Asked for an accessible room and got a room where the bed was barely off of the floor. No roll in shower and no solutions.
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酒店回复: Dear Diane,Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We strive to honor room requests whenever possible; however, there are times when we cannot accommodate the requested room due to it being occupied and unavailable. We are grateful for your patience, and we look forward to the opportunity to showcase the enhanced stay we are committed to providing every guest.Seto TjahjonoGeneral Manager
5.0分
情侣出游
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We came for an event and the hotel was located right where we needed to be. Room was clean and the breakfast was very good. Plenty of parking and may great restaurants near by. Would stay again.
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酒店回复: Dear Elizabeth,Thank you for choosing Hampton Inn & Suites Columbia South Fort Meade Area and for this outstanding review! We’re glad our location was convenient for your event and that you found your room clean and breakfast enjoyable. It’s great to hear you appreciated the parking space and nearby restaurants. We look forward to welcoming you back on your next visit!Seto TjahjonoGeneral Manager
3.0分
其他
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Hampton in Columbia Maryland
How do I not get the room I booked and paid for in advance? Supposed to be a king bed but they said it was sold out. Gave us 2 queens.
No plugs by the beds
Low Water pressure in shower
1.0分
其他
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Horrible service.
The front desk receptionist was rude, and unwelcoming. The room I booked was no longer available and the hotel was sold out. After a 15 hour drive and arriving at midnight (which was stated in the initial booking). Very disappointed that a Hilton honors member was treated this way!
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酒店回复: Dear Lisa,Thank you for sharing your feedback about your recent stay. Please accept our sincere apologies for the experience you encountered upon your arrival, especially as a valued Hilton Honors member. We genuinely value your loyalty and sincerely apologize for the inconvenience and frustration this experience may have caused. We regret that the room you reserved was unavailable and that our service at the front desk did not meet expectations. This is not the standard we hold ourselves to. We understand that apologies cannot fully compensate for the inconvenience, but we are truly sorry. Your satisfaction is our ultimate goal, and we hope to have the privilege of surpassing your expectations on your next visit.Seto TjahjonoGeneral Manager
5.0分
商务出差
Very clean, nice hotel. Dining within walking, and a lot with a short drive. Very good breakfast, well stocked. Comfortable. Quite.
性价比不错
酒店地理位置绝佳，房间也非常干净。我唯一的建议是希望他们能配备智能电视。除此之外，我还很喜欢他们提供电动汽车充电服务。
不安全！工作人员根本不在乎您的安全。
行李车快散架了，工作人员虽然友善但感觉鬼鬼祟祟的！
千万别订这家，太不安全了！
还不错，但他们确实需要改进，因为我住了一个星期，期间在房间里看到过几次虫子。
员工很棒，房间也很好。
Asked for an accessible room and got a room where the bed was barely off of the floor. No roll in shower and no solutions.
We came for an event and the hotel was located right where we needed to be. Room was clean and the breakfast was very good. Plenty of parking and may great restaurants near by. Would stay again.
Hampton in Columbia Maryland
How do I not get the room I booked and paid for in advance? Supposed to be a king bed but they said it was sold out. Gave us 2 queens.
No plugs by the beds
Low Water pressure in shower
Horrible service.
The front desk receptionist was rude, and unwelcoming. The room I booked was no longer available and the hotel was sold out. After a 15 hour drive and arriving at midnight (which was stated in the initial booking). Very disappointed that a Hilton honors member was treated this way!
Very clean, nice hotel. Dining within walking, and a lot with a short drive. Very good breakfast, well stocked. Comfortable. Quite.