Great location, easy to get to. All staff very friendly. Excellent modern, clean and comfortable rooms. We had a lovely breakfast with lots of choice. Great price for food and a 5 night stay. Definitely recommend, you can't go wrong!

The reception staff especially Raja, went over and above to help me in a time of distress. The eating area is a very nice place and breakfast is terrific value. The hotel is well placed for buses, shops and reataurants. Although on a busy traffic highway, there is no outside noise at all.

From the moment of arrival, Sarah (supervisor) and her team provided me two nights of exquisite experience. Jiving spoken to security (Taha), Chi and Abdul (night shift) and experiencing the rooms so clean it is clearly a team effort (which Sarah always shares). However this doesn't happen by chance, but strong leadership combined with support. I will move on however after the lovingly creates breakfast I am ready for the day ahead. Thank you. Merry xmas. Prosperous Happy, Healthy 2026

I initially booked the stay for the wrong date, which I acknowledge was my mistake. When I arrived at the hotel and explained the situation, your receptionist advised me to rebook online while standing at reception. Though the staff appeared to try to best unhelpful as possible! While attempting to review and amend the booking online, I was unable to find Newcastle Under Lyme Central listed. When entering “Newcastle” on the amend booking page, only options such as Newcastle Central, Newcastle Quayside, etc were displayed, with Newcastle Under Lyme Central missing entirely. In these circumstances, it is entirely reasonable for a customer to assume that Newcastle Central is the correct and only relevant option, particularly when rebooking under time pressure and following instructions from hotel staff. I later discovered that Newcastle Under Lyme Central does appear on the new booking page, but not on the amend booking page. This inconsistency between the two parts of the website directly contributed to the confusion and suggests a flaw in the booking and amendment process rather than simple user error. When I returned to reception to explain this, I was reassured that it would be fine and was advised to contact the customer service team to have the hotel amended. I was given the relevant phone number by the receptionist. Unfortunately, when I called, I was spoken to very rudely by a member of the booking team and was simply told that nothing could be done. As a result, I was left £90 out of pocket with no hotel room, which was extremely frustrating. As someone who travels regularly, this is not the sort of mistake I would ordinarily make. The fact that this occurred twice under these circumstances only reinforces that the booking process is unclear and misleading. Furthermore that I wasn’t the only person in reception having issues with their room/ booking at the time leads me to believe there are bigger issues at the heart of the hotel. Costing me a total of £150 for a single night stay in a budget hotel is appalling and I shall endeavour not to stay at a Travelodge again!

Newcastle under Lyme was fantastic, great staff I stay here regularly due to work, Blake in the kitchen is fabulous and does a fantastic pizza, sammie on reception is always welcoming and goes above and beyond give that girl a pay rise!

Great location with lots of amenities close by. Stayed on 4th was lovely and quiet and temp just right. Wonderful greeting by Sammie when I arrived and had a technical issue that was rectified just as professionally by Ethan. Both a credit to the hotel and to Travelodge. Will definitely stay here again and would recommend too

Would you pay £9.00 for a Travelodge teabag? I booked a 2-night stay, at ‘Newcastle-under-Lyme Travelodge’. As with other hotels, Travelodge provide, in-room, tea/coffee making facilities. The first morning, I fancied a first cup of tea (usually, ‘Earl Grey’) in my room. There were no Earl Grey teabags. No problem… I’ll ask at reception. ‘I’m sorry, sir, we only give Earl Grey, with breakfast,’ said Sarah, the receptionist. ‘But, I don’t want breakfast - I just need one, Earl Grey teabag,’ I said. ‘No, sorry, we can’t do that,’ said Sarah. ‘I’ve paid £154 to stay here… yet you can’t give me a 10p teabag?’ I said. ‘No sir… we’re not allowed to,’ said Sarah. I returned to the Travelodge that evening, and told my story to the evening receptionist. ‘Here you are, sir,’ she said… and gave me three Earl Grey teabags. No fuss, no silliness. This isn’t about a teabag - it’s about poor management, lack of common sense and not putting the customer first. I don’t blame, ‘computer says’, Sarah. It’s the poor training Sarah received from Travelodge, that’s to blame for my very disappointing, ‘stay-experience’. A ‘1-star’ review. They don’t deserve more.

During a mere 2 night stay here, the key card system went down and overall they were fairly inconsistent and required a couple of goes to open doors. I stayed at Talke Travelodge and they had a FOB and key which was great and far better overall over there. Then I went to reception to get it fixed and there was nobody there and a sign with a phone number that I had to ring 3 times before getting an answer! I heard the ringer in the backroom so nobody was anywhere to be seen, surely someone should always be on duty? Then my key card was reluctantly fixed and no apology received, but my room was fine and it did the job.