酒店回复: Dear hjoyu99,Thank you very much for your wonderful review and for choosing to stay in our Superior King Room with City View.We are delighted to know that you enjoyed the beautiful city view, our cleanliness standards, and the warm and polite service provided by our team. Your recognition truly motivates us to continue delivering attentive and professional hospitality.We also appreciate your kind mention of the complimentary airport shuttle service and our restaurant. It is rewarding to hear that you found the breakfast plentiful and chose to dine with us for several evenings. Consistency in quality and value is something we continuously focus on.Regarding the room size, we understand that comfort expectations vary, and your feedback is well noted as we continue to refine our room offerings and guest experience.We sincerely look forward to welcoming you back to HAIAN Beach Hotel & Spa for another enjoyable stay.Kind Regards,HAIAN Beach Hotel & Spa

酒店回复: Dear Tuantuan-s-,Thank you for your outstanding review and for choosing our King Room with Partial Sea View at HAIAN Beach Hotel & Spa.We are delighted to know that you were impressed with our facilities, cleanliness, and beachfront location. Your comment that the hotel feels like a five star standard is truly encouraging. It is also wonderful to hear that services such as luggage assistance and complimentary drink vouchers added value to your stay.We appreciate your honest feedback regarding breakfast. While many guests enjoy the variety offered, we recognize that expectations differ, and we will continue refining both selection and presentation to elevate the morning dining experience.Thank you as well for acknowledging the nearby construction and our front desk team’s proactive communication. Transparency and guest comfort remain priorities for us, and we continue working closely with surrounding projects to minimize any disturbance.Your kind words about our team’s warmth and attentiveness mean a great deal. We sincerely look forward to welcoming you back for another seamless and relaxing stay by the beach.Kind Regards,HAIAN Beach Hotel & Spa

酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and for awarding us a perfect score across all categories.We are truly delighted to know that your experience with us exceeded expectations, especially after a less satisfying stay elsewhere. Delivering consistency, professionalism, and genuine hospitality is a commitment we take seriously, and your recognition of our team’s service, including Chinese speaking support, is greatly appreciated.It is equally rewarding to hear that you enjoyed our culinary offerings. From breakfast to afternoon tea and dinner, our team strives to provide quality, variety, and strong value for money. Knowing that you chose to dine with us twice and found both meals delicious is the highest compliment we could receive.Thank you once again for choosing to stay at HAIAN Beach Hotel & Spa. We sincerely look forward to welcoming you back for another exceptional and memorable experience in the future.Best regards,HAIAN Beach Hotel & Spa

酒店回复: Dear AngelinaHL,Thank you very much for your exceptional review and for awarding us a perfect score across all categories.We are delighted to know that you enjoyed the hotel environment and our prime beachfront location opposite My Khe Beach. Being able to witness the sunrise directly from the room is truly one of the most memorable experiences our guests can enjoy, and we are pleased it added value to your stay.It is equally rewarding to hear that you appreciated the spacious layout of the room, the strong water pressure, and the convenience of nearby supermarkets, cafés, bars, and restaurants. Comfort, practicality, and accessibility are all part of the holistic guest experience we aim to deliver.We are also glad that the airport shuttle service and our diverse breakfast selection met your expectations. Creating seamless arrival experiences and offering a wide variety of high quality breakfast options are areas we continuously focus on enhancing.Your intention to return is the highest compliment we could receive. We truly look forward to welcoming you back for another outstanding stay in the near future.Best regards,HAIAN Beach Hotel & Spa

酒店回复: Dear Valued Guest,Thank you very much for your outstanding review and for rating your stay a perfect 10 across all categories.We are delighted to know that you enjoyed our beachfront location and found our service to be excellent. Being just steps away from My Khe Beach is one of our defining advantages, and we are pleased it contributed positively to your experience.It is also rewarding to hear that you appreciated the complimentary airport shuttle service and found strong value in our restaurant offerings. Knowing that our Cá Gỗ Vietnamese Restaurant attracts guests beyond the hotel reinforces our commitment to quality, consistency, and competitive pricing.Thank you once again for your generous feedback and recommendation. We look forward to welcoming you back for another seamless and memorable stay in the near future.Best regards,HAIAN Beach Hotel & Spa

