酒店回复: 好的， 来自马尔代夫双鱼岛度假村 (Sun Siyam Olhuveli Maldives) 的热情问候。 感谢您分享您的精彩点评。我们很高兴得知您在豪华水上别墅的住宿体验完全符合您的期望，别墅的户外浴池和日出美景也为您带来了特别的体验。听起来，您在退潮时散步，与黄貂鱼和小鲨鱼的邂逅，都留下了难忘的回忆。 感谢您对接送服务和高尔夫球车服务的反馈，我们将与我们的团队一起改进，以便将来更好地为客人提供便利。尽管如此，我们很高兴看到您在马尔代夫的住宿体验依然如此美好，YouTube 功能也为您的舒适体验锦上添花。 我们期待着您再次光临双鱼岛度假村 (Sun Siyam Olhuveli Maldives)，享受另一段难忘的体验。 此致， Mohamed Ali 运营总监 马尔代夫双鱼岛度假村 (Sun Siyam Olhuveli Maldives)

酒店回复: Dear HuangyanlingwinsyThank you for your wonderful review! We’re thrilled to hear that you and your friends found our resort to be so beautiful and that you had a memorable stay.We are delighted that Leo’s attentive service made a positive impact on your experience. It’s great to know that you enjoyed the spacious Water Villa, the dining options, and the opportunity to explore our three islands. Each island does offer its unique charm, and we’re pleased that you had the chance to experience them all.Thank you for your kind words about the resort’s value and the tranquility of Romance Island. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for an extended stay in the future.Best regards,Mohamed Ali Director of Operations Sun Siyam Olhuveli Maldives

酒店回复: Dear Jack,Thank you for taking the time to share your feedback. We truly appreciate your comments as they provide us with valuable insights into your experience.We're happy to hear that you enjoyed the island's size, scenic diversity, and the new facilities at the Grand Water Villa. We're also glad to know that Mohammed, your villa attendant, made a positive impression.We sincerely apologize for the issues you faced regarding food preferences and the service provided by some of our team members. We take feedback seriously, and we will address this matter internally to ensure our staff provides the highest level of service to all guests, regardless of the meal plan. It’s concerning to hear about the communication difficulties you encountered with your butler and the misunderstanding regarding the soft drink policy. We’ll be reviewing our procedures to ensure that guests receive clear information in advance and that all team members maintain a professional and respectful attitude.It’s also unfortunate that you were dissatisfied with some of the environmental aspects, such as the water and snorkeling conditions, and the beach sand. Your input will help us assess areas where we can improve the overall guest experience.Again, we thank you for sharing your concerns and will work diligently to make improvements based on your feedback. We hope to have the opportunity to welcome you again in the future, providing you with a more seamless and enjoyable stay.Best regards,Mohamed AliDirector of OperationsSun Siyam Olhuveli Maldives

酒店回复: 亲爱的 TAKAHIRO 感谢您抽出时间分享您的详细评论。 我们很高兴听到您发现 Sun Siyam Olhuveli 是您在马尔代夫旅行中非常超值的选择，尤其是您欣赏水上小屋的景色和清洁度。我们也很高兴得知您对我们的半膳计划的质量感到满意。 但是，我们真诚地为您在住宿期间遇到的问题道歉，特别是珊瑚状况、溢水事件以及工作人员的回应。我们认真对待此类反馈，并将解决这些问题以改善我们的服务。 我们了解语言可能会成为某些客人的障碍，我们正在不断努力提高我们团队的沟通技巧，以更好地为所有客人提供帮助。 感谢您强调我们度假村提供的卓越价值。我们希望欢迎您再次光临，并在您下次光临时为您提供更好的体验。 此致， Mohamed Ali 运营总监 Sun Siyam Olhuveli Maldives