酒店回复: Dear Songtianwei,Thank you for your fantastic feedback! We are thrilled to hear that you enjoyed the Dream Suite, our Club Lounge, and the attentive service for your family. It’s wonderful to know that our facilities and team made your experience so memorable. We look forward to welcoming you back soon!Sincerely,Lara El Debuch Quality & Service Excellence Manager
酒店回复: Dear Guest,Thank you very much for sharing your feedback and for highlighting the convenience of our location and the variety offered at breakfast. I am glad to know you enjoyed the easy access to nearby attractions.I am sorry to hear that the rooftop pool and bathroom faucet did not fully meet your expectations. Your comments are very helpful, and we will certainly share them with the concerned teams to look into possible improvements.We truly appreciate your time in sharing your experience and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Lara El Debuch Quality & Service Excellence Manager
酒店回复: Dear Guest,Thank you for choosing us for your recent stay in Dubai and for taking the time to share your feedback about your experience. We look forward to welcoming you back soon to our hotel. Sincerely,Lara El Debuch Quality & Service Excellence Manager
酒店回复: Dear Guest,Thank you so much for your lovely feedback. We are delighted to know you enjoyed our convenient location, the comfort of your room, and the variety at breakfast — especially the Chinese options.We appreciate your note about the weekend crowd and completely understand how this can affect the experience. Your comment will help us continue improving our breakfast flow during busy times.It was a pleasure having you with us, and we look forward to welcoming you back for another enjoyable stay soon.Sincerely,Lara El Debuch Quality & Service Excellence Manager
酒店回复: Dear Guest User,Thank you for your wonderful feedback! We’re delighted that you enjoyed our service, facilities, breakfast, and convenient location. We look forward to welcoming you back to Sheraton Grand Dubai soon!Sincerely,Lara El Debuch Quality & Service Excellence Manager
酒店回复: 尊敬的宾客：
感谢您近期在迪拜入住我们酒店，并抽出时间分享您的入住体验。
我们期待很快再次欢迎您光临我们的酒店。
此致，
Lara El Debuch
质量与服务卓越经理
点评来源 Trip.com
5.0分
豪华特大床房
情侣出游
酒店位置还不错，靠近老城区和机场，步行几分钟到世贸地铁站。
楼下侧门对面还有家乐福小超市，果汁饮料水果零食一应俱全
房间内安静，洗澡水大，设施很新，住的很舒服
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酒店回复: Dear FazeUp,Thank you for choosing us for your recent stay in Dubai and for taking the time to share your feedback about your experience. We look forward to welcoming you back soon to our hotel. Sincerely,Lara El Debuch Quality & Service Excellence Manager
5.0分
豪华双床房
商务出差
入住体验超棒！环境优雅大气，房间舒适整洁。服务贴心周到，餐饮精致美味，设施齐全。强烈推荐！
希望洗澡的花洒可以稍微改进一下，水太小了，水流太细了，洗得不够舒服。
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酒店回复: Dear Guest User, Thank you for choosing us for your recent stay in Dubai and for taking the time to share your feedback about your experience. We look forward to welcoming you back soon to our hotel. Sincerely,Lara El Debuch Quality & Service Excellence Manager
非常好，54楼游泳池，52楼有水疗spa, 31楼club lounge每天有早餐下午茶还有晚上的happy hour，体验很不错，服务很全面！
梦幻套房（可使用俱乐部酒廊）:club lounge的服务体验很好，服务生热情友好，对小朋友很贴心照顾
冲着楼顶泳池去的，结果一点点大。卫生间水龙头开关太小，不方便拧开。
早餐还行，按照不同地域提供了好几种餐食。交通也算便利，步行至地铁站几百米。去迪拜mall四站路就到了。离未来博物馆和金相框都很近。
我本来应该在那里住13晚，但我决定缩短行程，在第5晚后就离开了。
我第一个房间淋浴有问题。水压很低，几乎没法洗澡，洗个完整的澡至少要30-45分钟。因此，在第三晚后我要求换房间。他们给了我另一个房间。半夜两点半到三点左右，我被房间里浓重的烟味熏醒了，而这里明明是禁烟设施。我打电话投诉了。于是，保安和值班经理来到我房间确认，之后他们又给我换了一次房间。这样，我在入住的第四天就已经换到了第三个房间了。我贴了我在那个房间里不速之客的照片。
第五天早上醒来，我看到一只蟑螂在房间里乱跑。那一刻我决定离开。更糟糕的是，当我要求退还剩余几晚的费用时，他们拒绝了。
我确定我不会再回到这家酒店住宿了，至于您是否想住，就取决于您了。也许您会比我有一个更好的体验。
1.第一天到达酒店已经是晚上十点了，由于预定的时候没有备注无烟楼层，前台表示大床房目前只有吸烟楼层，迫不得已只能住双床房。办理入住前后花了将近半小时！长途跋涉，我们已经疲惫不堪。第二天早上就跟前台要求换房，但是前后又处理了大概六小时才解决，期间打电话催了很多回，最后不得已求助携程客服。不得不说，前台的效率真的是有待提高。
2.早餐虽然品类丰富，可中式的选择不多，所以还是吃不惯，最后一天索性取消了早餐预定。
3.酒店靠近大马路，虽然有隔音，但是隔音效果不够理想。住的两间房一个在25楼，一个在19楼，半夜一旦有摩托车、跑车炸街，声音听得一清二楚。换房时特意要求前台安排一间远离马路的房间，但是依然没做到，也许是工作人员不熟悉房间的布局？还是无意间忽视了住户的需求？我不得而知。
交通位置挺方便，距离迪拜mall不远，房间也很新，早餐也很丰富，还有中餐，这很nice，但周末人特别多，大家尽量避免这个时间。
非常好，服务也很好，泳池很漂亮，早餐也很丰富，地理位置也很好，边上吃的也有当地餐哦好吃，小家乐福也在边上，地铁站走路8分钟
泳池比我想象的要好，最棒的是早餐！对了，房间条件也很好。酒店里还有网红打卡点，我们偶尔也会去玩玩。SPA每天都去做了，哈哈。
酒店位置还不错，靠近老城区和机场，步行几分钟到世贸地铁站。
楼下侧门对面还有家乐福小超市，果汁饮料水果零食一应俱全
房间内安静，洗澡水大，设施很新，住的很舒服
入住体验超棒！环境优雅大气，房间舒适整洁。服务贴心周到，餐饮精致美味，设施齐全。强烈推荐！
希望洗澡的花洒可以稍微改进一下，水太小了，水流太细了，洗得不够舒服。
这家酒店步行即可到达展会中心和地铁站。不过要提醒一下，这段路程没有遮蔽，所以走到地铁站可能会有点热。附近有一家小超市和药店。服务很好。我点了一份Deliveroo外卖送到酒店，当时我不在房间里，但工作人员还是把我的东西送到了房间。早餐种类非常丰富。房间干净又宽敞。床和枕头都很舒服。