酒店回复: Dear Guest,Thank you very much for your wonderful review and for taking the time to share such detailed feedback about your stay at Cinnamon Red Colombo.We are delighted to hear that you enjoyed our central location and the panoramic views from the rooftop, including the Lotus Tower, the Indian Ocean, and the surrounding cityscape. It is especially rewarding to know that the room comfort, cleanliness, and thoughtful features were appreciated, particularly in supporting the needs of senior guests.We are also pleased that you enjoyed the breakfast offering and experienced warm, professional service from our team throughout your stay. Your kind mention of the front desk team assisting with your airport taxi is truly appreciated and will be shared with them.Thank you once again for your generous recommendation. We look forward to welcoming you back to Cinnamon Red Colombo on your next visit.Best regards!

酒店回复: Dear Guest,Thank you for your review following your recent stay at Cinnamon Red Colombo.We appreciate your excellent rating, and we are delighted to note that your stay with us was one of the most satisfying experiences during your trip to Sri Lanka. It is especially pleasing to know that you enjoyed the breakfast, the panoramic views from the rooftop, and the central location of the hotel.We are also truly encouraged by your kind comments regarding our team’s professionalism and motivation. Your feedback means a great deal to us.We look forward to welcoming you back on a possible future visit.Best wishes!

酒店回复: Dear Guest,We acknowledge your review.We wish to inform you that health and safety remain one of our priorities within the entire Cinnamon Hotels chain. The pool is subject to regular water quality checks in line with our operational standards. We would be happy to share records of the regular maintenance that is carried out if you are willing to share your email address with us. With respect to the other matters mentioned in your review, we regret that we are unable to trace a confirmed guest history under the username provided. As the review appears to be posted anonymously, we are unable to identify the stay in question. In order for us to investigate your concerns thoroughly, we kindly request that you write to us at infored@cinnamonhotels.com with your reservation details, dates of stay, and room number.We look forward to hearing from you so that we can review the matter appropriately.Best wishes!

酒店回复: Dear Guest,Thank you for sharing your feedback and for the high rating.We are pleased to hear that you enjoyed the comfort of your room, the panoramic views from the swimming pool, and the generous breakfast spread. We also appreciate your kind comments on the quality of the lunch dishes.Please note that our rooftop pool is not heated, and its temperature naturally varies with the ambient weather conditions. We regret any discomfort this may have caused. We also acknowledge your comment regarding the service speed during lunch and have shared this with the relevant team to ensure smoother service going forward.Thank you once again for choosing Cinnamon Red Colombo. We hope to welcome you back in the future.Best regards!

酒店回复: Dear Guest,Thank you for your review following your recent stay with us.We are delighted to hear that you enjoyed your stay at Cinnamon Red Colombo, especially the comfort of the room, our breakfast buffet, and the stunning city views from the rooftop pool.We appreciate your feedback regarding the shower area, which has been shared with our team for review.We look forward to welcoming you back on a possible future visit.Best regards!

酒店回复: Dear Guest,Thank you for taking the time to share your review.We are pleased to hear that you found the rooms neat and clean and enjoyed the rooftop infinity pool, which is indeed a favourite spot for many guests to relax and unwind. It is also great to know that our location worked well for you, with easy access to the beach and surrounding areas.We truly appreciate your feedback and hope to welcome you back to Cinnamon Red Colombo for another relaxing stay.Best regards!

酒店回复: Dear Guest,Thank you for your review following your recent stay at Cinnamon Red Colombo.We appreciate your positive ratings and are delighted to know that you enjoyed our modern room facilities and the convenience of our location close to the city center, beach, shopping mall, and dining options.We look forward to welcoming you back to Cinnamon Red Colombo on a possible future visit.Best regards!

酒店回复: Dear Guest,Thank you for your review following your recent stay with us.We are delighted to note your wonderful rating and to hear that you enjoyed your stay at Cinnamon Red Colombo, especially the cleanliness and convenience of our location.We truly appreciate your kind feedback and look forward to welcoming you back on a possible future visit.Best regards!