Good stay for the price. Breakfast consisted of waffles and frozen jimmy dean sausage biscuits. No cereal no fruit. Nothing.
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酒店回复: Hello Haley,Thank you for your feedback regarding our breakfast options. We appreciate your observations and will certainly take them into account as we continually assess our offerings to enhance our guests' experience. We're glad to hear you found your stay satisfactory overall. Your insights help us understand what our guests value most.
2.0分
其他
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The toilet didn't flush, we had to take the lid off and reach down in the tank and lift up the stopper to flush. The toilet tissue holder was almost hanging off the wall. The air conditioner temp was not stable. Had to readjust it several times during the night which kept us up. At 74 deg it was too cold and had to turn off to warm up.
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酒店回复: Hello Inge,Thank you for sharing your feedback about your recent stay. We appreciate your observations regarding the toilet, tissue holder, and air conditioning. Your comments are valuable and will be addressed with our maintenance team for further review. We strive to provide a comfortable experience for all our guests, and your input helps us improve. We hope to have the opportunity to welcome you back in the future for an enhanced experience.
2.0分
商务出差
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The ancient AC unit was so noisy it kept me awake all night. The room had been remodeled but they didn’t repair the damaged walls. The pocket door didn’t sit square in the opening and the hardware in the outside was new but on the inside was an old cabinet knob. The lighting was terrible
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酒店回复: Hello barbara,Thank you for sharing your feedback regarding your recent stay. We appreciate your insights about the AC unit and the room's condition. Your comments about the pocket door and lighting have been noted for our ongoing assessment of the guest experience. We encourage you to reach out to our management team directly with any specific concerns you encountered, as they value guest feedback for future improvements. We hope you consider staying with us again.
5.0分
商务出差
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Very good on all counts. The staff was wonderful. My key card stopped working and they asked a few questions and got everything straightened out quickly and got me back in. The only strange thing other than key card malfunction was the TV turned on about every 2-3 hours through the night, I think from the remotes in other rooms being used and the sensor picking up through the walls, but other than that everything was good
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酒店回复: Hello carson,Thank you for sharing your experience. It's great to hear that our staff was able to assist you promptly with your key card issue. We appreciate your understanding regarding the TV situation and will certainly take note of your feedback for future improvements. We're glad you enjoyed your stay overall and hope to welcome you back again soon for an even better experience.
1.0分
其他
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I'm still waiting for them to give me my deposit back plus the first room we was in didn't have hot water and the air conditioner leaked evey were so we changed rooms and had to listen to the couple above us fighting all night long and when we said something about it too the front desk all they said was sorry want stay again if I can help it
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酒店回复: Dear Guest,Thank you for sharing your experience. We understand that your stay was not as expected and that you faced several discomforts. Our team aims to provide the best service possible, and your feedback is important for us to improve. We hope you'll give us another chance in the future to provide you with a more enjoyable experience. Should you have further inquiries, please reach out to our management team for assistance.
1.0分
家庭亲子
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We had to switch room due to the bathroom not being cleaned and bugs on the room. The second room had no working lights and bugs. The front desk worker told me “it’s summer, there is a lot of f-ing bugs here” I told him I want a refund so my family and I could go to a cleaner hotel.
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酒店回复: Hello MELISSA,Thank you for sharing your feedback. We are sorry to hear about the cleanliness issues you encountered during your stay. Your comments regarding the staff's response have been noted, and we strive to uphold a more professional standard of service. We encourage you to reach out to management directly to discuss your experience further, as they are best positioned to address your concerns. Your feedback is valuable as we work to enhance our guest experiences.
1.0分
其他
$500 for a dirty place not stocked with enough towels for registered guest and I had to retrieve my own towels daily.
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酒店回复: Hello Hailey, Thank you for your feedback regarding your recent stay. We understand that cleanliness and adequate supplies are important for a comfortable experience. Your comments will be shared with the appropriate team to ensure we continuously strive to enhance our services in the future. We appreciate you bringing this to our attention and wish you the best in your future travels.
3.0分
其他
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The attendant was nice when we arrived, we had a late check in (Closer to midnight). The room wasn’t very clean, the bed sounded like it was going to fall apart every time you rolled over and the floor was so uneven I would lose my balance. The floor looked like it hadn’t been swept but it was under whatever sealant was on the floor. The remote didn’t work but the attendant fixed it for us. The shower took all day to drain.
