酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your experience at our resort. We are truly delighted that you appreciated the French vintage style in every detail and enjoyed our breakfast offerings. It means so much to hear that the peaceful atmosphere and overall experience exceeded your expectations. Knowing that your stay with us elevated your entire Phu Quoc trip to a new level is the greatest compliment we could receive. We would be honored to welcome you back for another exceptional stay in the future. Sincerely, La Veranda Team
酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your detailed feedback with us. We’re truly delighted that you loved the elegant, private atmosphere and the distinctive Southern French charm that defines our resort. Knowing that the pool, beach, greenery, and overall ambiance left such a strong impression means a great deal to us. We’re also pleased that you enjoyed our convenient central location, complimentary airport shuttle, daily activities, and especially the fantastic breakfast in our peaceful, uncrowded restaurant setting. It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay. Sincerely, La Veranda Team
虽然没有尝试酒店的法餐,但是值得说一下酒店的早餐的天花板,水果很多很多,比后面去的5星酒店还多,到底是法餐厅各种甜品,连cookie都很好吃,除了日常的pho 和煎蛋,还有法式Pancake。竟然还有越南粥!Chief 应该是位胖胖的南非男孩,很nice,酒店的朗姆酒活动/早餐都会亲自上阵。我孩子也参加朗姆酒活动,会很好的关照下属帮她们两个拿果汁,make you feel at home.我家两只嘴巴很挑剔,每天为了吃伟大的早餐,每晚会早睡一点点,笑死😂
酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Xin Chao! Thank you so much for taking the time to share such a detailed and heartfelt review of your stay with us. We are truly delighted to read your kind words and are honored that you chose our resort as your vacation home in Phu Quoc. We’re very happy to know that you enjoyed our central location, boutique atmosphere, and the care shown by our team. Your recognition of the dedication behind the hotel’s maintenance truly means a lot to us, and we will proudly share your compliments with our team. We’re also delighted that breakfast became such a highlight of your stay and your appreciation for the fruit selection, pastries, French pancakes, Vietnamese porridge, and overall variety will certainly make our culinary team and chef smile, especially your kind mention of the rum activity and the warm, home-like atmosphere we aim to create. Lastly, we appreciate your understanding regarding the incident on your first night and are glad our team, especially Sam, was able to follow up promptly and make you feel reassured. Your trust and sense of safety are incredibly important to us. Thank you for your constructive comments regarding the open shower design and the size of the bath amenities. Your feedback is invaluable, and we will certainly review these points carefully to improve the experience for families traveling with children. Although pricing may vary by season, we are truly grateful that you found the experience worthwhile. It would be our absolute pleasure to welcome you and your family back again for another perfect holiday in Phu Quoc. Sincerely, La Veranda Team
酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your experience at our resort. We’re truly delighted to hear that your stay exceeded expectations and that you enjoyed the spacious room, exceptional service, and our food and drinks. It’s also great to know you appreciated the care we put into maintaining the grounds and ensuring a comfortable Your kind words mean a lot to our entire team, and we can’t wait to welcome you back for another thoroughly satisfying stay in the future. Sincerely, La Veranda Team
酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your experience at our resort. We’re delighted that you enjoyed our resort’s unique character, convenient location, and beachfront villa balcony. It’s especially wonderful to hear that the comfortable mattress and pillows give you such restful sleep. We truly appreciate your kind words and look forward to welcoming you back soon. Sincerely, La Veranda Team
