Very accomodating during a stressful time.... extra courteous staff, willing to do the little things for our immediate needs, would recommend to family and friends.
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the guest service to your liking. Making you happy makes us happy. We look forward to welcoming you back soon.
5.0分
情侣出游
This property was well placed for the variety of destinations we wanted to visit in and around Iowa City.
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the guest service and rooms to your liking. Making you happy makes us happy. We look forward to welcoming you back soon.
5.0分
情侣出游
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The room was clean and comfortable. The property was well maintained and the staff was so very friendly. It made being stranded away from home feel much less stressful.
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the guest service and rooms to your liking. Making you happy makes us happy. We look forward to welcoming you back soon.
1.0分
家庭亲子
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If I could give this hotel 0 stars it would be too much. I went through ******* to book this room because going directly through the hotel to book was doubled in price for this weekend (football game weekend) and everywhere was booked or astronomically over priced. I booked it based off rating and price. Why people rated this dumpster 5⭐️ is beyond me. When we first checked in the clerk was pleasant. As we were walking to our room I noticed huge dirt/stained/filth spots on the carpets. Once we walked in our room I immediately became sick/enraged/disgusted. From stains and rips on furniture, to broken curtains, broken fixtures, stained lamp shades, stains in shower, etc (see pictures). We immediately called for a manager and the clerk that checked us in showed up (with attitude). We showed her everything and we requested a better room; she stated “I can’t promise you that any other room would be better than this one”! WHAT?? She stated they are going through renovations. If none of your rooms are better than this one then just shut the place down until you can carry the “Hilton” brand as it should be. Hilton/Hampton should be appalled to have this hotel open and charging people with less than sub par rooms. She also stated that we couldn’t get our money back or even a partial refund because we went through a 3rd party. I contacted ******* and they reimbursed us 20%. Still UNACCEPTABLE.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry for the issues you encountered with the condition of your room and for the frustration this caused during your stay. This is not the experience we want for our guests, and I apologize that we fell short.I’m glad you were able to speak with our team during your visit and that a service recovery adjustment was processed through *******, but I understand the concerns you’ve raised. Your comments regarding cleanliness, room condition, and communication have been shared with the appropriate teams and will be used to continue improving our property as we move through our renovation.Thank you again for bringing this to our attention.Warm regards,John Burns
4.0分
其他
Room was fine but could use an update. Shower head was not great, no USB ports in room, temp control was finicky
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酒店回复: Thank you for taking a moment to share your experience. We will be doing a major renovation at the end of this month. We look forward to welcoming you back soon.
5.0分
家庭亲子
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We spent 2 nights at the Hampton Inn in Iowa City. Our room was very clean as well as the hotel itself. The staff was wonderful. I would definitely stay there again.
酒店回复: Thank you so much for your review! We hope to see you again soon!
5.0分
家庭亲子
The room was very clean and loved that it
Was close to everything we needed. Free parking was a plus!
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酒店回复: We're glad you enjoyed your stay! We agree that we're close to everything University-related and you can't do any better than FREE parking! We hope to see you again soon!
4.0分
其他
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The room was clean but the hallway carpet was atrocious and dirty! The staff was friendly and tried to be helpful but couldn’t resolve our problem. The chair in the room needs to go to the dump. The vinyl is peeling and it is stained.
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酒店回复: Hi Sherrie, We apologize for inconveniences you experienced. We have a renovation scheduled next month for the Hotel. We hope you can come back and enjoy our brand new furnishings throughout the hotel!
5.0分
其他
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Surgery stay
Our stay was great. We were there for my mom’s surgery due to cancer and not only was it a cozy place to rest it was in the perfect place and distance from the hospital! Staff was great and quick to assist with anything needed
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酒店回复: Thank you so much for your review! We agree we have a great location close to the University of Iowa Hospitals. We hope to see you again soon!
5.0分
商务出差
Room was awesome, very relaxing after a long day. Thank you for a great experience.
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the guest service and rooms to your liking. Making you happy makes us happy. We look forward to welcoming you back soon.
Very accomodating during a stressful time.... extra courteous staff, willing to do the little things for our immediate needs, would recommend to family and friends.
This property was well placed for the variety of destinations we wanted to visit in and around Iowa City.
The room was clean and comfortable. The property was well maintained and the staff was so very friendly. It made being stranded away from home feel much less stressful.
If I could give this hotel 0 stars it would be too much. I went through ******* to book this room because going directly through the hotel to book was doubled in price for this weekend (football game weekend) and everywhere was booked or astronomically over priced. I booked it based off rating and price. Why people rated this dumpster 5⭐️ is beyond me. When we first checked in the clerk was pleasant. As we were walking to our room I noticed huge dirt/stained/filth spots on the carpets. Once we walked in our room I immediately became sick/enraged/disgusted. From stains and rips on furniture, to broken curtains, broken fixtures, stained lamp shades, stains in shower, etc (see pictures). We immediately called for a manager and the clerk that checked us in showed up (with attitude). We showed her everything and we requested a better room; she stated “I can’t promise you that any other room would be better than this one”! WHAT?? She stated they are going through renovations. If none of your rooms are better than this one then just shut the place down until you can carry the “Hilton” brand as it should be. Hilton/Hampton should be appalled to have this hotel open and charging people with less than sub par rooms. She also stated that we couldn’t get our money back or even a partial refund because we went through a 3rd party. I contacted ******* and they reimbursed us 20%. Still UNACCEPTABLE.
Room was fine but could use an update. Shower head was not great, no USB ports in room, temp control was finicky
We spent 2 nights at the Hampton Inn in Iowa City. Our room was very clean as well as the hotel itself. The staff was wonderful. I would definitely stay there again.
The room was very clean and loved that it
Was close to everything we needed. Free parking was a plus!
The room was clean but the hallway carpet was atrocious and dirty! The staff was friendly and tried to be helpful but couldn’t resolve our problem. The chair in the room needs to go to the dump. The vinyl is peeling and it is stained.
Surgery stay
Our stay was great. We were there for my mom’s surgery due to cancer and not only was it a cozy place to rest it was in the perfect place and distance from the hospital! Staff was great and quick to assist with anything needed
Room was awesome, very relaxing after a long day. Thank you for a great experience.