酒店回复: Dear Guest,Thank you for your kind words! We're delighted to hear you're enjoying your Vesak vacation with us at Cinnamon Bey Beruwala. It's wonderful to know you're finding our food to your liking and that our service has been considerate and satisfying.We understand Vesak is a special time, and we strive to create a relaxing and enjoyable experience for all our guests. We hope you continue to have a memorable stay.Wishing you a peaceful Vesak!Sincerely,Sanjaya GamhewamanageService Manager - Front OfficeCinnamon Bey Beruwala

酒店回复: 亲爱的客人， 非常感谢您抽出时间分享您最近在 Cinnamon Bay Beruwala 住宿的详细反馈。我们很高兴听到您喜欢我们团队提供的优质服务，从热情的欢迎到整个住宿期间的细心照顾。非常感谢您的竖起大拇指！ 我们也很高兴您喜欢我们的儿童活动中心和宽敞的环境。您对房间的积极评价非常鼓舞人心。 对于您遇到的阅读灯损坏、浴室拖鞋和浴袍缺失以及浴室中的陶瓷瓶等不便，我们深表歉意。您的安全和舒适是我们的首要任务，我们将立即解决陶瓷瓶问题并探索更安全的替代方案。我们还将确保彻底检查和维护所有阅读灯和设施。 我们重视您的反馈，并感谢您对住宿的诚实评价。我们致力于不断改进我们的服务和设施。我们很高兴听到您在我们这里度过了愉快的时光并推荐我们的酒店。 我们希望将来能再次欢迎您光临 Cinnamon Bay Beruwala，并为您提供更加非凡的体验。 诚挚的， Sanjaya Gamhewamanage 前台服务经理 Cinnamon Bay Beruwala

酒店回复: 亲爱的客人， 感谢您抽出时间分享您最近在 Cinnamon Bey Beruwala 住宿的反馈。我们感谢您强调您体验中的积极方面，例如我们安静的位置、适合儿童的环境、一流的游泳池和乐于助人的员工。 我们真诚地为您的用餐体验（尤其是早餐和晚餐自助餐）未能满足您的期望，也没有体现出您预期的价值而道歉。我们非常重视您对我们食物质量和种类的评论，并将与我们的烹饪团队一起解决这些问题，以确保做出改进。 我们了解您对性价比的总体感受，我们很遗憾我们在这方面做得不够好。您的反馈对我们非常宝贵，因为我们努力提升客人的体验。 我们希望您能考虑再给我们一次机会，让我们在未来为您提供真正卓越的住宿体验。 诚挚的， Sanjaya Gamhewamanage 前台服务经理 Cinnamon Bey Beruwala

酒店回复: 亲爱的客人， 感谢您抽出时间分享您最近在 Cinnamon Bey Beruwala 住宿的反馈。 我们真诚地为您的体验未能达到您的期望而道歉。我们非常关心您遇到的有关酒店年限、我们员工提供的服务以及您房间景观的问题。 我们认真对待您的意见，并将与相关部门讨论每一点，以确保做出改进。我们致力于为所有客人提供积极舒适的体验，我们很遗憾在您入住期间我们没有做到。 我们感谢您的反馈，因为它有助于我们确定需要改进的地方。我们希望您能考虑再给我们一次机会，以便将来为您提供更愉快的住宿。 诚挚的， Sanjaya Gamhewamanage 前台服务经理 Cinnamon Bey Beruwala

酒店回复: Dear Guest,Greetings from Cinnamon Bey - Beruwala!We're delighted to hear that you've enjoyed your stays with us. It's wonderful to know that you appreciate our comfortable lobby and delicious food. We're always striving to provide our guests with the best possible experience, and your feedback is invaluable to us.We understand that our rooms may need some updating, and we're working hard to ensure that they meet your expectations in the future.We hope to welcome you back to Cinnamon Bey again soon, so you can continue to create unforgettable memories in Lanka.Yours Sincerely,Bhagya LiyanageManager Service - Front Office

酒店回复: Dear Guest,We are truly sorry to hear about the extremely disappointing experience you had with your booking. We understand your frustration and deeply regret the inconvenience and distress caused by the issues you encountered.It is unacceptable that you arrived and found no reservation details, especially after booking well in advance. We also acknowledge the added stress of a crowded front desk and the confusion caused by the communication issues between the involved parties. Furthermore, the fact that one of your bookings had no room available is utterly unacceptable.We understand your concerns regarding the hot season and mosquito issues in Beruwala, which only compounded the problems you faced.Please be assured that we are taking your feedback very seriously. We will investigate this matter thoroughly to understand how such a significant error occurred and implement measures to prevent it from happening again. We value your patronage and are deeply concerned that your experience has fallen so far short of our standards.We are also very sorry to hear that the final solution provided was unsatisfactory. We understand your reluctance to book overseas hotels with Ctrip in the future.While we understand that words cannot fully rectify the situation, We would like to offer my sincere apologies on behalf of Cinnamon Bey Beruwala. If you would be willing to give us another opportunity, I would personally ensure that your next stay is seamless and exceeds your expectations.Sincerely,Sanjaya GamhewamanageService Manager, Front OfficeCinnamon Bey Beruwala

酒店回复: 亲爱的客人， 非常感谢您给我们的精彩反馈！我们很高兴听到您喜欢我们的设施、食物和服务。我们努力为所有客人提供难忘的体验，非常感谢您的善意评价。我们期待很快再次欢迎您。 诚挚的， Sanjaya Gamhewamanage 前台服务经理 Cinnamon Bey Beruwala

酒店回复: 亲爱的客人， 非常感谢您给我们留下了如此精彩的评价！我们很高兴听到您在 Cinnamon Bey Beruwala 度过了一段轻松的时光。您欣赏我们僻静的地理位置、天然防波堤创造的独特游泳场所以及我们员工的热情款待，这真是太棒了。我们也很高兴您喜欢我们的自助餐选择，并喜欢我们当地野生动物的存在。 我们了解宁静的度假的重要性，尤其是在淡季，我们很高兴能为您提供这样的度假体验。我们感谢您的反馈，并希望将来能再次欢迎您来此享受宁静的度假。 诚挚的， Sanjaya Gamhewamanage 前台服务经理 Cinnamon Bey Beruwala