酒店回复: Dear Ethan, Bonjour! Xin Chao! Xin Chao! Thank you very much for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our central downtown location and found it convenient. It’s also wonderful to know that you liked our breakfast, welcome drink, and the small farewell gifts and we’re glad these thoughtful touches added to your stay. Our aim is to provide the most comfortable and enjoyable experience for all our guests. We look forward to the opportunity to welcome you back for another memorable stay in the near future. Sincerely, La Veranda Team
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花园套房
其他
建议大家在定之前,一定要仔细看清楚房型,因为我定的花园套房,可是没有花园的。
但是看房型可能也没有用,因为毕竟图片和真实的情况不符,是骗人的。
联系酒店、酒店中间商和携程,也只会道歉,不会处理,认栽就完了。
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酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your experience at our resort. We’re truly sorry to hear that your experience did not meet your expectations. We would like to clarify that our Garden Suite category includes rooms located both on the ground floor and on the upper floor. Some Garden Suites have direct garden access, while others offer a garden view from an elevated position. We understand that this distinction may not have been clearly communicated, which led to confusion and disappointment. We sincerely apologize if the photos shown at the time of booking did not accurately reflect the specific room you received. To avoid any future misunderstanding, we are in the process of updating our room descriptions and adding additional photos of the upper-floor Garden Suites so guests can have a clearer and more accurate reference before booking. Your feedback is very important to us, and we regret that our explanation and handling of the situation did not fully satisfy you. We truly appreciate you bringing this to our attention, as it helps us improve transparency and guest experience moving forward. Thank you again for your comments, and we hope to have the opportunity to serve you better in the future. Sincerely, La Veranda Team
酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you very much for taking the time to share your experience at our resort! We are pleased to hear that you enjoyed our dedicated airport pick-up and drop-off service, as well as our hotel facilities. Your kind comments are truly appreciated. However, we are sincerely sorry to learn about the incident that occurred on your first night. Please accept our deepest apologies for the disturbance and discomfort caused. Entering a guest room without clear confirmation is not in line with our service standards, and we fully understand your concern. We have shared your feedback with our team and will reinforce our procedures to ensure this does not happen again in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more seamless and comfortable experience. Sincerely, La Veranda Team
酒店回复: Dear Valued Guest, Bonjour! Xin Chao! Thank you so much for your wonderful review! We’re delighted to hear that you loved the beautiful French-style room and enjoyed the airport shuttle service. It’s also fantastic to know that you captured great photos and had such a memorable experience celebrating Chinese New Year in Phu Quoc. Being part of your special holiday means a lot to us, and we’re truly grateful for your kind words. We look forward to welcoming you back for another unforgettable stay on your next trip. Sincerely, La Veranda Team
法式复古风格,每一个细节都很美。早餐也非常棒。整个酒店精致而安静,超越预期,非常喜欢。毫不夸张,将整个富国岛行程都提升了一个档次
本次旅行唯一不满意酒店,本来是最期待酒店,结果大失望。携程上面的评分没有位置,位置能给四星半,走出胡同对面就是金刚超市,周围吃饭SPA都很方便,临近大海,有自己的一片海滩虽然不大,但这条胡同的路并不是很好走,走的也比较深才能到酒店,所以扣半星。其他就真是一言难尽了,由于是热带雨林风格,所以蚊虫特别多,屋里蚊子根本打不完,还进屋了壁虎,虽然有小院,但对着也还是树木,并没有什么景色,而且蚊虫那么多,开门都是件大事,根本不想在外面坐着,然后淋浴间的墙上是有小蚂蚁在爬的,跟服务员反映,会来人拿杀虫剂喷一喷,壁虎会从屋顶敲下来,让它自己从门缝爬走,就。。。很无语,没有任何抱歉的意思。整个度假村的路都是不平坦,无法拉箱子,树木间的路就是拿红砖铺的,如果不是两旁有树木,简直就像走在工地里。我想当初设计酒店的人是有审美的,但现在管理者实在没什么审美,在灌木丛椰林与海的之间搭个红色景观,好不容易有点儿出片的优势也没了,真不知道是咋想的。然后房间昏暗,很小,与标的面积不符。欢迎饮品和送屋内的小食完全没有任何品质,色素味道浓郁;早餐味道还可以,但种类不多,服务员都一副爱搭不理的样子。我真不知道这个酒店是如何成为当地风情榜第一名的,好评都是咋评出来的!
