 Subrata Ghose Chaudhuri Sanjay Kumar Basu
这家酒店需要挽回昔日的辉煌。这是一场噩梦，彻底的灾难。我在美国住过 Best Western，他们很好，但印多尔的住宿很糟糕。请尝试挽回您的荣耀
酒店不错，设施齐全。位置也位于市中心。但是服务非常差。他们要花很长时间才能拿到简单的订单。上菜时是冷的。有时他们会提供食物，但会忘记送餐具。有一次我们要毛巾，一个小时后才送来。他们给出的理由是毛巾短缺。就在退房前一天晚上，我 10 岁的女儿在睡觉时流鼻血。虽然我可以默默地退房，但我还是提前告诉了他们。他们让我为弄脏的床单多付了 1500 元。离开时我要求他们打印我的登机牌。他们的电脑属于史前时代，打印件从未送来。糟糕的服务！尽量避免！
我们经历了非常糟糕的体验。吵闹的音乐让我们无法入睡，一直开到半夜，炫耀着合规性。尽管有很多投诉，但酒店团队无法检查这一点。非常令人失望的住宿。可能永远不会再住在这里。
Hotel rooms are very clean and spacious. The food was very delicious. Room service was also very good. The location of the hotel is very good, it is near Vijay Nagar where you can get all types of restaurants and pubs. Overall we enjoyed our stay at the hotel
The Best Western Plus is strategically located near Vijay Nagar square. The staff is friendly and helpful at any given time. We stayed for 3 days from Jan 29-31 as part of GTG of officers of BARC/ DAE who had joined the department in 1985. The rooms are spacious and clean. The food is awesome. Special thanks to Mr Manvendra Dubey who was involved with booking since we planned our GTG and making other arrangements for a great evening on 31st. An overall great experience.
Housekeeping guy was not maintaining hygiene. I've seen they are using bathroom water for cleaning drinking glass and wipe off with bath towels When I had asked he said sir yaha to aise he hota ... I mean seriously I was surprised and never used the glass of water again for drinking . Rest food was good Little more improvement required in food taste. Food - 3/5 Staff - 3.5/5 Housekeeping Guy - 1/5 Room service - 2/5 Hotel 3/5 Location - 4/5
The floor was sold for a marriage function and they were making such a noise through DJ and shouting till midnight 12:00 AM that I could not sleep properly. Called reception to fix this. Did not happen. Finally I had to get out of my bed in the midnight and reach reception and stay there for 15 minutes before any action could be taken by hotel staff and management.
The reception and inform.dinning Team have Nexus. They are not bothered what u what to order. Order is not taken properly They argue with customer instead of resolving issue. Hopeless people u do not care customers. Provide u with wrong email.id if u want tocomplaint. Worst experience