酒店回复: Dear XianguangØwoniu,Thank you sincerely for taking the time to share such a wonderful review of your recent experience at AYANA Komodo Waecicu Beach. We are truly delighted to hear that your stay met your expectations even after booking months in advance.We are thrilled to know that you enjoyed our spacious rooms, breathtaking views, and exquisite breakfast selection. Your kind words about our resort facilities and the island-hopping experiences available mean so much to our team. Most of all, we greatly appreciate your recognition of our staff’s dedication to making you feel at home.It was our absolute pleasure to have you as our guest, and we look forward to welcoming you and your loved ones back for another unforgettable escape in Komodo.With warm regards,Agus Wianta | Interim General Manager

酒店回复: Dear Valued Guest,Warmest greetings from AYANA Komodo Waecicu Beach,Thank you very much for taking the time to share your detailed feedback with us. We are truly grateful for your kind words regarding our breathtaking ocean views, expansive hilltop lobby, and our service team’s swift and attentive care. We are delighted that you enjoyed our bar and dining experiences, and deeply value your recognition of our warm hospitality.We sincerely apologize for the inconvenience caused by the cleanliness of the bathroom floor and any disappointment you felt regarding the breakfast and the full capacity of our guest activities during your stay. Please rest assured that your comments have been shared with our housekeeping and culinary teams to ensure we uphold the highest standards that AYANA is renowned for. We will also review our activity booking procedures to better accommodate our guests’ preferences in the future.Your valuable feedback motivates us to continuously enhance our guest experience. Should your travels bring you back to Labuan Bajo, it would be our great pleasure to personally assist with your arrangements to ensure a truly memorable and seamless stay, allowing you to experience more of AYANA’s signature offerings.Thank you once again for choosing to stay with us, and for helping us to improve through your observations.With warmest regards,Agus Wianta | Interim General Manager

酒店回复: Dear Ethani,Warmest greetings from AYANA Komodo Waecicu Beach!Thank you very much for sharing such a detailed and heartfelt review of your recent stay with us. We are genuinely delighted to hear that your experience in our Ocean View Room exceeded all expectations and that every aspect of your trip, from the breathtaking views and luxurious amenities to the attentive service and diverse dining, left such a memorable impression.It is truly rewarding to know that the efforts of our team made you feel welcome and cared for throughout your visit. We take great pride in creating a relaxing haven and unforgettable experiences for our guests, and your recognition inspires us to continue delivering the highest standards of hospitality.We are especially pleased that you enjoyed the beauty of Waecicu Beach, our culinary offerings, and your adventures exploring Komodo’s natural wonders. Your kind words have been shared with the entire team, and they join me in expressing our sincere gratitude for your recommendation.Thank you once again for choosing AYANA Komodo as your home away from home. We are already looking forward to welcoming you and your friends back for another perfect getaway by the azure sea.With warm regards,Agus Wianta | Interim General Manager

酒店回复: Dear bonny21,Thank you very much for choosing AYANA Komodo Waecicu Beach as your preferred destination and for taking the time to share such a wonderful review.We are truly delighted to know that you consistently enjoy your stays with us, especially appreciating the spacious and clean rooms, the beautiful ambiance, and our range of amenities and activities. It is wonderful to hear that you made the most of our pool and restaurant, and that your overall experience was memorable.Your feedback about the reservation process for activities is also duly noted and will be shared with our team to see how we might enhance this aspect of our guests’ experience in the future.Thank you once again for your trust and loyalty. We look forward to welcoming you back for another unforgettable stay at AYANA Komodo Waecicu Beach.Warm regards,Agus Wianta | Interim General Manager