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酒店回复: Hello Porschia,Thank you for sharing your experience. We appreciate your feedback about the cleanliness and maintenance of your room, as well as the prompt assistance from our attendant regarding the remote. Your comments will be passed on to the relevant team to ensure we continuously improve our guest experience. We hope you consider staying with us again in the future for a more enjoyable visit.
5.0分
其他
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Clean, good location right off interstate. Only needed room to sleep and shower for one night for me and my daughter during a softball tournament. Only issues were the door handle on bathroom was messed up, and it was hard to keep door shut. Also the main door to room, the latch didn’t work right and I had to lift up on door to get it to shut over the little thing. Normal lock worked fine. I wasn’t a fan of the windows they seemed like they might be easy to open from the outside. Not many options for their breakfast either. Otherwise it was a nice pleasant stay, I would stay there again if I needed to.
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酒店回复: Hello Brittany, Thank you for sharing your feedback. We're glad to hear you found the location convenient and enjoyed your overall stay with us. Your comments regarding the bathroom door handle and room door latch have been noted for future maintenance consideration. We continually strive to improve our services and amenities, including our breakfast options. We appreciate your input and look forward to welcoming you and your daughter back on your next visit for the tournament.
1.0分
情侣出游
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First moment we walked into our room, you could instantly smell that nothing was clean and it smelt of an ash tray. Room was filthy, and not exaggerating that there suspicious rust colored stains on floor. We were in the room for about a minute before we exited our room and booked another hotel across the room. When telling the staff about conditions of the room, he didn’t seem too surprised.
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酒店回复: Hello Ross, Thank you for sharing your feedback regarding your recent stay. We strive to provide a clean and welcoming environment for all our guests, and we regret that your experience did not meet those expectations. Your comments will certainly be shared with the appropriate team to ensure we continually work towards improvement. We value your opinion and appreciate you bringing this to our attention as it helps us enhance our services for future guests.
Good stay for the price. Breakfast consisted of waffles and frozen jimmy dean sausage biscuits. No cereal no fruit. Nothing.
The toilet didn't flush, we had to take the lid off and reach down in the tank and lift up the stopper to flush. The toilet tissue holder was almost hanging off the wall. The air conditioner temp was not stable. Had to readjust it several times during the night which kept us up. At 74 deg it was too cold and had to turn off to warm up.
The ancient AC unit was so noisy it kept me awake all night. The room had been remodeled but they didn’t repair the damaged walls. The pocket door didn’t sit square in the opening and the hardware in the outside was new but on the inside was an old cabinet knob. The lighting was terrible
Very good on all counts. The staff was wonderful. My key card stopped working and they asked a few questions and got everything straightened out quickly and got me back in. The only strange thing other than key card malfunction was the TV turned on about every 2-3 hours through the night, I think from the remotes in other rooms being used and the sensor picking up through the walls, but other than that everything was good
I'm still waiting for them to give me my deposit back plus the first room we was in didn't have hot water and the air conditioner leaked evey were so we changed rooms and had to listen to the couple above us fighting all night long and when we said something about it too the front desk all they said was sorry want stay again if I can help it
We had to switch room due to the bathroom not being cleaned and bugs on the room. The second room had no working lights and bugs. The front desk worker told me “it’s summer, there is a lot of f-ing bugs here” I told him I want a refund so my family and I could go to a cleaner hotel.
$500 for a dirty place not stocked with enough towels for registered guest and I had to retrieve my own towels daily.
The attendant was nice when we arrived, we had a late check in (Closer to midnight). The room wasn’t very clean, the bed sounded like it was going to fall apart every time you rolled over and the floor was so uneven I would lose my balance. The floor looked like it hadn’t been swept but it was under whatever sealant was on the floor. The remote didn’t work but the attendant fixed it for us. The shower took all day to drain.
Clean, good location right off interstate. Only needed room to sleep and shower for one night for me and my daughter during a softball tournament. Only issues were the door handle on bathroom was messed up, and it was hard to keep door shut. Also the main door to room, the latch didn’t work right and I had to lift up on door to get it to shut over the little thing. Normal lock worked fine. I wasn’t a fan of the windows they seemed like they might be easy to open from the outside. Not many options for their breakfast either. Otherwise it was a nice pleasant stay, I would stay there again if I needed to.
First moment we walked into our room, you could instantly smell that nothing was clean and it smelt of an ash tray. Room was filthy, and not exaggerating that there suspicious rust colored stains on floor. We were in the room for about a minute before we exited our room and booked another hotel across the room. When telling the staff about conditions of the room, he didn’t seem too surprised.