They gave me the wrong room when I booked for a king but adjusted that. Then there was no hot water. Lukewarm at best.
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酒店回复: Thank you for your honest feedback. I’m truly sorry to hear about the mix-up with your room and the issue with the hot water — that’s not the experience we aim to provide. I’m glad our team was able to correct the room assignment, but I completely understand how the lack of hot water would be frustrating. We’re actively looking into what went wrong so we can prevent this from happening again. Your comments help us improve, and we hope to have the opportunity to welcome you back for a much better stay.
5.0分
其他
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Actually, we (2 other couples besides us) got a call a few days before and were told that they were CLOSING during our stay! However, they upgraded our accommodations to the Hampton Inn South. Which is a nicer hotel right next door. The downside was we didn’t get a king bed, instead we were given 2 queen beds, not a big deal unless you are a larger person (my wife and I are both small). Our group likes Calypso’s Grill which is connected to the Surfbreak…hence our original choice. But I think the Hampton Inn will have new customers.
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酒店回复: Thank you for your wonderful review . We hope to see you again soon .
4.0分
其他
Everything from the room to the staff was great. Always such great customer service when we visit.
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酒店回复: Thank you for your wonderful review we are happy you enjoyed the customer service and we hope to see you again soon
5.0分
其他
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The service was awesome. The room was clean and magnificent. They had my mini birthday trip ...a one to remember. I definitely recommend and will come back soon.
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酒店回复: Thank you for your perfect review we are glad you loved it here and enjoyed your birthday with us and we hope to see you again soon !
4.0分
其他
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Beautiful views, close to everything. Dismal parking. Needed to walk block and a half. Room needed a few repairs, (bathroom), cabinet. Tv was wonky to start. Spinning wheel of death for a long time., but it worked. Help very pleasant and helpful.
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酒店回复: Thank you for your 8 out of 10 review . We apologize about the inconvenience of parking and the Tv we are addressing all these issues and we hope to see you again soon
4.0分
其他
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Bathroom very well maintained, good thing. Room comfortable, pleasant smelling, safe available, nice balcony views. Staff extremely friendly and helpful. Great location. Not enough handicap parking by building. Only about ten total spots by hotel. Remote parking not far but lot a little dark. AC was loud but staff said about to make some repairs in off-season.
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酒店回复: Dear Guest, Thank you for taking a moment to share your impressions of your stay. It’s a pleasure to know you appreciated the comfort and cleanliness of our accommodations and that our service stood out for you. Your thoughtful feedback regarding accessibility and room amenities is truly valued, as it helps guide our continued efforts for improvements. We look forward to welcoming you back for an even more enjoyable and seamless experience on your next visit.Thomas GigioliGeneral Manager
4.0分
情侣出游
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Awesome view from balcony. Staff very nice. Pretty fast elevators. Unfortunately no parking on site, had to park 1 block away. Easy loading and unloading. Clean room.
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酒店回复: Thank you for your feedback! We're thrilled to hear you enjoyed the awesome balcony views, friendly staff, and smooth elevator service. We're also glad the room met your expectations and that loading and unloading were easy.We understand parking off-site can be inconvenient, and we appreciate your patience. Your rating means a lot to us, and we're always working to improve every aspect of our guests' experience.We hope to welcome you back soon!
5.0分
其他
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I came to this location for peace, quiet, and to not be disturbed and that what I got. Beautiful ocean Front view, the balcony was relaxing, and my view of the sunset was beautiful.
Matt thank you so much for making sure I got a parking spot in front of the hotel on my last night. I had a very early flight the next morning and was concerned about being a female walking alone to the designated hotel parking lot at 4:45am. Matt you are the best!
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酒店回复: Dear Guest,Thank you for choosing Surfbreak Oceanfront Hotel, Ascend Hotel Collection and for this outstanding review! We’re delighted to know your stay was peaceful and that you enjoyed the beautiful oceanfront view and relaxing balcony. It’s heartwarming to hear that Matt went above and beyond to ensure you felt comfortable and safe, especially before your early flight. Your kind words will be shared with him. We truly appreciate your thoughtful feedback and hope to welcome you back for another memorable stay soon.Thomas GigioliGeneral Manager
5.0分
其他
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This is property has a great hotel staff...we interacted with both Matthew and Thomas and both were very accomodating. We got the room off season for just over $100 and had an amazing oceanview room. Yes, it is a bit dated but the room was clean, had a fridge and everything worked fine.
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酒店回复: Thank you so much for the glowing review! We're thrilled to hear you had such a great experience and that Matthew and Thomas made your stay memorable — we'll be sure to pass along your kind words to them. We're glad you enjoyed the oceanview and found everything clean and comfortable, even during the off-season. We know the property has a bit of character, and it's wonderful to hear that it didn’t take away from your stay. Hope to welcome you back again soon!
5.0分
其他
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Clean room , staff was super friendly, hotel was up to date . Parking was accessible. Plenty of places to choose from when it comes to food . I will be back again my family loved it
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酒店回复: Dear Guest, We’re thrilled to know you and your family had such an enjoyable stay and that our team helped make your visit a pleasant one. It’s great that our convenient parking and nearby dining options added to your experience. We truly appreciate your kind words and look forward to welcoming you back to Surfbreak Oceanfront Hotel, Ascend Hotel Collection, for another relaxing and memorable experience soon.Thomas GigioliGeneral Manager
They gave me the wrong room when I booked for a king but adjusted that. Then there was no hot water. Lukewarm at best.
Actually, we (2 other couples besides us) got a call a few days before and were told that they were CLOSING during our stay! However, they upgraded our accommodations to the Hampton Inn South. Which is a nicer hotel right next door. The downside was we didn’t get a king bed, instead we were given 2 queen beds, not a big deal unless you are a larger person (my wife and I are both small). Our group likes Calypso’s Grill which is connected to the Surfbreak…hence our original choice. But I think the Hampton Inn will have new customers.
Everything from the room to the staff was great. Always such great customer service when we visit.
The service was awesome. The room was clean and magnificent. They had my mini birthday trip ...a one to remember. I definitely recommend and will come back soon.
Beautiful views, close to everything. Dismal parking. Needed to walk block and a half. Room needed a few repairs, (bathroom), cabinet. Tv was wonky to start. Spinning wheel of death for a long time., but it worked. Help very pleasant and helpful.
Bathroom very well maintained, good thing. Room comfortable, pleasant smelling, safe available, nice balcony views. Staff extremely friendly and helpful. Great location. Not enough handicap parking by building. Only about ten total spots by hotel. Remote parking not far but lot a little dark. AC was loud but staff said about to make some repairs in off-season.
Awesome view from balcony. Staff very nice. Pretty fast elevators. Unfortunately no parking on site, had to park 1 block away. Easy loading and unloading. Clean room.
I came to this location for peace, quiet, and to not be disturbed and that what I got. Beautiful ocean Front view, the balcony was relaxing, and my view of the sunset was beautiful.
Matt thank you so much for making sure I got a parking spot in front of the hotel on my last night. I had a very early flight the next morning and was concerned about being a female walking alone to the designated hotel parking lot at 4:45am. Matt you are the best!
This is property has a great hotel staff...we interacted with both Matthew and Thomas and both were very accomodating. We got the room off season for just over $100 and had an amazing oceanview room. Yes, it is a bit dated but the room was clean, had a fridge and everything worked fine.
Clean room , staff was super friendly, hotel was up to date . Parking was accessible. Plenty of places to choose from when it comes to food . I will be back again my family loved it