酒店回复: Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our spacious rooms, comfortable beds, and convenient location near Universal. It’s wonderful to know that our complimentary breakfast and free parking added to the value of your stay. We appreciate your note regarding shuttle service and will make sure this information is always clear for future guests. We hope to have the pleasure of welcoming you back on your next visit to the area!
酒店回复: I truly appreciate your patience and understanding regarding the issues you faced during your visit. I am genuinely sorry this was not the experience we aim to provide. Your feedback is invaluable, and I have promptly shared your concerns with the appropriate department heads to ensure we address these matters right away. If you would like to discuss your stay further, please do not hesitate to reach out to me. I am here to help and want to make things right for you.Thank you again for your feedback and for allowing us the opportunity to improve our service.Your comfort and satisfaction are very important to us.
3.0分
家庭亲子
原文
翻译提供方：Google
酒店很普通，房间有点老旧，电视不能上网，早餐很美式，而且选择有限。
我不会再去了。
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酒店回复: Thank you for sharing your feedback. We appreciate your honesty about your experience. We're sorry to hear that the hotel didn't meet your expectations, particularly regarding the room decor and breakfast options. We strive to provide a comfortable and enjoyable stay for all our guests, and your comments will help us make necessary improvements. We hope you'll consider giving us another chance in the future. Safe travels!
4.0分
其他
原文
翻译提供方：Google
位置极佳，酒店很新，房间也很漂亮。咖啡价格合理，不过说实话，是美式的。停车免费。
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酒店回复: Thank you so much for sharing your feedback with us. We’re glad to hear you enjoyed our convenient location, the comfort of your room, and the added value of complimentary parking. We appreciate your comment about the coffee as well—it’s always helpful to know where we might improve. We look forward to welcoming you back on your next visit!
5.0分
家庭亲子
原文
翻译提供方：Google
设施看起来翻新过，干净整洁，房间气味清新。交通便利。
酒店回复: Thanks for staying with us. We appreciate your feedback!
5.0分
家庭亲子
原文
翻译提供方：Google
都好
酒店回复: 10 of 10 Thank you!We hope to see you again.
3.0分
其他
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Requested a room with roll in shower or bathtub with accessibility was issued a standard room. The request was submitted during booking well in advance to check in.
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酒店回复: Thank you for your feedback. We appreciate you taking the time to share your experience. We strive to accommodate all guests' needs and understand the importance of accessibility. This reservation was not made directly to the hotel and upon reviewing your reservation details on the Expeia site thier request "Accessible room please for limited mobility guest will have a rollator " the specific indication for a wheelchair-accessible room was not noted. We will definitely take your comments into consideration to improve our communication and ensure that all requests are accurately captured and fulfilled in the future.Please feel free to reach out directly if you decide to stay with us again, and we will do our best to meet your needs.Thank you for your understanding!
5.0分
家庭亲子
I had an issue with the room when arriving and it was quickly resolved and I appreciate the staff who took care of my stay.
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酒店回复: Thank you for your kind words! We are so glad to hear that your issue was resolved quickly and that our staff could provide the assistance you needed during your stay.We truly appreciate your positive feedback and hope to welcome you back soon!
3.0分
其他
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It was not what I was expecting
The conditions of the hotel were greatly different in my opinion to the pictures that were shown on hotels. The shower and bathroom were a lot different much smaller and the condition was older quite older and fixed with gobs of silicone around tubs cracks. They had tried to update the shower and tub and non-professionally done very badly done with poops of silicone there was a strange odor in the bathroom that really kind of made me sick. Comforter had some stains to it and TV was not working well.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. Your comments about the bathroom condition and the overall cleanliness are concerning and will be addressed with our maintenance team to ensure we improve in these areas. We strive to provide our guests with a comfortable and enjoyable experience, and it seems we fell short in this instance.We appreciate your insights regarding the comforter and the TV issues, as this allows us to rectify these problems for future guests. Please know that your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. If there's anything specific you would like to discuss further, please feel free to reach out to our management team. Thank you again for your valuable feedback.
5.0分
家庭亲子
Amazing staff. Very kind, patient, and extremely helpful! Enjoyed working with and chatting with them.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that our team made such a positive impression on you. Providing friendly, patient, and helpful service is something we take great pride in, and it’s wonderful to know that you enjoyed your interactions with our staff. We truly appreciate your feedback and look forward to welcoming you back again soon!
虽然不是新酒店，但房间宽敞舒适，床也很舒服，地理位置优越，靠近环球影城入口。早餐丰盛美味，每日提供多种选择。免费停车。酒店不提供班车服务，且不保证接送。
我们的房间有股难闻的气味，床上用品脏兮兮的，还有血迹！被子顶部破了个洞，淋浴漏水严重！淋浴噪音也太大了！我们再也不会住这里了！
酒店很普通，房间有点老旧，电视不能上网，早餐很美式，而且选择有限。
我不会再去了。
位置极佳，酒店很新，房间也很漂亮。咖啡价格合理，不过说实话，是美式的。停车免费。
设施看起来翻新过，干净整洁，房间气味清新。交通便利。
都好
Requested a room with roll in shower or bathtub with accessibility was issued a standard room. The request was submitted during booking well in advance to check in.
I had an issue with the room when arriving and it was quickly resolved and I appreciate the staff who took care of my stay.
It was not what I was expecting
The conditions of the hotel were greatly different in my opinion to the pictures that were shown on hotels. The shower and bathroom were a lot different much smaller and the condition was older quite older and fixed with gobs of silicone around tubs cracks. They had tried to update the shower and tub and non-professionally done very badly done with poops of silicone there was a strange odor in the bathroom that really kind of made me sick. Comforter had some stains to it and TV was not working well.
Amazing staff. Very kind, patient, and extremely helpful! Enjoyed working with and chatting with them.