酒店回复: Dear Guest,Thank you very much for your wonderful review and for taking the time to share such detailed feedback about your stay at Cinnamon Red Colombo.We are delighted to hear that you enjoyed our central location and the panoramic views from the rooftop, including the Lotus Tower, the Indian Ocean, and the surrounding cityscape. It is especially rewarding to know that the room comfort, cleanliness, and thoughtful features were appreciated, particularly in supporting the needs of senior guests.We are also pleased that you enjoyed the breakfast offering and experienced warm, professional service from our team throughout your stay. Your kind mention of the front desk team assisting with your airport taxi is truly appreciated and will be shared with them.Thank you once again for your generous recommendation. We look forward to welcoming you back to Cinnamon Red Colombo on your next visit.Best regards!
酒店回复: Dear Guest,Thank you for your review following your recent stay at Cinnamon Red Colombo.We appreciate your excellent rating, and we are delighted to note that your stay with us was one of the most satisfying experiences during your trip to Sri Lanka. It is especially pleasing to know that you enjoyed the breakfast, the panoramic views from the rooftop, and the central location of the hotel.We are also truly encouraged by your kind comments regarding our team’s professionalism and motivation. Your feedback means a great deal to us.We look forward to welcoming you back on a possible future visit.Best wishes!
酒店回复: Dear Guest,We acknowledge your review.We wish to inform you that health and safety remain one of our priorities within the entire Cinnamon Hotels chain. The pool is subject to regular water quality checks in line with our operational standards. We would be happy to share records of the regular maintenance that is carried out if you are willing to share your email address with us. With respect to the other matters mentioned in your review, we regret that we are unable to trace a confirmed guest history under the username provided. As the review appears to be posted anonymously, we are unable to identify the stay in question. In order for us to investigate your concerns thoroughly, we kindly request that you write to us at infored@cinnamonhotels.com with your reservation details, dates of stay, and room number.We look forward to hearing from you so that we can review the matter appropriately.Best wishes!
酒店回复: Dear Guest,Thank you for sharing your feedback and for the high rating.We are pleased to hear that you enjoyed the comfort of your room, the panoramic views from the swimming pool, and the generous breakfast spread. We also appreciate your kind comments on the quality of the lunch dishes.Please note that our rooftop pool is not heated, and its temperature naturally varies with the ambient weather conditions. We regret any discomfort this may have caused. We also acknowledge your comment regarding the service speed during lunch and have shared this with the relevant team to ensure smoother service going forward.Thank you once again for choosing Cinnamon Red Colombo. We hope to welcome you back in the future.Best regards!
酒店回复: Dear Guest,Thank you for your review following your recent stay with us.We are delighted to hear that you enjoyed your stay at Cinnamon Red Colombo, especially the comfort of the room, our breakfast buffet, and the stunning city views from the rooftop pool.We appreciate your feedback regarding the shower area, which has been shared with our team for review.We look forward to welcoming you back on a possible future visit.Best regards!
酒店回复: Dear Guest,Thank you for taking the time to share your review.We are pleased to hear that you found the rooms neat and clean and enjoyed the rooftop infinity pool, which is indeed a favourite spot for many guests to relax and unwind. It is also great to know that our location worked well for you, with easy access to the beach and surrounding areas.We truly appreciate your feedback and hope to welcome you back to Cinnamon Red Colombo for another relaxing stay.Best regards!
酒店回复: Dear Guest,Thank you for your review following your recent stay at Cinnamon Red Colombo.We appreciate your positive ratings and are delighted to know that you enjoyed our modern room facilities and the convenience of our location close to the city center, beach, shopping mall, and dining options.We look forward to welcoming you back to Cinnamon Red Colombo on a possible future visit.Best regards!
酒店不愧为科伦坡的奢华酒店，位置绝佳，站在顶楼俯瞰绝美的科伦坡景色风景：莲花塔，印度洋，还有辛纳蒙湖。房间超级干净舒适，卫生间扶手的设计，充分考虑老年人需求，充满人文关怀。早餐很丰盛。酒店的工作人员友好，素质高，服务水准高。我们离开科伦坡时，一楼大厅前台的工作人员，还热情帮助我们叫车去机场，万分感谢。
性价比非常高的一家酒店，位置在老城区市中心比较核心的位置，价格比同级别的都要低一些，硬件可以说跟图片上一模一样，工作人员也都是红衣，很有特色。
位置绝佳，站在顶楼可以俯瞰科伦坡城市风景及辛纳蒙湖，房间超级干净舒适，设施完备，早餐很丰盛，酒店的工作人员热情友好，服务水准较高，顶楼的露天游泳池很棒！下次出差还住这里！
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这次斯里兰卡旅行住的最满意的宾馆了。早餐非常好，顶楼可以看科伦坡全景，服务非常好，还是管理比较好的宾馆，服务人员积极性很高，而不只是为了小费。位置中心。离中国城很近。
我对贵酒店的游泳池卫生状况提出严重投诉。泳池水质极其糟糕，水体浑浊且伴有异味，所有迹象都表明酒店长期未进行有效换水和消毒。更严重的是，我在使用泳池后，身体出现了明确的感染症状（皮肤红疹、眼部不适）。我强烈怀疑这直接与泳池的污染水质有关。作为住客的基本健康权益完全得不到保障。我强烈建议所有客人切勿进入该游泳池，直到酒店能出示权威的水质检测合格报告并彻底整
继房间有严重霉味且无法通风之后，洗手间的洗脸盆也完全堵塞，散发出难闻的异味。问题发生的当天就通知了负责打扫卫生的人员，但直到我离开，酒店都未安排任何维修，毫无解决问题的诚意。
关于酒店早餐的用餐体验，我需要提出一点意见。早餐品种虽丰盛，但服务细节有待改进。在我尚未用完餐时，便有员工开始清理我所在餐桌的另一半，过程中使用了清洁剂和喷雾类产品，产生的气味与近在咫尺的清理动作，严重影响了我的正常用餐。建议酒店将清洁工作安排在非用餐高峰时段，或至少确保不影响未离席的客人。
硬件故障（霉味、堵塞）叠加服务瘫痪（不维修），让这次入住成了彻底的灾难。建议所有旅客避坑。
服务满意，房间有个小沙发，装修以红色为基调，游泳池视野很好，就是水有点冷，早餐丰富，午餐是西餐，上菜速度有点慢，菜做的很精致去，味道也还不错
房间基本满意，被子枕头挺舒服的，晚上睡见很安静。就是淋浴房没有挡板，水会四溅，泳池除了游泳外，令人惊讶的是，晚上可以远眺灯火璀璨科伦坡夜景，值得！早餐相当不错，品种较多。这里去科伦坡所有景点都很方便。值得推荐住宿一到两天的游客入住。
房间整齐干净，特色是顶楼的无边泳池，下午惬意的游个泳躺会会舒服，地理位置较好，步行10分钟左右能到海边。
房间设施比较新，离市区比较近，离海滩也比较近。吃饭也比较方便，附近有很多中餐馆。离大商场较近，购物方便
我们在这家酒店住得很愉快。地理位置还不错，方便我们探索周边地区。我们很感谢酒店给我们升级到了更高的楼层，这个举动很贴心，让我们的住宿体验感觉更特别了。
酒店设施挺好的，自助早餐种类丰富，我们吃得很开心。不过，服务方面还有提升空间——早餐结束后，我们想用咖啡机喝杯咖啡，却被告知需要额外付费，尽管我们的预订中是包含早餐的。这让人感觉有点失望，本来可以处理得更周到一些。
总的来说，这是一个地理位置便利、细节不错的住宿地点，但服务方面还有待改进。