酒店回复: Dear Valued Guest,Warmest greetings from AYANA Komodo Waecicu Beach!Thank you very much for taking the time to share your wonderful review. We are truly delighted to learn that you enjoyed the beautiful scenery, our welcoming team, clean facilities, and our breakfast offerings. It is our utmost pleasure to know your stay was memorable and that you appreciated our service and amenities.We also sincerely appreciate your constructive feedback regarding the island’s accessibility and transportation. As you mentioned, due to our unique location and the absence of Grab services, getting around the area can be a bit challenging. Please allow us to recommend our dedicated Guest Service Team, who would be more than happy to assist in arranging transportation or drivers to suit your needs in future visits.Thank you again for choosing AYANA Komodo as your destination. We hope to have the pleasure of welcoming you back soon for another exceptional experience.Best regards,Agus Wianta | Interim General Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to hear that you enjoyed your stay with us and that our lobby views, service, and seafood BBQ made a positive impression on your visit.While we regret that the weather prevented you from experiencing Pink Beach this time, we are grateful to know that it did not diminish the enjoyment of your trip. Your kind recognition of our facilities and team motivates us to continue delivering memorable experiences for all our guests.We sincerely hope to welcome you back soon, perhaps under sunnier skies, so you may further explore all that Labuan Bajo and AYANA Komodo Waecicu Beach have to offer.With warm regards,Agus Wianta | Interim General Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your wonderful feedback and for giving us such an outstanding score. We truly appreciate your compliments regarding our location, the pier, and the unique experience it offers for swimming. It is delightful to hear that you enjoyed the gym facilities with the beautiful sea views, as well as your run along our scenic surroundings.We also value your honest remark about breakfast, and will continue to seek ways to create even more memorable dining experiences for our guests.Once again, thank you for choosing AYANA Komodo Waecicu Beach for your stay. It was our pleasure to serve you, and we sincerely hope to welcome you back soon for another exceptional experience amidst the beauty of Labuan Bajo.Warmest regards,Agus Wianta | Interim General Manager

酒店回复: 尊敬的宾客： 非常感谢您抽出宝贵时间与我们分享您的反馈。我们很高兴得知您喜欢我们优美的地理位置以及在酒吧欣赏星空的体验——这些特别的时刻正是我们度假村的独特之处。 我们也感谢您对我们大多数员工友善的赞扬。同时，我们也感谢您指出我们可以改进的地方。您关于我们设施，特别是洗发水和护发素的反馈已转达给管理团队，以便他们进行审核和改进。 对于您在水疗中心的体验未能达到预期，我们深表歉意。您所感受到的服务缺乏热情和专业水平与我们的预期不符。我们将对水疗中心团队进行额外的培训，以确保服务质量符合我们承诺提供的护理水平。 您的意见对我们改进服务至关重要。我们期待着您的再次光临，为您带来更加顺畅、焕然一新的入住体验。 此致， Agus Wianta 临时总经理

酒店回复: Dear Valued Guest,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the breathtaking scenery and that our lunch and dinner exceeded your expectations. It is truly rewarding to know that our culinary offerings stood out compared to the restaurants on the main street.We appreciate your feedback regarding the room facilities. While they meet a four-star standard, we are glad that the beautiful surroundings enhanced your overall experience. Your comments are valuable as we continue to improve our facilities and services.It was our pleasure to have you with us, and we look forward to welcoming you back for another memorable stay.Warm regards,Agus WiantaInterim General Manager

酒店回复: Dear our Guest, Warmest Greeting from AYANA Komodo Waecicu Beach, Thank you very much for sharing your feedback. We are pleased to hear that our Chinese-speaking guest service team was able to make communication smoother, and that you enjoyed the sunset cruise as well as the playground activities for children. It is also wonderful to know that you found our property well-maintained despite its age.At the same time, we regret that your check-in experience felt rushed and that the room was not ready earlier. Please accept our sincere apologies. We will continue to review our procedures to ensure a more seamless arrival experience for our guests.Thank you again for choosing to stay with us. We truly appreciate your comments and look forward to welcoming you back in the future.Sincerly Regards, Agus Wianta Interim General Manager