First of all, I paid extra for a third person, but they only gave us two towels in the room so I had to go ask for another one. My bed had a big stain on the bedspread, so I thought I’ll just turn that back, and when I did, the stain had gone all the way down to the sheets, so that makes me wonder if they laundered the bedding? After that, I did not really wanna sleep in that bed but I had no choice. A shower the next morning made me feel better. I took photos of the stain and the bedding, but there is no option to attach to this review. Would never stay here again unless I needed a pet friendly motel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, TN. Finding stains on the bedspread and sheets is definitely not the experience we want our guests to have. Please accept our sincerest apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
其他
Then room needs to be refurbshed
Guess in progress but shouldnt be rented
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, TN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
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As soon as I walked into the room it felt like a sauna and I had to immediately turn on the A/C which was shut off for some reason, in the middle of Summer, in Tennessee. Energy Conservation I guess? There were marks on the walls, a rustic odor, and the sheets and towels were dirty. Despite all that, I was able to fall asleep quickly once the room was cool enough, but this property as a whole is really showing its age.
1.0分
其他
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Didn't like the fact my employees were in a room that had roaches, or the fact that I was only refunded 1 night after they left because of the roaches after one night.
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酒店回复: Hello Zach,We sincerely appreciate you taking the time to share your feedback about the Red Roof Inn Columbia, TN. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. We're disheartened to read your comments, and it seems there might be a misunderstanding. Our records show that on May 11, 2025 06:16 pm the payment for your stay has been collected from your card on file with the amount of $369.28. However, on May 13, 2025 04:14 am a refund payment was processed with the amount of $222.30 and on May 13, 2025 11:08 am another refund payment was processed to your card on file with the amount of $78.00. A total of $300.3 was refunded to your card on file.It's important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know if you have any concerns what-so-ever. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Many thanks,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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Both rooms were very dirty. Blood stains on the sheets, used soap and towels in the bathroom, floors and nightstands were sticky. Trash under the side of the bed. Hair on towels and bedding. Call front desk to ask for clean towels and bedding and were told they didn't have any. Only stayed one night (due to how late we checked in)of the 2 we booked.
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酒店回复: Dear Kristi,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, TN. I am saddened to hear that your stay fell short of your expectations due to the cleanliness you mentioned, issue with the towels and sheets. Please accept our sincerest apologies for the inconvenience this may have caused you. To prevent this from happening again, my team has been made aware of your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
商务出差
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Horrible, and overpriced for the area.
Property is run down. Was there for the weekend, but not once was the room serviced, no fresh towels, bed not made, will never stay again.
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酒店回复: Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbia, TN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with the up keep of the property, no fresh towels and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
其他
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The room smelled, the floor was bubbling up, the bathtub was dirty. The toilet didn't flush properly. The water in the shower was difficult to adjust the temperature. The chain lock was missing. On a positive note, the bed was clean and comfortable.
1.0分
情侣出游
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The receptionist was very kind and helpful, however we were woken up this morning at 8:30 in the morning with a knock on the door and one of the cleaning people entered our room. My boyfriend had gotten off of work at midnight and was excited to be able to sleep in. We did not know who it was that just came in our room unexpectedly but I could have been undressing or anything so it was a very scary moment and we will not be coming back to this hotel.
1.0分
其他
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This is the most disgusting room I have ever stayed in. There is absolutely no chance this room has EVER been cleaned properly. Our shoes stuck to the floor, there were visible stains, dirt, grime, and filth everywhere we looked. I am absolutely blown away and completely disgusted.
4.0分
其他
Old and run down room however it had the cleanest floors I’ve seen in a pet allowed room.
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酒店回复: Dear Diane,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbia, TN. We are glad to read that you were happy with the cleanliness of our floors, however, you indicated that you were displeased with the upkeep of your room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,BreannaRed Roof ManagementRediResponse Specialist
First of all, I paid extra for a third person, but they only gave us two towels in the room so I had to go ask for another one. My bed had a big stain on the bedspread, so I thought I’ll just turn that back, and when I did, the stain had gone all the way down to the sheets, so that makes me wonder if they laundered the bedding? After that, I did not really wanna sleep in that bed but I had no choice. A shower the next morning made me feel better. I took photos of the stain and the bedding, but there is no option to attach to this review. Would never stay here again unless I needed a pet friendly motel.
Then room needs to be refurbshed
Guess in progress but shouldnt be rented
As soon as I walked into the room it felt like a sauna and I had to immediately turn on the A/C which was shut off for some reason, in the middle of Summer, in Tennessee. Energy Conservation I guess? There were marks on the walls, a rustic odor, and the sheets and towels were dirty. Despite all that, I was able to fall asleep quickly once the room was cool enough, but this property as a whole is really showing its age.
Didn't like the fact my employees were in a room that had roaches, or the fact that I was only refunded 1 night after they left because of the roaches after one night.
Both rooms were very dirty. Blood stains on the sheets, used soap and towels in the bathroom, floors and nightstands were sticky. Trash under the side of the bed. Hair on towels and bedding. Call front desk to ask for clean towels and bedding and were told they didn't have any. Only stayed one night (due to how late we checked in)of the 2 we booked.
Horrible, and overpriced for the area.
Property is run down. Was there for the weekend, but not once was the room serviced, no fresh towels, bed not made, will never stay again.
The room smelled, the floor was bubbling up, the bathtub was dirty. The toilet didn't flush properly. The water in the shower was difficult to adjust the temperature. The chain lock was missing. On a positive note, the bed was clean and comfortable.
The receptionist was very kind and helpful, however we were woken up this morning at 8:30 in the morning with a knock on the door and one of the cleaning people entered our room. My boyfriend had gotten off of work at midnight and was excited to be able to sleep in. We did not know who it was that just came in our room unexpectedly but I could have been undressing or anything so it was a very scary moment and we will not be coming back to this hotel.
This is the most disgusting room I have ever stayed in. There is absolutely no chance this room has EVER been cleaned properly. Our shoes stuck to the floor, there were visible stains, dirt, grime, and filth everywhere we looked. I am absolutely blown away and completely disgusted.
Old and run down room however it had the cleanest floors I’ve seen in a pet allowed room.