酒店回复: Dear Zhishenzhiren,Thank you so much for your outstanding review and kind words! We’re thrilled to hear that you enjoyed our warm and patient front desk service, as well as the great value and well-equipped rooms.We appreciate your feedback about the infinity pool size and are glad you still enjoyed the unique city views. Your support means a lot to us, and we look forward to welcoming you back for another wonderful stay!Warm regards,Vivian ChuHotel Manager

酒店回复: Dear Valued Guest,Thank you very much for your outstanding 10/10 rating and for your enthusiastic feedback regarding your recent stay at ibis Kuala Lumpur City Centre.We are truly delighted to know that you found your stay great, comfortable, and convenient. Your repeated compliments genuinely bring a smile to our team, and we are grateful for your kind words about our amenities, cleanliness, surroundings, and service.It is always rewarding to know that our efforts have contributed to such a positive experience. We sincerely appreciate your support and look forward to welcoming you back for another fantastic stay in Kuala Lumpur.Warm regards,Vivian ChuHotel Manager

酒店回复: Dear Guest,Thank you for sharing your feedback following your stay at ibis Kuala Lumpur City Centre.We are pleased to hear that you appreciated our convenient location, cleanliness, and prompt room service. Your observations regarding the room size and occasional odor have been noted and shared with our team to help us improve our facilities and maintain the best possible guest experience.We value your insights and hope to have the opportunity to welcome you back for another comfortable and enjoyable stay.

酒店回复: Dear Valued Guest,Thank you very much for your outstanding 10/10 review and for taking the time to share your experience.We are delighted to hear that you enjoyed our rooftop pool and bar, as well as the buffet. It is wonderful to know that our facilities contributed to a memorable stay.We’re also pleased that our central location and affordable pricing made your city walk convenient and enjoyable. Your kind words are a great encouragement to our team to continue delivering excellent service and experiences.We look forward to welcoming you back for another exceptional stay in Kuala Lumpur.Warm regards,Vivian ChuHotel Manager

酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback regarding your stay at ibis Kuala Lumpur City Centre. We sincerely apologize that your experience did not meet the standards you rightfully expect from our brand.We appreciate your positive comments about our location, festive lobby atmosphere, and room conveniences, which we are pleased to know added some comfort to your stay. However, we are truly concerned to learn about your experience at the front desk. Being told that no reservation existed despite presenting a valid confirmation, and the manner in which the situation was handled, is unacceptable and not reflective of ibis service values. Please accept our sincere apologies for the inconvenience, frustration, and lack of courtesy you encountered.Your feedback has been escalated to our management team for immediate review. We will reinforce training on reservation handling, communication, and service attitude to ensure that all guests are treated with professionalism, warmth, and respect at all times.We regret that this incident overshadowed your stay, and we truly appreciate you bringing it to our attention. Should you be willing to give us another opportunity in the future, we would welcome the chance to provide you with a far better experience.Warm regards,Vivian ChuHotel Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely regret to learn that your stay did not meet your expectations and apologize for the discomfort and frustration you experienced.Cleanliness and service standards are extremely important to us, and we are deeply concerned by your comments regarding the room condition and service attitude. Please be assured that your feedback has been escalated to our management and housekeeping teams for immediate review and corrective action, including pest control measures and service retraining, to prevent such occurrences in the future.Regarding the check-in time, we understand how important flexibility can be after a long journey. While standard check-in is at 3:00 PM, we regret that we were unable to better accommodate your arrival on this occasion.We appreciate your acknowledgment of our convenient location, but we are truly sorry that other aspects of your stay overshadowed this positive point. Your comments are invaluable to us as they help identify areas requiring urgent improvement.We hope you will consider giving us another opportunity to regain your confidence and provide you with a more comfortable and pleasant experience in the future.Kind regards,Vivian ChuHotel Manager

酒店回复: Dear Guest,Thank you for your outstanding 10/10 review! We’re thrilled to hear that you enjoyed your stay at ibis Kuala Lumpur City Centre and appreciated our convenient location, comfortable rooms, rooftop infinity pool, and breakfast offerings. It’s wonderful to know that our team could make your experience even more enjoyable with friendly service and early check-in.Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back on your next visit to Kuala Lumpur!Warm regards,Vivian ChuHotel Manager

酒店回复: Dear Dugujianwei,Thank you very much for your outstanding review and perfect score. We are delighted to hear that you enjoyed our infinity pool, rooftop gym, and the spectacular views of the Petronas Twin Towers.It’s also great to know that our central location and the wide variety of nearby dining options enhanced your stay, making it convenient and enjoyable for exploring Kuala Lumpur.We truly appreciate your recommendation and look forward to welcoming you back for another excellent stay at ibis Kuala Lumpur City Centre.Warm regards,Vivian ChuHotel Manager

酒店回复: Dear Guest,Thank you very much for your outstanding review and for awarding us a perfect score.We are delighted to know that you enjoyed your stay and that the room upgrade provided by our front desk enhanced your experience. It is always our pleasure to extend such gestures whenever possible, especially when it contributes to a more comfortable and memorable stay.We are also pleased that you appreciated our environment and convenient location close to key attractions. Your kind words truly motivate our team.Thank you for choosing to stay with us. We look forward to welcoming you back on your next visit.

酒店回复: Dear Shenjiayin37,Thank you very much for your 9.5/10 rating and for sharing your experience at ibis Kuala Lumpur City Centre. We’re delighted to know that you were overall very satisfied with your stay and found our hotel trustworthy.We truly appreciate your constructive feedback regarding the noise caused by moving chairs in upstairs rooms. Your suggestion to add sound-dampening mats or felt under chair legs is very helpful, and we will share this with our maintenance and management teams for review as part of our ongoing efforts to improve guest comfort.Thank you again for your valuable input. We look forward to welcoming you back and providing an even more comfortable stay in the future.Warm regards,Vivian ChuHotel Manager