酒店回复: Dear JasonScofiled,Thank you very much for your outstanding review and for rating your stay a perfect 10 across all categories.We are delighted to know that you enjoyed our prime location next to My Khe Beach. Being just steps away from one of the most beautiful beaches in the region is truly one of our key advantages, and we are pleased it enhanced your experience.It is also wonderful to hear that our team could assist you with arranging motorbike rental. We always aim to provide convenient, seamless support so our guests can explore Da Nang with ease and flexibility. Your compliments regarding the rooftop pool and its panoramic view are equally appreciated. Creating memorable moments above the city skyline is exactly what that space is designed for.Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another exceptional stay in the near future.Best regards,HAIAN Beach Hotel & Spa

酒店回复: Dear TowsunYour review underscores exactly the type of guest experience we aim to deliver. It is gratifying to hear that the service culture, breakfast variety, afternoon tea, and modern design all contributed to a strong overall impression. Proximity to the beach remains one of our key value drivers, and your recommendation reinforces that positioning.We also appreciate your practical note regarding the airport shuttle schedule. While our first daily shuttle operates at 8:30 AM, your suggestion about the convenience of booking a Grab ride is both accurate and helpful for future travelers. Feedback like this supports our ongoing efforts to refine guest touchpoints and anticipate needs more effectively.Thank you for choosing us and for sharing such a balanced, insightful review. We look forward to welcoming you back for another seamless stay.Best regardsHAIAN Beach Hotel & Spa

酒店回复: 尊敬的宾客： 您发自内心的评价让我们深受感动，也很高兴得知您在我们酒店的住宿体验如此梦幻。您的评价正是我们希望每位宾客都能感受到的——舒适、愉悦和珍贵的回忆。很高兴您喜欢我们的鸡尾酒、精美的菜肴、水疗护理以及我们团队的真诚友善。也感谢您分享您精美的美食照片，它们完美地展现了HAIAN的美味和体验。 我们同样感谢您对我们部分菜品的坦诚反馈。像您这样的宾客的见解非常宝贵，因为我们不断改进我们的烹饪产品，不仅要带来精美的摆盘，还要提供与我们优质服务相匹配的丰富而令人满意的口味。 得知您已经计划下个月再次光临，我们感到无比欣慰。我们非常期待您的再次光临，并确保您下次的入住更加难忘。 致以最诚挚的谢意， HAIAN Beach Hotel & Spa

酒店回复: 尊敬的客人： 我们非常荣幸您选择入住海安海滩水疗酒店 (HAIAN Beach Hotel & Spa) 来庆祝您结婚十周年这一特别的里程碑。得知您的入住体验为您的婚礼开启了美好的一天，并让您满意，我们倍感欣慰，从清新舒适的客房氛围，到我们靠近美溪海滩、岘港市中心和机场的优越地理位置，无不体现着您的满意。 我们也很高兴得知您的家人在我们酒店的屋顶无边际泳池度过了难忘的时光，我们的水疗服务也让您在旅途后得以放松身心。我们很高兴得知，我们丰富的早餐，尤其是越南河粉和石锅拌饭，以及新鲜的水果和饮品，为您的日常体验增添了乐趣。我们致力于让每一天都拥有不同的感受，因此，我们很高兴您能欣赏这些贴心的服务。 最重要的是，您对入住体验的赞赏，让我们更加坚定了我们致力于为每位宾客打造温馨难忘的入住体验的决心。感谢您的信任，我们非常荣幸未来能再次欢迎您和您的家人光临海安海滩水疗酒店，共度更多美好时光。 再次向您致以最诚挚的问候和祝贺， 海安海滩水疗酒店