The staff was kind and courteous. There was vlood on the pillow case.it was dry but that was kind of gross. And the there were handprints on the walls.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Biloxi - Ocean Springs. We appreciate your kind words regarding our staff's courtesy. However, we sincerely apologize for the stained linens as well as the overall cleanliness not meeting your expectations.We appreciate you bringing this to our attention so we can make the necessary improvements. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
其他
No breakfast nor did they have coffee available in the lobby. There was no coffee maker available in that room neither.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Biloxi - Ocean Springs. I am very sorry to hear about the lack of breakfast and coffee availability during your stay. We aim to provide a comfortable and convenient experience, and we regret falling short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
1.0分
其他
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The room was absolutely filthy. You couldn't walk on the floor without your feet getting filthy. We had no towels or washcloths. I asked the front desk for some, and they gave me one. The mini fridge had moldy food in it and exploded soda.
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酒店回复: Dear Valued Guests,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Biloxi - Ocean Springs. I am so sorry to hear about the unacceptable condition of your room. Cleanliness is a top priority, and I am very disappointed to learn that we failed to meet your expectations. I also apologize for the issues with the towels and the mini fridge.We want every guest to have a comfortable and enjoyable experience, and it sounds like we fell short. I appreciate you bringing these matters to our attention so we can improve. Your comments were reviewed by the staff and we will take measures to make sure your experience is not repeated.Your feedback is important to Red Roof and we will work diligently to improve our services and provide a better experience for our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ArciRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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The first room we was offered was not ready. They put us in another room which was discussing. The chair must have had an animal on it all scraped up and dirty. The sheets was like sand paper. Bed in a medal frame and made noise at every move. Mattress thin and uncomfortable. No hair dryer nor tissue. Had to ask for towels as no one replaced it in our second night there. Even though it says no smoking we smelled smoke as cigarette. The hall floor was not vacuumed.,I could go on and on but bottom line it was a disaster that I booked at this place and very much overpriced. Never staying at a Red Roof again. Thankfully I did find a room at another hotel which is in excellent condition and the staff so accommodating and kind.. I hope no family nor friend or living human would have the experience we had at this Red Roof Inn
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Biloxi - Ocean Springs. I am very sorry to hear about the numerous issues you experienced during your stay at our location, including the state of the bedding and the amenities you mentioned. Please accept our apologies for your experience.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for letting us know how you feel. We’re disappointed to hear that you don’t plan to visit us again, but we’re committed to improving based on your feedback. If you ever reconsider, please know we would be grateful for the chance to provide you with a better experience.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
Nothing was up to date in my room and there was 3 pieces of curly hair under pillow
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Biloxi - Ocean Springs. We regret to hear that the state of the room and the situation you may have observed under the pillow fell short of your expectations. We are deeply disheartened to read your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
其他
Water leaking from window air conditioner and running under the bed. Luky to have fallen on the bed.
2.0分
其他
Air conditioner leaked all over the floor had to leave a towel down but there were no towels except hand towels in room.
Couch looked dirty
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酒店回复: Dear Recent Visitor,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Biloxi - Ocean Springs. I am very sorry to hear about the issues you experienced during your stay. You indicated that you were displeased with the state of the air conditioning and towels you reported. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
非常满意
卫生：可以
环境：可以
服务： OK
地方不错，干净整洁。
The staff was kind and courteous. There was vlood on the pillow case.it was dry but that was kind of gross. And the there were handprints on the walls.
No breakfast nor did they have coffee available in the lobby. There was no coffee maker available in that room neither.
The room was absolutely filthy. You couldn't walk on the floor without your feet getting filthy. We had no towels or washcloths. I asked the front desk for some, and they gave me one. The mini fridge had moldy food in it and exploded soda.
The first room we was offered was not ready. They put us in another room which was discussing. The chair must have had an animal on it all scraped up and dirty. The sheets was like sand paper. Bed in a medal frame and made noise at every move. Mattress thin and uncomfortable. No hair dryer nor tissue. Had to ask for towels as no one replaced it in our second night there. Even though it says no smoking we smelled smoke as cigarette. The hall floor was not vacuumed.,I could go on and on but bottom line it was a disaster that I booked at this place and very much overpriced. Never staying at a Red Roof again. Thankfully I did find a room at another hotel which is in excellent condition and the staff so accommodating and kind.. I hope no family nor friend or living human would have the experience we had at this Red Roof Inn
Nothing was up to date in my room and there was 3 pieces of curly hair under pillow
Water leaking from window air conditioner and running under the bed. Luky to have fallen on the bed.
Air conditioner leaked all over the floor had to leave a towel down but there were no towels except hand towels in room.
Couch looked dirty