酒店回复: Dear Guest,Thank you for your kind words! We're delighted to hear you're enjoying your Vesak vacation with us at Cinnamon Bey Beruwala. It's wonderful to know you're finding our food to your liking and that our service has been considerate and satisfying.We understand Vesak is a special time, and we strive to create a relaxing and enjoyable experience for all our guests. We hope you continue to have a memorable stay.Wishing you a peaceful Vesak!Sincerely,Sanjaya GamhewamanageService Manager - Front OfficeCinnamon Bey Beruwala
酒店回复: 亲爱的客人,
感谢您抽出时间分享您最近在 Cinnamon Bey Beruwala 住宿的反馈。我们感谢您强调您体验中的积极方面,例如我们安静的位置、适合儿童的环境、一流的游泳池和乐于助人的员工。
我们真诚地为您的用餐体验(尤其是早餐和晚餐自助餐)未能满足您的期望,也没有体现出您预期的价值而道歉。我们非常重视您对我们食物质量和种类的评论,并将与我们的烹饪团队一起解决这些问题,以确保做出改进。
我们了解您对性价比的总体感受,我们很遗憾我们在这方面做得不够好。您的反馈对我们非常宝贵,因为我们努力提升客人的体验。
我们希望您能考虑再给我们一次机会,让我们在未来为您提供真正卓越的住宿体验。
诚挚的,
Sanjaya Gamhewamanage
前台服务经理
Cinnamon Bey Beruwala
点评来源 Trip.com
1.0分
海景高级房
商务出差
原文
翻译由AI提供
这家酒店很老旧,员工态度不好,他们情绪化,我房间的视野也不好。
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酒店回复: 亲爱的客人,
感谢您抽出时间分享您最近在 Cinnamon Bey Beruwala 住宿的反馈。
我们真诚地为您的体验未能达到您的期望而道歉。我们非常关心您遇到的有关酒店年限、我们员工提供的服务以及您房间景观的问题。
我们认真对待您的意见,并将与相关部门讨论每一点,以确保做出改进。我们致力于为所有客人提供积极舒适的体验,我们很遗憾在您入住期间我们没有做到。
我们感谢您的反馈,因为它有助于我们确定需要改进的地方。我们希望您能考虑再给我们一次机会,以便将来为您提供更愉快的住宿。
诚挚的,
Sanjaya Gamhewamanage
前台服务经理
Cinnamon Bey Beruwala
点评来源 Trip.com
4.7分
园景高级房(带露台)
家庭亲子
住了3次啦,酒店的大堂简直不要太舒服,海风吹着,房间有一点老,餐食很不错,超怀念在兰卡的日子
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酒店回复: Dear Guest,Greetings from Cinnamon Bey - Beruwala!We're delighted to hear that you've enjoyed your stays with us. It's wonderful to know that you appreciate our comfortable lobby and delicious food. We're always striving to provide our guests with the best possible experience, and your feedback is invaluable to us.We understand that our rooms may need some updating, and we're working hard to ensure that they meet your expectations in the future.We hope to welcome you back to Cinnamon Bey again soon, so you can continue to create unforgettable memories in Lanka.Yours Sincerely,Bhagya LiyanageManager Service - Front Office
酒店回复: Dear Guest,We are truly sorry to hear about the extremely disappointing experience you had with your booking. We understand your frustration and deeply regret the inconvenience and distress caused by the issues you encountered.It is unacceptable that you arrived and found no reservation details, especially after booking well in advance. We also acknowledge the added stress of a crowded front desk and the confusion caused by the communication issues between the involved parties. Furthermore, the fact that one of your bookings had no room available is utterly unacceptable.We understand your concerns regarding the hot season and mosquito issues in Beruwala, which only compounded the problems you faced.Please be assured that we are taking your feedback very seriously. We will investigate this matter thoroughly to understand how such a significant error occurred and implement measures to prevent it from happening again. We value your patronage and are deeply concerned that your experience has fallen so far short of our standards.We are also very sorry to hear that the final solution provided was unsatisfactory. We understand your reluctance to book overseas hotels with Ctrip in the future.While we understand that words cannot fully rectify the situation, We would like to offer my sincere apologies on behalf of Cinnamon Bey Beruwala. If you would be willing to give us another opportunity, I would personally ensure that your next stay is seamless and exceeds your expectations.Sincerely,Sanjaya GamhewamanageService Manager, Front OfficeCinnamon Bey Beruwala
1人觉得有用
5.0分
园景高级房(带露台)
家庭亲子
原文
翻译由AI提供
很棒的酒店,食物也很美味。服务周到热情。强烈推荐!
