We stayed last night at the Hampton Inn in Fremont, Ohio. The room was ok and somewhat clean. The bed did not have a full mattress cover, just a sheet over the mattress and the bath was disgusting. Mold at the bottom of the shower and peeling paint on the ceiling. A shelf by the sink was about ready to fall off the wall. Too bad I can't add pictures to this review. Not worth the $245 we had to pay.
5.0分
其他
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We always stay at Hampton when we travel. However, recently, I have begun to notice an unpleasant trend.
Has there recently been a company memo sent out to your locations that require the front desk staff NOT to smile and NOT to in anyway indicate that they are happy the customer is checking in??
Good Lord, is their job so miserable that they act like they have been on duty for 36 straight hours?
I am a business owner and I realize how hard it is to get decent employees. But geez, can’t they smile for at least the first 3 seconds after contact?
Sorry, but thought you would want to know!
1.0分
情侣出游
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When someone finally showed up after waiting several minutes & calling “hello” she seemed unconcerned when I told her toilet in hall needed major attention-unflushed & then almost overflowed she didn’t seem too concerned. “I’m the only one here & I’ll get to it”. Second time staying here & it was great before. Great cookies!!
2.0分
其他
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The property is just fine, we were scheduled for the check-in at 3pm but the room was not ready when we checked in at 2:55pm, the staff told us to contact us when the room is ready but until 5pm, I did not get any text or phone call. Some trash from the previous were still on the night stand when we got in the room. Beside those, everything else was fine. We were fine during the stay. Staff
5.0分
家庭亲子
Rooms were clean and quiet. The pool is very nice and the location is great with a Sheetz in walking distance.
4.0分
情侣出游
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Check in went well with help from Brandy.The bed in our room looked like someone was not trained well..the dust ruffle was hanging on floor.
Thought the storage in bath was very unique and great.The pull out shelves in bed area also great function. Breakfast was quite nice...red velvet waffles ...fun flavor.
4.0分
情侣出游
Did not use business facilities. Breakfast was great.
4.0分
家庭亲子
Room was nice, clean and comfortable.
3.0分
其他
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The desk clerk was unfriendly. When she asked me questions she didn't listen to my answers and literally did the opposite of my answers. Then she booked me in a room that had not been cleaned yet. She seemed pre occupied and disinterested.
不提供洗衣服务
唯一不好的是它不包括洗衣服务，你必须买洗涤剂等等，并单独付钱给那位女士
We stayed last night at the Hampton Inn in Fremont, Ohio. The room was ok and somewhat clean. The bed did not have a full mattress cover, just a sheet over the mattress and the bath was disgusting. Mold at the bottom of the shower and peeling paint on the ceiling. A shelf by the sink was about ready to fall off the wall. Too bad I can't add pictures to this review. Not worth the $245 we had to pay.
We always stay at Hampton when we travel. However, recently, I have begun to notice an unpleasant trend.
Has there recently been a company memo sent out to your locations that require the front desk staff NOT to smile and NOT to in anyway indicate that they are happy the customer is checking in??
Good Lord, is their job so miserable that they act like they have been on duty for 36 straight hours?
I am a business owner and I realize how hard it is to get decent employees. But geez, can’t they smile for at least the first 3 seconds after contact?
Sorry, but thought you would want to know!
When someone finally showed up after waiting several minutes & calling “hello” she seemed unconcerned when I told her toilet in hall needed major attention-unflushed & then almost overflowed she didn’t seem too concerned. “I’m the only one here & I’ll get to it”. Second time staying here & it was great before. Great cookies!!
The property is just fine, we were scheduled for the check-in at 3pm but the room was not ready when we checked in at 2:55pm, the staff told us to contact us when the room is ready but until 5pm, I did not get any text or phone call. Some trash from the previous were still on the night stand when we got in the room. Beside those, everything else was fine. We were fine during the stay. Staff
Rooms were clean and quiet. The pool is very nice and the location is great with a Sheetz in walking distance.
Check in went well with help from Brandy.The bed in our room looked like someone was not trained well..the dust ruffle was hanging on floor.
Thought the storage in bath was very unique and great.The pull out shelves in bed area also great function. Breakfast was quite nice...red velvet waffles ...fun flavor.
Did not use business facilities. Breakfast was great.
Room was nice, clean and comfortable.
The desk clerk was unfriendly. When she asked me questions she didn't listen to my answers and literally did the opposite of my answers. Then she booked me in a room that had not been cleaned yet. She seemed pre occupied and disinterested.