We tried to cancel / within an hour of making reservation and were not able to. My brother had just passed away and we accidentally made the reservation on the wrong date and could not change it to the next day. I was very stressed when making the reservation. So obviously I did not check in on the 20th.
1.0分
其他
The pool is dark and very cold. The hot tub is broken . There is alot of hair in the bathtub. The lady is nice
2.0分
其他
Hot tub was out of order and we were not notified, bed was very squeaky and uncomfortable.
2.0分
其他
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The room was very clean and the place was nice. I changed my dates thru ******* and they confirmed it on the phone with the hotel and sent a confirmation but the hotel staff wouldn't honor it at first. They said they couldn't change the date even though they confirmed it through ******* and told me i would not be able to change and wpuld not get my money back and this is why they didnt like booking thru 3rd party vendors such as *******. I had to make other arrangements for the first night of my stay and the hotel still charged me for it.
5.0分
其他
Safe and quiet. Professional staff. Children disliked that the swimming pool was not open to swimming.
3.0分
家庭亲子
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The property and the room are absolutely beautiful and clean.. The biggest downfall was how loud the people below us were. At 1 am there was screaming, items crashing and sounding as if they were breaking things. I had 2 kids with me and that woke them up. Not sure if that is a usual occurrence or not but that did suck. The hot tub also had quite a few dead flies and was allegedly broken. Otherwise breakfast was good.
3.0分
情侣出游
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I loved how clean the place was and how spotless the rooms are! Are someone in the hospitality industry, I know its not easy work and things can be missed, however not one thing was ovwr looked as far as that goes. However, my biggest issues was that check-in is at 3pm, I arrived and checked in around 3:05. I proceeded to go to my room only to see that the room is propped open and not ready, so I went downstairs just to give them a little more time....well fast forward to 3:45, I head back up stairs only to see that they had JUST started cleaning my room. I went down to the front desk to let them know and see if i can get a different room, she proceeds to look at me funny and tells me to hold on. I continue to wait and went back to the front desk and she said "sorry for the inconvience." So i head back up to my room only to see the door open and check my card only to realize she changed my room and failed to communicate that. Then I get charged $50.54 more than i was suppose to be charged. Needless to say, I will never stay here again.
5.0分
其他
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The front desk staff (from early morning, daytime, night, and weekend) was very friendly and very helpful. Exceptional. The breakfast was excellent. Better than when I had stayed there a couple of years ago.
5.0分
其他
No problems. Room was great, People friendly. Breakfast did suck though
我非常喜欢它干净
We tried to cancel / within an hour of making reservation and were not able to. My brother had just passed away and we accidentally made the reservation on the wrong date and could not change it to the next day. I was very stressed when making the reservation. So obviously I did not check in on the 20th.
The pool is dark and very cold. The hot tub is broken . There is alot of hair in the bathtub. The lady is nice
Hot tub was out of order and we were not notified, bed was very squeaky and uncomfortable.
The room was very clean and the place was nice. I changed my dates thru ******* and they confirmed it on the phone with the hotel and sent a confirmation but the hotel staff wouldn't honor it at first. They said they couldn't change the date even though they confirmed it through ******* and told me i would not be able to change and wpuld not get my money back and this is why they didnt like booking thru 3rd party vendors such as *******. I had to make other arrangements for the first night of my stay and the hotel still charged me for it.
Safe and quiet. Professional staff. Children disliked that the swimming pool was not open to swimming.
The property and the room are absolutely beautiful and clean.. The biggest downfall was how loud the people below us were. At 1 am there was screaming, items crashing and sounding as if they were breaking things. I had 2 kids with me and that woke them up. Not sure if that is a usual occurrence or not but that did suck. The hot tub also had quite a few dead flies and was allegedly broken. Otherwise breakfast was good.
I loved how clean the place was and how spotless the rooms are! Are someone in the hospitality industry, I know its not easy work and things can be missed, however not one thing was ovwr looked as far as that goes. However, my biggest issues was that check-in is at 3pm, I arrived and checked in around 3:05. I proceeded to go to my room only to see that the room is propped open and not ready, so I went downstairs just to give them a little more time....well fast forward to 3:45, I head back up stairs only to see that they had JUST started cleaning my room. I went down to the front desk to let them know and see if i can get a different room, she proceeds to look at me funny and tells me to hold on. I continue to wait and went back to the front desk and she said "sorry for the inconvience." So i head back up to my room only to see the door open and check my card only to realize she changed my room and failed to communicate that. Then I get charged $50.54 more than i was suppose to be charged. Needless to say, I will never stay here again.
The front desk staff (from early morning, daytime, night, and weekend) was very friendly and very helpful. Exceptional. The breakfast was excellent. Better than when I had stayed there a couple of years ago.
No problems. Room was great, People friendly. Breakfast did suck though