Good that they are making upgrades. But not so good for us. But it will benefit the motel once they have the upgrades finished. Sincerely
酒店回复: We appreciate your feedback and we hope to welcome you back soon
2.0分
商务出差
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It is not handicap accessible. No elevator to get to the offered Continental breakfast that is on the second floor. The deadbolt knob on room 118 door was missing. The West outside entrance did not latch, so no security. No phone in the room. After three days, requested clean towels for the room, which was written down on a clipboard, never happened. General maintenance appeared to be extremely shoddy. I would recommend for anyone to stay here.
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酒店回复: Thank you for sharing your experience with us. We’re very sorry to hear about the issues you encountered during your stay, and we truly appreciate you bringing them to our attention.Accessibility is incredibly important, and we regret that our current setup did not meet your needs — especially regarding the lack of an elevator to access the breakfast area. We also apologize for the maintenance and security concerns you mentioned, including the deadbolt, exterior entrance, and the missing phone in the room. These are serious matters that we are now addressing with urgency.It’s also unacceptable that your request for fresh towels was not fulfilled, and we apologize for this lack of follow-through on our part. Our goal is always to provide a comfortable and safe experience for all guests, and we clearly fell short during your visit.We are actively reviewing these concerns with our team to ensure improvements are made. If you would consider giving us another opportunity in the future, we’d be grateful to provide you with a better experience.
1.0分
其他
Very Dirty and run down, took 3 attempts for them to give me keys to an unoccupied and/or clean room.
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酒店回复: We're very sorry to hear about your recent experience. What you described is not the standard we strive for, and we sincerely apologize for the inconvenience you faced during check-in. One of our team members who assisted you is new and still in training, and we regret that this contributed to the confusion and delay in getting you into a clean, unoccupied room.Your feedback is extremely valuable and has been shared with our team to ensure we improve moving forward. We truly appreciate your patience and hope you’ll consider giving us another chance to provide a much better stay in the future.
1.0分
其他
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The room did not look anything like the photo. The floors looked like they had water damage at some time. The sofa was covered with some type of covering. I use a walker and it would not fit through the bathroom door. The door was labeled as non-smoking and yet there was a cagarette butt on the bedroom floor. No extra pillow or any blankets at all. We had to call the front desk to get help with the TV-the remote had been taken. Front walkway was chipped and broken. Breakfast would have been on the second floor so I would not have been able to get there. The building we were in looked like the older version with two newer buildings up front.
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the challenges you experienced during your stay, and we sincerely apologize for not meeting your expectations.We take concerns like yours seriously, especially when they involve accessibility and cleanliness. Your comments regarding the condition of the room, the absence of extra amenities, and the inaccessibility of our breakfast area have been shared with our management and maintenance teams for review and action. We are also investigating the issue with the remote and the cigarette butt you mentioned, as this is not in line with our standards.We understand how important comfort and accessibility are, especially for guests using mobility aids, and we regret that your experience fell short in this area. Please know we are currently working on property updates and improvements, and your feedback helps guide those efforts.If you're open to it, we’d appreciate the opportunity to speak with you directly to make things right. Please feel free to reach out to us.Thank you again for your feedback, and we hope you’ll give us another chance in the future.
食物很好，员工也非常乐于助人，超出了我们的预期。
性价比高。前台女士很可爱，房间也很干净。就是有点吵，因为靠近高速公路。
还可以吧。
我从来不写点评，这次破例了……
真不敢相信“温德姆/Travelodge”居然把公司名字写在这栋楼上！
马桶冲水不畅，淋浴喷头不喷，没有毛巾/无法要求毛巾，床单全是污渍，清洁工没有吸尘地板
流浪汉在厨房干活？？？
施工中
这就像一部名为“美国最差酒店！”的旅游纪录片！
我以后绝对不会再住温德姆/Travelodge酒店了！
很棒的员工
无需电话或电脑
工作人员非常乐于助人。
Soft bed. Clean. Staff deserves praise.
Good that they are making upgrades. But not so good for us. But it will benefit the motel once they have the upgrades finished. Sincerely
It is not handicap accessible. No elevator to get to the offered Continental breakfast that is on the second floor. The deadbolt knob on room 118 door was missing. The West outside entrance did not latch, so no security. No phone in the room. After three days, requested clean towels for the room, which was written down on a clipboard, never happened. General maintenance appeared to be extremely shoddy. I would recommend for anyone to stay here.
Very Dirty and run down, took 3 attempts for them to give me keys to an unoccupied and/or clean room.
The room did not look anything like the photo. The floors looked like they had water damage at some time. The sofa was covered with some type of covering. I use a walker and it would not fit through the bathroom door. The door was labeled as non-smoking and yet there was a cagarette butt on the bedroom floor. No extra pillow or any blankets at all. We had to call the front desk to get help with the TV-the remote had been taken. Front walkway was chipped and broken. Breakfast would have been on the second floor so I would not have been able to get there. The building we were in looked like the older version with two newer buildings up front.