酒店回复: Hello Joelma, Agradecemos seu feedback detalhado sobre sua estadia. É ótimo saber que você apreciou a tranquilidade e o conforto dos quartos. Quanto ao serviço de quarto, opções de café da manhã e a piscina fora de funcionamento, lamentamos que esses aspectos não tenham atendido suas expectativas. Seu relato é valioso e será compartilhado com a equipe para consideração em futuras melhorias. Esperamos que sua próxima experiência conosco seja ainda melhor.
1.0分
其他
原文
翻译提供方：Google
20年来住过酒店，这是我经历过的最差的服务
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酒店回复: Hello Rene,Lamentamos que su experiencia no haya estado a la altura de sus expectativas. Su opinión es importante para nosotros, y la compartiremos con el equipo para que puedan evaluar áreas de mejora. Agradecemos su tiempo y su preferencia en los últimos años; esperamos que pueda tener una mejor experiencia en futuras visitas.
2.0分
商务出差
原文
翻译提供方：Google
付款时出现很多问题
我必须比预订多付 310 美元，而且还得打电话很长时间才能拿到钱
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酒店回复: Hello Maik,Wir bedauern, von Ihrer Erfahrung mit der Bezahlung zu hÂren. Wir empfehlen, sich direkt an das Management zu wenden, um diese Angelegenheit zu klñren. Vielen Dank fr Ihr Feedback, wir schñtzen es sehr.
5.0分
家庭亲子
原文
翻译提供方：Google
好好休息，继续旅行。
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酒店回复: Hello Maricela,We're glad to hear you found our hotel to be a good place to rest during your travels. If you have any other feedback or suggestions, feel free to share them with us. Safe travels onward!
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hello Orlando,Thank you for sharing your feedback. We value your insights as they help us understand our guests' experiences. We encourage you to reach out to management directly to discuss your concerns further. We hope to provide you with a better experience in the future.
1.0分
商务出差
When I first get I had to wait like an hour to get checked in the Customer service was awful, the room and the water were smelling really bad.
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酒店回复: Hello Edith,Thank you for sharing your experience. We're sorry to hear that your check-in process did not meet your expectations and that you encountered issues with your room. This feedback is valuable and will be noted as we continually strive to improve our services. We appreciate your input and hope that your future travels will go more smoothly.
5.0分
其他
Got to my room had a little problem with the refrigerator not working they came right up with a new refrigerator and replaced it.
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酒店回复: Hello Kelly,Thank you for sharing your experience with us. We're glad to hear that our team was able to respond promptly to address the issue with your refrigerator. It's important to us that our guests receive the best service possible during their stay. We appreciate your understanding and hope you enjoyed the rest of your time at the hotel. Your feedback helps us to continually improve our services.
5.0分
家庭亲子
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Coffee maker didn't work and the internet access?? The Wi-Fi would disconnect multiple times and each time I'd have to restart my computer just to reconnect to the internet again. Also, I'm already a Choice member, but on the sign up page for "free" unlimited internet, there is no login button. I tried signing up with an alternative email address and it kept giving me an error. Please give out passcodes to access the internet like normal hotels!! On the bright side, the bed and bed linens were awesome and the room was clean and well lit. Also, the shower had great water pressure too.The front desk staff was amazing and super nice and helpful.
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酒店回复: Hello Wendy,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the cleanliness of the room, the comfort of the bed and linens, and the excellent service from our front desk staff. We take your concerns about the coffee maker and Wi-Fi very seriously, as guest satisfaction is important to us. Your suggestions regarding internet access will be noted for future improvements. We're glad to hear you enjoyed some aspects of your stay.
5.0分
其他
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3 things i did not like while i was here... the man that works the day shift is quite ride. Apperently i was in his way getting coffee after breakfast and he stood behind me the entire time grunting. Everything from breakfast time was pretty much put up and the coffee was the last thing and i guess he was in a rush or samething but nonetheless it was rude as hell how he was acting. Then I had a visitor at 10:45AM and he was trying to charge me already for another person!! He came to our door twice within an hour over it and both times he was just rude. The 3rd would be house keeping. Our last day while we were packing up and putting stuff in the car she just stood at the door waiting on us to leave like we were the only people there that she was waiting on. She kept looking at us as if we were doing something wrong while she was talking to the other house keeper. It was just flat out uncalled for and very unprofessional. I really should have messed the room up so she actually had something to clean!! The ladyvin the afternoons was amazing though!! The room was "lean
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酒店回复: Hello Jimmy,Thank you for sharing your experience regarding your stay. We appreciate you bringing these concerns to our attention and understand how important friendly service is during your visit. It’s great to hear that you had a positive interaction with our afternoon staff. Your feedback will be shared with management to help enhance our guest experience. We hope you consider visiting us again in the future, as we strive to provide a welcoming atmosphere for everyone.
我们抵达时被告知需要支付100美元的押金，我不得不刷卡支付，现在还在等这笔钱退回来。我们预订了吸烟房，但房间里却没有烟灰缸。我们想躺下看会儿电视，但电视信号源卡在HDMI上，遥控器也无法切换。前台告诉我们必须等维修人员来帮我们换。他们最后只好直接给我们换了一台电视。我决定去洗澡，结果花洒堵塞得太严重，根本无法正常出水。第二天早上我想泡杯咖啡，却发现房间里的咖啡机坏了。我试图打电话给前台，结果电话也打不通。
可接受
住宿期间非常安静，房间宽敞，床很舒服。我们多次要求客房服务，但都没有得到服务，早餐中缺少果汁和咸味食物以及水果。除此之外，一切都很顺利，游泳池也不能使用，这让我们很沮丧，因为我们就是因为这个原因才选择这家酒店的。
20年来住过酒店，这是我经历过的最差的服务
付款时出现很多问题
我必须比预订多付 310 美元，而且还得打电话很长时间才能拿到钱
好好休息，继续旅行。
好的
When I first get I had to wait like an hour to get checked in the Customer service was awful, the room and the water were smelling really bad.
Got to my room had a little problem with the refrigerator not working they came right up with a new refrigerator and replaced it.
Coffee maker didn't work and the internet access?? The Wi-Fi would disconnect multiple times and each time I'd have to restart my computer just to reconnect to the internet again. Also, I'm already a Choice member, but on the sign up page for "free" unlimited internet, there is no login button. I tried signing up with an alternative email address and it kept giving me an error. Please give out passcodes to access the internet like normal hotels!! On the bright side, the bed and bed linens were awesome and the room was clean and well lit. Also, the shower had great water pressure too.The front desk staff was amazing and super nice and helpful.
3 things i did not like while i was here... the man that works the day shift is quite ride. Apperently i was in his way getting coffee after breakfast and he stood behind me the entire time grunting. Everything from breakfast time was pretty much put up and the coffee was the last thing and i guess he was in a rush or samething but nonetheless it was rude as hell how he was acting. Then I had a visitor at 10:45AM and he was trying to charge me already for another person!! He came to our door twice within an hour over it and both times he was just rude. The 3rd would be house keeping. Our last day while we were packing up and putting stuff in the car she just stood at the door waiting on us to leave like we were the only people there that she was waiting on. She kept looking at us as if we were doing something wrong while she was talking to the other house keeper. It was just flat out uncalled for and very unprofessional. I really should have messed the room up so she actually had something to clean!! The ladyvin the afternoons was amazing though!! The room was "lean