忘记说了,隔音很差,房间是连通房的一间,隔壁说什么一清二楚,外面不知道是哪里也会High到很晚,全都能听见
环境幽雅、私密性好,泳池、房间、沙滩、还有大量绿植是这家酒店的最大特色,南法风情和老钱范儿十足,非常喜欢,出酒店就是非常热闹的中部商业街,过马路对面就是金刚超市,周围无数餐厅、咖啡店、按摩店,相当方便。酒店还提供免费接送机,每天还有各种免费的活动可以参加!
对了,酒店早餐非常棒,餐厅巨美!给我印象最深的用餐时整个餐厅客人不多,且安静有序,这点真的非常棒
中部度假首选,真的去哪里都方便。 Nail/Spa/超市/Laundry /换汇几步之遥,属于Boutique Hotel,小而美,酒店设施维护很好,园林超级美,竟然赶超我们后面去住的JW。可见owner的用心,感觉那个管gardenr的大叔很认真和严格。
应该在公共沙滩,但是酒店的security 特别好。我们第一天还没有入住,想从沙滩去大堂,沙滩大叔还来问是不是住店客人,酒店前面的沙滩椅也只给住店客人,干净美貌,最后一天退房,我急着整理行李,大叔还帮我在海滩看孩子,真好。
虽然没有尝试酒店的法餐,但是值得说一下酒店的早餐的天花板,水果很多很多,比后面去的5星酒店还多,到底是法餐厅各种甜品,连cookie都很好吃,除了日常的pho 和煎蛋,还有法式Pancake。竟然还有越南粥!Chief 应该是位胖胖的南非男孩,很nice,酒店的朗姆酒活动/早餐都会亲自上阵。我孩子也参加朗姆酒活动,会很好的关照下属帮她们两个拿果汁,make you feel at home.我家两只嘴巴很挑剔,每天为了吃伟大的早餐,每晚会早睡一点点,笑死😂
房间很好,床品很软,我们后来升级的海景房很美,房间的香薰高级自然。(因为和后面住的酒店有了对比。。。)。就是淋浴的地方是open的,孩子一洗完澡,水倒处就是,要搞半天。沐浴用品容量很小很小,带两个孩子,天气热,竟然洗澡,一下子用完,然后打电话要,很尴尬,请酒店以后考虑多倍一份沐浴用品就完美了。
酒店白人客人90%,活动很多,完全可以一天在酒店待。酒店服务反馈很快,我们入住的第一晚有客人在房间打架,我第二天投诉,酒店反复会和你解释,真的很好。谢谢Sam,你是酒店的star,发自内心对客人的caring真的让我们这些带孩子很有安全感。
作为一个竟然出国办会的人来说,美憬阁真的是来富国岛的首选,当然价格这段时间是偏高,但是值得。会给你一个完美的度假。
完全超出预期,是想再来的酒店。服务特别好,房间比想象中大,占地范围不广但应有尽有,非常赞,吃的喝的也很不错。看着丛林密布但没啥虫子,看到工作人员有消杀。是非常满意的一次住宿。
很有风情的一家酒店,出门是繁华地区比较热闹,对面金刚超市,酒店内部不大,服务很好,别墅房型阳台就是海滩,床垫和枕头非常舒服,睡了两天好觉
酒店就在闹市区 旁边就是很火的金刚超市 附近都是韩国老板开的店 在附近吃饭按摩如果会韩语都不需要讲英文了 酒店早饭很好吃 欢迎饮品很好喝 退房还送了曲奇和胡椒
建议大家在定之前,一定要仔细看清楚房型,因为我定的花园套房,可是没有花园的。
但是看房型可能也没有用,因为毕竟图片和真实的情况不符,是骗人的。
联系酒店、酒店中间商和携程,也只会道歉,不会处理,认栽就完了。
从机场去酒店以及从酒店去机场都有专人接送,这点很棒。酒店内的设施也很好,几乎没有大问题。
但是!!入住第一天晚上由于睡得早没有听到工作人员敲门后工作人员直接自己用钥匙开门的行为非常不能理解。后续携程的工作人员也一直帮助维权。超级靠谱。
房间很好看,法式风格,酒店有接送机服务,拍照很出片!期待下次旅行,这是在富国岛过春节难忘的体验!!!