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酒店回复: 亲爱的客人,
非常感谢您给我们的精彩反馈!我们很高兴听到您喜欢我们的设施、食物和服务。我们努力为所有客人提供难忘的体验,非常感谢您的善意评价。我们期待很快再次欢迎您。
诚挚的,
Sanjaya Gamhewamanage
前台服务经理
Cinnamon Bey Beruwala
赶上了卫塞节,很多当地人度假,肉桂酒店的餐不错,服务整体很贴心,满意!
入住等了好久,他们找不到我们的预订信息。可能我们去的时候不是旺季,但海浪非常大。酒店里有可爱的小松鼠跑来跑去,有一次我们甚至在泳池边看到了蜥蜴。
我在贝鲁瓦拉Cinnamon Bay酒店度过了一段愉快的时光。酒店的优点很多,服务非常出色,从办理入住时热情的毛巾和果汁欢迎,到整个住宿期间,再到退房,都让人印象深刻。所有员工都很友好,儿童活动中心是一个加分项,周围环境宽敞宜人。房间也不错,我绝对会推荐他们的服务,给它点个大大的赞。不足之处是阅读灯坏了,没有浴室拖鞋和浴袍,洗发水、护发素和润肤露的瓶子都是陶瓷的。这些陶瓷瓶一旦摔碎可能会伤到人,我建议酒店能改用更安全的材质。总的来说,我给这次住宿打3.8分(满分5分)。我们真的很喜欢在那里度过的时光。如果你在贝鲁瓦拉寻找优质服务,强烈推荐预订这家酒店。
这家酒店坐落在一个宁静祥和的地方,环境优美,对孩子也很友好,泳池很棒,员工也很乐于助人。不过早餐没有达到预期,说实话,完全不值那个钱。晚餐自助餐也糟透了,跟花的钱完全不符。
总的来说,住得还行。
但性价比不高!
这家酒店很老旧,员工态度不好,他们情绪化,我房间的视野也不好。
住了3次啦,酒店的大堂简直不要太舒服,海风吹着,房间有一点老,餐食很不错,超怀念在兰卡的日子
体验感非常不好,早早的就预定了酒店,到了当地酒店却被告知没有预定信息,一大群人都等在前台,非常糟糕,整个沟通都是三方来回扯。更离谱的是有一个订单没房了,不曾想携程这么大的平台也犯这种错误,贝鲁瓦拉这个季节炎热且傍晚蚊虫叮咬,最后的解决方案也是糟糕透顶,自此再也不敢在携程预定境外酒店了。
很棒的酒店,食物也很美味。服务周到热情。强烈推荐!
这是一家很棒的海滨酒店,远离喧嚣的公路和市中心。淡季的时候,附近没有什么餐厅,所以吃饭基本上只能在酒店解决,可以考虑订酒店的午餐和晚餐自助。酒店的沙滩是淡季唯一可以游泳的地方,天然的防波堤形成了一个类似海中泳池的区域。工作人员很友好,办理入住也很快。酒店有一个又大又暖和的泳池。度假村里有很多有趣的动物,比如獾/松鼠和巨蜥,这为我们的美好时光增添了不少乐趣。如果你想远离斯里兰卡的喧嚣,寻求宁静的度假体验,这里绝对是你的不二之选!
很好 每次来都住这里