Honestly staff was wonderful , but the facility itself needs work, bed frame was starting to break, our microwave didn’t work, vending machines were out of water and they didn’t have any up
Front, and water pressure was low, and our room door lock did not lock properly
酒店回复: Thank you for your review.
1.0分
其他
展开
Confused by high rating and good reviews.
This was my worst hotel stay in quite some time. Check-in was quick and the staff courteous. However that was quickly overcome by a room that smelled odd (was willing to overlook as it was an older hotel) but then the bathroom sink drained straight onto the floor. Looking at the pipes, it appears that a repair has been attempted previously and had failed (there was also obvious water damage on the cabinet under the trap, so this wasn't a first time occurrence). To their credit, the staff very quickly moved us to a new room which was in good condition. Unfortunately there was a room on a different floor, which made it difficult to determine where it was coming from, that was playing loud thumping music that continued until at least 4AM. Breakfast was also disappointing: no concentrate in the juice machine but there were also no cups, so maybe the lack of concentrate didn't matter.
展开
酒店回复: Dear Mr. Swenson,Please accept my most sincere apologies for the incredibly disappointing experience you had during your recent stay with us. I was deeply concerned to read your feedback, and I want to assure you that the issues you described are absolutely not reflective of the standards we strive to uphold.I am grateful you noted that our check-in staff was quick and courteous, but it is clear that any positive impression was instantly undone by a cascade of unacceptable problems.The Room & Maintenance Failure: The state of your first room, including an odd odor and, most critically, a leaking sink that drained onto the floor, is completely unacceptable. The evidence of a previous, failed repair and visible water damage is a serious maintenance failure. I am currently addressing this issue with our maintenance supervisor to understand why this room was put back into inventory and to ensure that a permanent, professional repair is made immediately.The Noise Disturbance: While I am relieved my team was able to quickly move you to a new, clean room, the fact that you were then subjected to loud, thumping music until at least 4 AM is a failure of our duty to provide a peaceful environment. We take noise complaints seriously, and I am investigating why our security or night audit team was unable to locate and resolve this disturbance, even if it was coming from a different floor.The Breakfast Disappointment: The condition of our breakfast service—a juice machine without concentrate and, bafflingly, no cups—demonstrates a complete lack of readiness. This is a basic failure in operations, and I am personally reviewing our morning preparation procedures with the food and beverage team to ensure that our service is fully stocked and operational every day.We failed to deliver a quality stay in multiple critical areas.I understand that an apology alone cannot salvage your experience, As I am the new general manager and have only been here a week. I thank you for bringing these issues to my attention. Respectfully,Erica ShabazzGeneral Manager
4.0分
其他
展开
Front desk staff was beyond attentive and friendly. My bathroom shower had hair all over the shower walls and on the inside of the shower curtain and the cleaning crew had already left for the day (strange), but the young lady at the front desk promptly apologized and came up to clean it herself!
展开
酒店回复: hank you for taking the time to share your feedback about our staff. We sincerely apologize for the inconvenience you experienced with your room. Please rest assured that we have addressed these issues to ensure a better experience moving forward.
1.0分
商务出差
展开
My room was filthy with soap left in shower from previous guests and mattress had dark brown stains like old dry blood or something. My experience was not pleasant.
展开
酒店回复: Thank you for taking the time to share your review We sincerely apologize for the inconvenience you experienced with your room. Please rest assured that we have addressed these issues to ensure a better experience moving forward.
3.0分
其他
展开
Stay was okay but no laundry
The elevator was not working most of the time and we were on the third floor. Breakfast was ok but limited and they were not ready at 6:30, it took them until after 7am to get everything set up. There were questionable stains in the hall carpet on the third floor but the room itself was very clean and comfortable. They did not have a laundry which was disappointing because we needed one and the nearest place was a mile down the road. The outdoor pool was also closed despite 80*+ temperatures.
展开
酒店回复: We sincerely appreciate you taking the time to leave a review. Your feedback helps us gain valuable insight into guest satisfaction and allows us to enhance the overall customer experience.
5.0分
家庭亲子
All experience was great. I was definitely book that hotel again and also recommend to my friends.
展开
酒店回复: Thank you for the wonderful review. We're delighted to hear that we made your stay a pleasant one!
3.0分
其他
展开
Pros- Fair stay for the price. Friendly staff. Great parking.
Cons- My room. Had not been cleaned very well. Hair in the bathrom. And a clump of hair in the bedroom.
Breakfast had minimal options and was under stocked.
展开
酒店回复: Thank you for taking the time to leave a review. I want to sincerely apologize for the inconvenience you experienced during your stay. We truly value your feedback, as it helps us better understand and improve the experience for all our guests
4.0分
其他
展开
My day was definitely comfortable. Leticia the housekeeper that’s handled. Breakfast was my favorite part. She was overly polite and a dream to see every morning.
展开
酒店回复: Thank for taken the time to write a review and letting us know how great Letica was.
