The room had a stench of cigarette smoke and the toilet rain all night as well as noise from the guest above. A request to change rooms was accommodated for the subsequent night.
5.0分
家庭亲子
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The gentleman who works in the evenings, though nice, does not know his job 100%. He had some challenges with my ******* payment and charged my mother card for the room and did not inform her.
However, Melissa, the GM took care of the situation the next day. She’s a great person with a caring heart. She is the main reason my family will return for future visits.
5.0分
其他
My spot.
This particular hotel is my favorite place to stay, when visiting the area. Nice and always comfortable.
1.0分
其他
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VERY LITTLE water pressure at the bathroom sink. Toilet did not flush the first time it was used and never worked the whole 1-night stay. 2 Adults and 3 kids. UNEXCEPTABLE! Hotel said that they would get it fixed. NEVER DID! When we complained it was like they knew the room and the problem.
2.0分
其他
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The indoor pool was not working, which was one of the reasons I wanted to stay at this hotel. Also, there was mold in the caulk inside the tub that can easily be fixed by cutting out the old caulk, let the area dry completely then redo it with caulk that is 100% silicone. It is waterproof, and infused with mildewcide or biocide to kill mold and mildew spores. This fix costs less than $10!! Then, there were people running up and down the hallway as though they were outside. The associates at the front desk EXCELLENT!!
5.0分
情侣出游
The hotel was very nice to stay in. Very comfortable and cozy. The breakfast was also delicious. Walking distance to a lot of place
3.0分
家庭亲子
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Overall the stay was satisfactory although the rooms could use some rehab (broken tiles in bathroom). Beds were comfortable and the room was very quiet so that was a plus.
2.0分
其他
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All of the Handicap rooms were as far from the elevators as possible, requiring, for us, very long walks. The first room we were assigned did not have a flushable commode, so we had to move to another floor. The second room had a broken shower, which constantly leaked during our entire four-day stay. The Coffee maker also had a missing part and had to be replaced. We had reserved a room with a "Roll-In Shower," but none were available at check-in; only high-sided tubs were offered. We were locked out of our room twice and had to obtain new keys. For two handicapped customers, this was a huge problem. The AC worked well and the room was clean.
2.0分
家庭亲子
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This property does not live up to the Marriott standard. Everything was broke. The phone, the fridge, the pool is a huge safety hazard and very cold. It is not ADA compliant completely. The chair for those with handicaps is broke. There is only 1 elevator so if it is down for maintenance people need to use the stairs. I won’t ever stay there again for the price we paid.
房间里都是蟑螂。
The room had a stench of cigarette smoke and the toilet rain all night as well as noise from the guest above. A request to change rooms was accommodated for the subsequent night.
The gentleman who works in the evenings, though nice, does not know his job 100%. He had some challenges with my ******* payment and charged my mother card for the room and did not inform her.
However, Melissa, the GM took care of the situation the next day. She’s a great person with a caring heart. She is the main reason my family will return for future visits.
My spot.
This particular hotel is my favorite place to stay, when visiting the area. Nice and always comfortable.
VERY LITTLE water pressure at the bathroom sink. Toilet did not flush the first time it was used and never worked the whole 1-night stay. 2 Adults and 3 kids. UNEXCEPTABLE! Hotel said that they would get it fixed. NEVER DID! When we complained it was like they knew the room and the problem.
The indoor pool was not working, which was one of the reasons I wanted to stay at this hotel. Also, there was mold in the caulk inside the tub that can easily be fixed by cutting out the old caulk, let the area dry completely then redo it with caulk that is 100% silicone. It is waterproof, and infused with mildewcide or biocide to kill mold and mildew spores. This fix costs less than $10!! Then, there were people running up and down the hallway as though they were outside. The associates at the front desk EXCELLENT!!
The hotel was very nice to stay in. Very comfortable and cozy. The breakfast was also delicious. Walking distance to a lot of place
Overall the stay was satisfactory although the rooms could use some rehab (broken tiles in bathroom). Beds were comfortable and the room was very quiet so that was a plus.
All of the Handicap rooms were as far from the elevators as possible, requiring, for us, very long walks. The first room we were assigned did not have a flushable commode, so we had to move to another floor. The second room had a broken shower, which constantly leaked during our entire four-day stay. The Coffee maker also had a missing part and had to be replaced. We had reserved a room with a "Roll-In Shower," but none were available at check-in; only high-sided tubs were offered. We were locked out of our room twice and had to obtain new keys. For two handicapped customers, this was a huge problem. The AC worked well and the room was clean.
This property does not live up to the Marriott standard. Everything was broke. The phone, the fridge, the pool is a huge safety hazard and very cold. It is not ADA compliant completely. The chair for those with handicaps is broke. There is only 1 elevator so if it is down for maintenance people need to use the stairs. I won’t ever stay there again for the price we paid.