酒店回复: Dear G. Salerno,Thank you for your feedback. We are glad your stay was satisfactory for the night, though we understand the property could benefit from updates. Your comments are appreciated and will be considered as we work to improve the guest experience. We hope to welcome you again.Sincerely,Hotel Manager
5.0分
其他
原文
翻译提供方：Google
房间干净又安静。
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We’re delighted that you enjoyed the cleanliness of your room and the peaceful atmosphere of our hotel. We truly appreciate your kind words and look forward to welcoming you again soon.Sincerely,Hotel Manager
5.0分
情侣出游
原文
翻译提供方：Google
服務。早餐和工作人员
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酒店回复: Dear Guest,Thank you for your wonderful review. We are glad you enjoyed the service, breakfast, and our staff. We look forward to your next visit!Sincerely, Hotel Manager
3.0分
朋友出游
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I have spent several stays at this location. This one was by far the worst. There were black marks which appeared like mold over one of the beds. The cleaning crew tried to enter the room at 9am. There were remnants of hair that didn’t belong to us on the bathroom floor and what looked like tomatoe seeds along the door seal. Debris on the carpet. Very disappointed. We often stay here as it’s close to our friends
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酒店回复: Dear Guest,Thank you for your loyalty and for sharing your experience. We sincerely apologize that your recent stay did not meet the standards you have come to expect. Your feedback regarding cleanliness and housekeeping will be addressed immediately to ensure a more comfortable and pleasant experience for your future visits.Sincerely,Hotel Manager
4.0分
朋友出游
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Nice staff clean room, felt safe for two women in our twenties. Safety and cleanliness are our top priorities. The location is ideal for travel into Springfield, no creeps and weird people, safely lit parking lot for returning from evening activities.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you felt safe, found your room clean, and appreciated our staff. It is wonderful to hear our location and well-lit parking contributed to a comfortable stay. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Manager
1.0分
商务出差
Incredibly rude and unprofessional front desk staff. While I have stayed here several times, I never will again.
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酒店回复: DEAR SCOTTI DO APOLOGIZE FOR ANY PROBLEMS THAT OCCURRED DURING MY ABSCENCE AT THE HOTEL. PLEASE FEEL FREE TO CONTACT ME TO DISCUSS THE SITUATION. YOU ARE A VALUED GUEST AND WE WOULD HOPE TO SEE YOU AS OUR GUEST
5.0分
家庭亲子
The room was updated and clean. The staff were friendly, the breakfast had protein healthy options and the parking was easy and safe. *****
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted you enjoyed the updated and clean room, friendly staff, and breakfast options. Your kind words about our parking and overall experience mean a lot. We look forward to welcoming you again soon.Sincerely,Hotel Manager
5.0分
其他
Staff was very friendly. Everything was clean and well kept. Small hotel but very cozy and quiet.
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酒店回复: Dear Guest,Thank you for your wonderful review and perfect rating. We are delighted to hear you enjoyed our friendly staff, clean surroundings, and cozy atmosphere. It is rewarding to know our efforts made your stay relaxing and pleasant. We look forward to welcoming you again soon.Sincerely,Hotel Manager
2.0分
其他
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We did not have any hot water, drip in bath tub and fridge kept us up all night, room smelled of stron cleaning solution, towels displayed had stains, water leaked under sink, filled coffee brewer to "Max" line mark, and when I brewed coffee, it overflowed - either cup provided is not big enought or MAX line is too much - I prepaid for two nights but left after one night as we were not going to spend another night in that room. Would like to be compensated for the 2nd night
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you took the time to let us know about your experience. We sincerely apologize for the maintenance and cleanliness issues you encountered. Your concerns have been shared with our team for immediate correction.Sincerely,Hotel Manager
陪孩子参加学校活动，连住了2晚，酒店位置比较理想，房间空间还可以，内部设施比较一般，但能满足基本需求
酒店需要翻新。住一晚还过得去。
房间干净又安静。
服務。早餐和工作人员
I have spent several stays at this location. This one was by far the worst. There were black marks which appeared like mold over one of the beds. The cleaning crew tried to enter the room at 9am. There were remnants of hair that didn’t belong to us on the bathroom floor and what looked like tomatoe seeds along the door seal. Debris on the carpet. Very disappointed. We often stay here as it’s close to our friends
Nice staff clean room, felt safe for two women in our twenties. Safety and cleanliness are our top priorities. The location is ideal for travel into Springfield, no creeps and weird people, safely lit parking lot for returning from evening activities.
Incredibly rude and unprofessional front desk staff. While I have stayed here several times, I never will again.
The room was updated and clean. The staff were friendly, the breakfast had protein healthy options and the parking was easy and safe. *****
Staff was very friendly. Everything was clean and well kept. Small hotel but very cozy and quiet.
We did not have any hot water, drip in bath tub and fridge kept us up all night, room smelled of stron cleaning solution, towels displayed had stains, water leaked under sink, filled coffee brewer to "Max" line mark, and when I brewed coffee, it overflowed - either cup provided is not big enought or MAX line is too much - I prepaid for two nights but left after one night as we were not going to spend another night in that room. Would like to be compensated for the 2nd night