1.0分
家庭亲子
展开
Got to hotel at 12am , having a room reservation week ahead.Room was dirty the men working at night was polite and helpful trying to give me a decent clean room ,he try giving us 4 different rooms but all of them were not clean , bathrooms dirty with hair that looked like the previous customers had shaved. Bed sheets were dirty looking like foot prints, and garbage on floor. 1 of the rooms had a really bad smell that u couldn't even stand to smell . At 1:30 something i was offer a king bed on first floor i had to accept it because of my 21 month all . Had a 5 hour drive and was really fussy ready to be in bed sleeping. The room at first was seemed to look clean but bathroom wasn't the shower floor towel was really wet and counter was dirty with toothpaste as well the doorknobs. The following day once we worked up went to front desk to atleast have back a day of refund ( we made reservation for 2 nights) and was told they couldn't do anything about it because i accepted the last room and also because my reservation was made thru a 3rd party like ******* ect.. and had to call them to see if i could have a refund. I call orbitz and explain my situation and what was i told , they call the hotel and told me the lady that they spoke to didn't want to release or give me any refund back since i stay that night. I just did had time to be arguing or trying to get atleast one day at a clean place and had to clean it my self .I try to just deal with it . Never had this experience
展开
酒店回复: Thank you for your feedback and for bringing up the issue regarding dust in the rooms. We have addressed this concern to ensure a more comfortable experience for our guests.
酒店位置便利，靠近商店和餐厅。我住的是一间有两张大床的房间，床垫不太舒服。房间装修有点老旧，但很干净。服务一般。
就我的预算而言，这家酒店还算不错。
Honestly staff was wonderful , but the facility itself needs work, bed frame was starting to break, our microwave didn’t work, vending machines were out of water and they didn’t have any up
Front, and water pressure was low, and our room door lock did not lock properly
Confused by high rating and good reviews.
This was my worst hotel stay in quite some time. Check-in was quick and the staff courteous. However that was quickly overcome by a room that smelled odd (was willing to overlook as it was an older hotel) but then the bathroom sink drained straight onto the floor. Looking at the pipes, it appears that a repair has been attempted previously and had failed (there was also obvious water damage on the cabinet under the trap, so this wasn't a first time occurrence). To their credit, the staff very quickly moved us to a new room which was in good condition. Unfortunately there was a room on a different floor, which made it difficult to determine where it was coming from, that was playing loud thumping music that continued until at least 4AM. Breakfast was also disappointing: no concentrate in the juice machine but there were also no cups, so maybe the lack of concentrate didn't matter.
Front desk staff was beyond attentive and friendly. My bathroom shower had hair all over the shower walls and on the inside of the shower curtain and the cleaning crew had already left for the day (strange), but the young lady at the front desk promptly apologized and came up to clean it herself!
My room was filthy with soap left in shower from previous guests and mattress had dark brown stains like old dry blood or something. My experience was not pleasant.
Stay was okay but no laundry
The elevator was not working most of the time and we were on the third floor. Breakfast was ok but limited and they were not ready at 6:30, it took them until after 7am to get everything set up. There were questionable stains in the hall carpet on the third floor but the room itself was very clean and comfortable. They did not have a laundry which was disappointing because we needed one and the nearest place was a mile down the road. The outdoor pool was also closed despite 80*+ temperatures.
All experience was great. I was definitely book that hotel again and also recommend to my friends.
Pros- Fair stay for the price. Friendly staff. Great parking.
Cons- My room. Had not been cleaned very well. Hair in the bathrom. And a clump of hair in the bedroom.
Breakfast had minimal options and was under stocked.
My day was definitely comfortable. Leticia the housekeeper that’s handled. Breakfast was my favorite part. She was overly polite and a dream to see every morning.
Got to hotel at 12am , having a room reservation week ahead.Room was dirty the men working at night was polite and helpful trying to give me a decent clean room ,he try giving us 4 different rooms but all of them were not clean , bathrooms dirty with hair that looked like the previous customers had shaved. Bed sheets were dirty looking like foot prints, and garbage on floor. 1 of the rooms had a really bad smell that u couldn't even stand to smell . At 1:30 something i was offer a king bed on first floor i had to accept it because of my 21 month all . Had a 5 hour drive and was really fussy ready to be in bed sleeping. The room at first was seemed to look clean but bathroom wasn't the shower floor towel was really wet and counter was dirty with toothpaste as well the doorknobs. The following day once we worked up went to front desk to atleast have back a day of refund ( we made reservation for 2 nights) and was told they couldn't do anything about it because i accepted the last room and also because my reservation was made thru a 3rd party like ******* ect.. and had to call them to see if i could have a refund. I call orbitz and explain my situation and what was i told , they call the hotel and told me the lady that they spoke to didn't want to release or give me any refund back since i stay that night. I just did had time to be arguing or trying to get atleast one day at a clean place and had to clean it my self .I try to just deal with it . Never had this experience