酒店回复: Deborah, thank you for sharing your feedback. The team always strives to provide accurate information about accommodations and appreciates being made aware when expectations and reality differ. Your comments are being reviewed to ensure a better experience in the future.
2.0分
情侣出游
原文
翻译提供方：Google
对于希尔顿来说，这真是令人失望。设施需要改进。房间照明需要升级，浴室管道也需要改进。
住宿体验不值这个价。
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re sorry to hear that your recent stay didn’t meet your expectations, especially given our recent renovations.We’ve worked hard to create a refreshed and welcoming environment, and we’re disappointed to learn that we fell short in your experience. Your feedback is invaluable in helping us improve and ensure that future guests have a positive experience.Thank you again for your input.
1.0分
其他
原文
翻译提供方：Google
酒店不错，不是我预订的房间。
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酒店回复: Thank you for your feedback. We are sorry to hear that you didn’t receive the room you reserved. We strive to provide a seamless experience for our guests, and I apologize for any inconvenience this caused.
5.0分
其他
Extremely convenient location for visiting Longwood Gardens. Staff was friendly and helpful. Facilities were well
Kept and clean.
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酒店回复: Stephen, it’s wonderful to hear you had a great time at Hilton Garden Inn Kennett Square. The team is glad you found the location perfect for visiting Longwood Gardens and that you appreciated the friendly service and well-maintained facilities. The team looks forward to welcoming you back for another enjoyable stay.
4.0分
家庭亲子
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Room was good. Waitress had an attitude. We were the first people in the restaurant and she waited on all tables, but us. She actually walked past our table and did not acknowledge us.
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酒店回复: Julia, thank you for staying with us at Hilton Garden Inn Kennett Square. The team is glad you enjoyed your room and appreciates your feedback about your dining experience. Your comments help ensure a better experience for all guests, and the team is always striving to deliver friendly service. It would be a pleasure to welcome you back in the future.
5.0分
家庭亲子
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Well-kept property, where we enjoyed quiet evenings. The staff is super friendly and go "above and beyond" to ensure the guests are comfortable. Room was thoroughly cleaned each day. We will stay there again when we come to Pennsylvania.
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酒店回复: Wanda, it’s wonderful to hear you had a great time at Hilton Garden Inn Kennett Square. Our team is glad you enjoyed the peaceful atmosphere and attentive service. We appreciate your kind words about the cleanliness and look forward to welcoming you back on your next visit to Pennsylvania.
5.0分
情侣出游
The staff were efficient, thoughtful, friendly. The property is well cared for and very clean. Everything I expect in a well run hotel.
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酒店回复: Tiffany, the team at Hilton Garden Inn Kennett Square is delighted you enjoyed your experience with us. It’s wonderful to know you appreciated the warm service and the attention given to maintaining the hotel. We look forward to welcoming you back soon.
4.0分
其他
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Good, Could be improved.
Location is excellent and very convenient to area tourist locations. The service staff were all super friendly and helpful. Options for food were good, not pricey with a nice selection for grill options. Many options for food exist within walking distance. Room was comfortable with the exception of the a/c unit which was aircraft engine loud. We turned it off, thankfully the night was cool. The room was on the ground level, very convenient, but the occupant above us was heavy footed and one could hear every movement. Overall a nice place to stay overnight.
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酒店回复: Ralph, thank you for sharing your experience at Hilton Garden Inn Kennett Square. The team is glad you appreciated the convenient location, friendly colleagues, and varied dining selections both on-site and nearby. Your feedback about the in-room climate system and noise from above hasn't gone unnoticed, and your comments help as we continually strive to enhance comfort for future guests. It’s great to know you found your stay enjoyable overall, and the team hopes to welcome you back soon.
浴室状况不太好。门框上的油漆都剥落了，淋浴天花板上还有水渍。
工作人员曾经简要介绍过酒店声称他们提供的服务，但我不得不催促。酒店上午淋浴热水不足，真是不可原谅。窗户漏水严重。暖气噪音大，而且很差。早餐很差，大堂里不穿外套就餐简直无法接受，因为太冷了。
我在 ******* 网站上选择的房间不存在。
对于希尔顿来说，这真是令人失望。设施需要改进。房间照明需要升级，浴室管道也需要改进。
住宿体验不值这个价。
酒店不错，不是我预订的房间。
Extremely convenient location for visiting Longwood Gardens. Staff was friendly and helpful. Facilities were well
Kept and clean.
Room was good. Waitress had an attitude. We were the first people in the restaurant and she waited on all tables, but us. She actually walked past our table and did not acknowledge us.
Well-kept property, where we enjoyed quiet evenings. The staff is super friendly and go "above and beyond" to ensure the guests are comfortable. Room was thoroughly cleaned each day. We will stay there again when we come to Pennsylvania.
The staff were efficient, thoughtful, friendly. The property is well cared for and very clean. Everything I expect in a well run hotel.
Good, Could be improved.
Location is excellent and very convenient to area tourist locations. The service staff were all super friendly and helpful. Options for food were good, not pricey with a nice selection for grill options. Many options for food exist within walking distance. Room was comfortable with the exception of the a/c unit which was aircraft engine loud. We turned it off, thankfully the night was cool. The room was on the ground level, very convenient, but the occupant above us was heavy footed and one could hear every movement. Overall a nice place to stay overnight.