酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your experience at our resort. We are truly delighted that you appreciated the French vintage style in every detail and enjoyed our breakfast offerings. It means so much to hear that the peaceful atmosphere and overall experience exceeded your expectations. Knowing that your stay with us elevated your entire Phu Quoc trip to a new level is the greatest compliment we could receive. We would be honored to welcome you back for another exceptional stay in the future. Sincerely, La Veranda Team

酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your detailed feedback with us. We’re truly delighted that you loved the elegant, private atmosphere and the distinctive Southern French charm that defines our resort. Knowing that the pool, beach, greenery, and overall ambiance left such a strong impression means a great deal to us. We’re also pleased that you enjoyed our convenient central location, complimentary airport shuttle, daily activities, and especially the fantastic breakfast in our peaceful, uncrowded restaurant setting. It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay. Sincerely, La Veranda Team

酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Xin Chao! Thank you so much for taking the time to share such a detailed and heartfelt review of your stay with us. We are truly delighted to read your kind words and are honored that you chose our resort as your vacation home in Phu Quoc. We’re very happy to know that you enjoyed our central location, boutique atmosphere, and the care shown by our team. Your recognition of the dedication behind the hotel’s maintenance truly means a lot to us, and we will proudly share your compliments with our team. We’re also delighted that breakfast became such a highlight of your stay and your appreciation for the fruit selection, pastries, French pancakes, Vietnamese porridge, and overall variety will certainly make our culinary team and chef smile, especially your kind mention of the rum activity and the warm, home-like atmosphere we aim to create. Lastly, we appreciate your understanding regarding the incident on your first night and are glad our team, especially Sam, was able to follow up promptly and make you feel reassured. Your trust and sense of safety are incredibly important to us. Thank you for your constructive comments regarding the open shower design and the size of the bath amenities. Your feedback is invaluable, and we will certainly review these points carefully to improve the experience for families traveling with children. Although pricing may vary by season, we are truly grateful that you found the experience worthwhile. It would be our absolute pleasure to welcome you and your family back again for another perfect holiday in Phu Quoc. Sincerely, La Veranda Team

酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your experience at our resort. We’re truly delighted to hear that your stay exceeded expectations and that you enjoyed the spacious room, exceptional service, and our food and drinks. It’s also great to know you appreciated the care we put into maintaining the grounds and ensuring a comfortable Your kind words mean a lot to our entire team, and we can’t wait to welcome you back for another thoroughly satisfying stay in the future. Sincerely, La Veranda Team

酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your experience at our resort. We’re delighted that you enjoyed our resort’s unique character, convenient location, and beachfront villa balcony. It’s especially wonderful to hear that the comfortable mattress and pillows give you such restful sleep. We truly appreciate your kind words and look forward to welcoming you back soon. Sincerely, La Veranda Team

酒店回复: Dear Ethan, Bonjour! Xin Chao! Xin Chao! Thank you very much for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our central downtown location and found it convenient. It’s also wonderful to know that you liked our breakfast, welcome drink, and the small farewell gifts and we’re glad these thoughtful touches added to your stay. Our aim is to provide the most comfortable and enjoyable experience for all our guests. We look forward to the opportunity to welcome you back for another memorable stay in the near future. Sincerely, La Veranda Team

酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your experience at our resort. We’re truly sorry to hear that your experience did not meet your expectations. We would like to clarify that our Garden Suite category includes rooms located both on the ground floor and on the upper floor. Some Garden Suites have direct garden access, while others offer a garden view from an elevated position. We understand that this distinction may not have been clearly communicated, which led to confusion and disappointment. We sincerely apologize if the photos shown at the time of booking did not accurately reflect the specific room you received. To avoid any future misunderstanding, we are in the process of updating our room descriptions and adding additional photos of the upper-floor Garden Suites so guests can have a clearer and more accurate reference before booking. Your feedback is very important to us, and we regret that our explanation and handling of the situation did not fully satisfy you. We truly appreciate you bringing this to our attention, as it helps us improve transparency and guest experience moving forward. Thank you again for your comments, and we hope to have the opportunity to serve you better in the future. Sincerely, La Veranda Team

酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your experience at our resort! We are pleased to hear that you enjoyed our dedicated airport pick-up and drop-off service, as well as our hotel facilities. Your kind comments are truly appreciated. However, we are sincerely sorry to learn about the incident that occurred on your first night. Please accept our deepest apologies for the disturbance and discomfort caused. Entering a guest room without clear confirmation is not in line with our service standards, and we fully understand your concern. We have shared your feedback with our team and will reinforce our procedures to ensure this does not happen again in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more seamless and comfortable experience. Sincerely, La Veranda Team

酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you so much for your wonderful review! We’re delighted to hear that you loved the beautiful French-style room and enjoyed the airport shuttle service. It’s also fantastic to know that you captured great photos and had such a memorable experience celebrating Chinese New Year in Phu Quoc. Being part of your special holiday means a lot to us, and we’re truly grateful for your kind words. We look forward to welcoming you back for another unforgettable stay on your next trip. Sincerely, La Veranda Team