酒店回复: Dear Valued Guest, Thank you very much for sharing your feedback and for choosing Mermaid Hotel & Club for your stay. We are delighted to hear that you enjoyed your room, especially its convenient location by the pool and the spacious bathroom. It is also wonderful to know that you appreciated our food offerings and found the massage experience relaxing — our spa team will be very happy to hear your comments. We appreciate you mentioning the beautiful beach access and surroundings. While the sea conditions can sometimes be rough depending on the season, we are glad you were still able to enjoy the natural coastal setting. Thank you as well for noting the alcohol regulations during full moon (Poya) days — as it is a cultural and legal requirement in Sri Lanka, your comment will certainly help future travellers be aware. We sincerely acknowledge your feedback regarding the WiFi. We understand how important reliable connectivity is and are currently reviewing upgrades to improve signal strength and coverage across the property. Once again, thank you for your thoughtful comments and for spending your holiday with us. We hope to have the pleasure of welcoming you back for another relaxing stay in the future. Warm regards, Thomas Rodrigo

酒店回复: Dear Mr. Gerald H, Thank you very much for taking the time to share such a detailed and thoughtful review following your 17-day stay with us. We are truly delighted to hear that your experience at Mermaid Hotel & Club was enjoyable and exceeded expectations in so many areas. Your kind words about our restaurant team, reception staff, spa therapists, and overall service mean a great deal to us. It is especially rewarding to know that our housekeeping team contributed positively to your stay — and we will be sure to pass on your appreciation to Sam for his excellent service. We are also pleased that you enjoyed the comfort of your Deluxe Room and its direct sea view, spacious layout, and private balcony. Knowing that you found our dining options, spa services, and overall atmosphere satisfying is wonderful feedback for our team. At the same time, we appreciate your mention that some areas of the hotel have aged. As with many long-established beachfront properties, wear is natural, and we are continuously working through planned upgrades and improvements to enhance the guest experience while preserving the charm and character of the resort. Thank you again for choosing Mermaid Hotel & Club for your extended stay — and for your honest and kind review. We are very glad to know you were pleased with your experience and found value in our hospitality, facilities, and service. We truly hope to have the pleasure of welcoming you back in the future. Warm regards, Thomas Rodrigo

酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at the Mermaid Hotel. We are thrilled to hear that you found our establishment to be the perfect place to rest, and we truly appreciate your kind words about our friendly staff, especially Dinushika and Dinuli. It's wonderful to know that you enjoyed our swimming pool, restaurant, and bar facilities. Your feedback is invaluable to us as we strive to provide excellent service and a welcoming atmosphere for all our guests. We hope to have the pleasure of welcoming you back soon for another relaxing stay! Warm regards, Thomas Rodrigo

酒店回复: Dear Valued Guest, Thank you sincerely for sharing your wonderful experience with us. We are delighted to know that your stay at Mermaid Hotel & Club was filled with warm memories—from our friendly and respectful team to the impeccable cleanliness and the serene natural surroundings. It’s always a pleasure to hear how much our guests enjoy the charming company of the squirrels and white birds that make our gardens feel so alive. We are also pleased that you enjoyed the warm ocean and pool, along with our diverse and flavorful meal offerings. Knowing that you leave with “pictures full of the head” and happy moments means the world to us. Thank you once again for choosing us during your “Discover Sri Lanka” journey. We truly look forward to welcoming you back for another wonderful and relaxing stay. Warm regards, Thomas Rodrigo

酒店回复: Dear Guest, Thank you very much for your wonderful review and for choosing to stay with us at Mermaid Hotel & Club. We’re truly delighted to hear that you had such a pleasant and memorable experience from check-in to check-out. It’s a pleasure to know that our team’s friendly and professional service made you feel cared for throughout your stay. We’re equally happy that you enjoyed dining with us and appreciated both the variety and authentic flavours of our Sri Lankan cuisine. Your kind recommendation means a great deal to all of us, and we look forward to welcoming you back soon for another relaxing and enjoyable stay at Mermaid Hotel & Club. Warm regards, Thomas Rodrigo

酒店回复: Dear Guest, Thank you very much for sharing such a wonderful and detailed review of your stay at Mermaid Hotel & Club. We are delighted to hear that your visit was calm, relaxing, and filled with memorable moments. It’s truly rewarding to know that you appreciated our beautiful and well-maintained grounds, daily housekeeping service, delicious food, and the live music in the evenings. Your kind compliments about our attentive and friendly staff mean a great deal to us — they work hard to ensure every guest feels comfortable and cared for. We’re also pleased that you enjoyed our gym facilities and the creative towel decorations from our housekeeping team. Your warm words are the best reward for our efforts. Thank you once again for choosing Mermaid Hotel & Club, and we look forward to welcoming you and your husband back soon for another delightful stay. Warm regards, Thomas Rodrigo

酒店回复: Dear Guest, Thank you very much for sharing such a lovely review of your stay at Mermaid Hotel & Club. I’m delighted to hear that you had a wonderful vacation with us. Your kind words about Dinushika mean a great deal — she will be thrilled to know that her warm hospitality, helpfulness, and attention to your needs made a positive difference in your stay. I’m also pleased that you enjoyed our service, food, and the cleanliness of the rooms. Your recommendation is truly appreciated and is one of the best compliments we can receive. Thank you once again for choosing Mermaid Hotel & Club. We look forward to welcoming you back for another memorable stay. Warm regards, Thomas Rodrigo