酒店回复: We sincerely apologize for the noise disturbance you've encountered while you were here. It is unacceptable for any guest to disturb another guest during their stay; it is even more unacceptable that our staff was unable to efficiently and kindly solve this issue for you as that is always our intention. We do our best to correct any problem a guest may encounter as sincerely and efficiently as possible. I will be speaking directly with the staff member who handled this situation and make sure that know that refunding the stay doesn't necessarily solve the problem. I feel that our staff could have been more compassionate in understanding what you had experienced. This is not how Hospitality is displayed and not the way we handle these types of situations for that we most sincerely apologize.
酒店回复: First, we would truly like to apologize for your concerns, as this is not typical of the team here, even though we may not have had any maintenance we could have resolved this by offering you another room, and with the providing you with towels for the pool, so our sincere apologies! Thank you for staying with us and letting us know your concerns.
酒店回复: Thank you so much for taking the time to complete our survey. Your feedback is the key to improving our hotel as a whole. Each guest should leave our property extremely satisfied with each aspect of their stay and you are no exception. I hope you accept our apology and give us another chance to show you why we are one of the top rated hotels in not only Auburn Hills but in the entire state of Michigan.
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我无法成行，也没有取消费用:(
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酒店回复: Gracias por su comentario y lamentamos mucho que no haya podido cancelar de forma gratuita con esta reserva.
还行，路过简单入住下
唯一不好的是电视
没有频道，只有 3 个
我们的房间附近有很多大声的敲打声，我猜是其他客人打来的
工作人员太糟糕了。非常不专业。不友好。他们没有对员工进行维护。我的迷你冰箱坏了。泳池边没有毛巾。我的房间本身很干净，而且对于我付的钱来说还不错。
如果您有宠物，并且是通过 ******* 预订的，请注意，他们说每只宠物将收取 50 美元。但是当您到达前台时，他们要收取 75 美元，对于加拿大人来说，按照汇率，这几乎就是房间的价格。我的房间也从大床房降级为双人房，但我仍然要支付相同的价格。现场工作人员非常棒，床也非常舒适，这就是我仍然给 4 星的原因。
我在最后一刻查看了之前预订的另一家酒店的评论后预订了这家酒店。非常庆幸我这么做了。前台工作人员非常友好和有礼貌，即使在处理了其他客人的预订问题后也是如此（酒店已售罄，在线预订网站仍允许人们当天预订，谢天谢地，我是前一天预订的），我和儿子在办理入住手续时得到了瓶装水和零食。当我们从杰森·玛耶兹的演唱会回来时，我儿子感到恶心。值班的前台工作人员提供了健怡可乐或普通可乐来安抚他的胃，因为出售姜汁汽水的自动售货机的读卡器出现了问题。总之，绝对会再次入住这里。
我通过 ******* 预订了一间特大号床套房，但入住后他们给了我一间双人无障碍房。我向前台反映此事，他们非常乐于助人，帮我换到了正确的房间。退房后回家前，我们享用了免费的欧陆式早餐，非常棒。我们的房间确实有很浓的清洁气味，但最终还是消失了。工作人员并不总是在前台，所以如果您需要什么东西，有时需要等待一段时间。总的来说，这是一次非常好的过夜体验，工作人员非常友好、知识渊博。
开车去参加活动很方便。房间干净舒适。我没有使用游泳池或商务中心，但看起来都很干净，从酒店任何地方都可以轻松到达。考虑到是星期几（星期二），而且客人相对较少，早餐相当丰盛
早餐服务浪费的材料令人震惊——到处都是纸张、塑料——太糟糕了。希尔顿需要更新其政策，不要再如此积极地向垃圾填埋场贡献力量——这太恶心了。
房间没有及时准备好，无法办理入住手续。工作人员匆忙为我们安排了房间，但提供的房间却有烟味。我特意预订了一间无烟房。
我无法成行，也没有取消费用:(