酒店回复: Dear Valued Guest,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the breathtaking scenery and that our lunch and dinner exceeded your expectations. It is truly rewarding to know that our culinary offerings stood out compared to the restaurants on the main street.We appreciate your feedback regarding the room facilities. While they meet a four-star standard, we are glad that the beautiful surroundings enhanced your overall experience. Your comments are valuable as we continue to improve our facilities and services.It was our pleasure to have you with us, and we look forward to welcoming you back for another memorable stay.Warm regards,Agus WiantaInterim General Manager
酒店回复: Dear our Guest, Warmest Greeting from AYANA Komodo Waecicu Beach, Thank you very much for sharing your feedback. We are pleased to hear that our Chinese-speaking guest service team was able to make communication smoother, and that you enjoyed the sunset cruise as well as the playground activities for children. It is also wonderful to know that you found our property well-maintained despite its age.At the same time, we regret that your check-in experience felt rushed and that the room was not ready earlier. Please accept our sincere apologies. We will continue to review our procedures to ensure a more seamless arrival experience for our guests.Thank you again for choosing to stay with us. We truly appreciate your comments and look forward to welcoming you back in the future.Sincerly Regards, Agus Wianta Interim General Manager
酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed our beautiful location and the stunning sunset views—these moments are truly among the highlights of staying with us.At the same time, we sincerely appreciate you bringing the billing experience to our attention. Please accept our apologies for the inconvenience and discomfort it caused. While our billing procedures require certain transactions to be processed at the time of service, the approach should always remain discreet, respectful, and aligned with the hospitality standards we strive to uphold.We are currently reviewing this matter with the team to ensure that such procedures are handled with far better communication and professionalism, without interrupting the guest experience. Your comfort and privacy are extremely important to us.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable stay in the future.Warm regards,Agus WiantaInterim General Manager
酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback with us, and we truly appreciate the time you took to highlight both the positive aspects and the areas where we fell short. We are pleased to hear that you enjoyed the stunning scenery and found the overall value acceptable.At the same time, please accept our sincere apologies for the slow service response and the inconvenience regarding towel delivery. This is certainly not the level of service we aim to provide, and we will be reinforcing our operational standards with the team to prevent a recurrence.Regarding your comment about the check-in experience, we take this matter extremely seriously. I would like to assure you that our hotel has a strict nondiscrimination policy, and room allocation is based solely on room availability and housekeeping readiness, never on nationality or background. However, I understand how the situation may have caused frustration, and we are reviewing the details internally to ensure our procedures remain fair, transparent, and consistent for all guests.Your feedback is invaluable as we continuously strive to improve our service quality. We hope to have the opportunity to welcome you back and provide you with a better and more seamless experience in the future.Warm regards,Agus WiantaInterim General Manager
酒店回复: Dear Valued Guest,Warmest greeting from AYANA Komodo Waecicu Beach!Thank you for sharing your feedback with us. We sincerely apologize for the experience you encountered during your stay. Providing excellent service to all our guests is our top priority, and we regret that we fell short of your expectations in this instance.Regarding your room assignment, we strive to accommodate all guest preferences whenever possible. We will review this situation with our front desk team to ensure better communication and service in the future. Discrimination of any kind is unacceptable, and we take your concerns very seriously.We appreciate your kind words about the beautiful scenery and fresh air at our property, and we hope to have the opportunity to welcome you back for a more pleasant experience. Warm Regards, Tri Tauk | Guest Experience AYANA Hospitality W AYANA.COM Pantai Waecicu, Labuan Bajo, Flores, Nusa Tenggara Timur, Indonesia 86554
酒店回复: Dear Mr/s. Nidefengfeng,Thank you very much for taking the time to share your feedback with us.We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the malfunctioning in-room safe and for any shortcomings in the arrival experience. Your comments regarding the room size and service standards have been noted and shared with the relevant departments for improvement.While we’re glad to know you enjoyed the sunset views, it’s clear that we fell short in delivering the overall experience we strive for. We truly value your input, as it helps us to enhance the quality of our services.We hope to have the opportunity to welcome you back in the future and restore your confidence in AYANA Komodo Waecicu Beach.Warm Regards,Shimon Kitamura | Guest Experience OfficerAYANA Hospitality W AYANA.COMPantai Waecicu, Labuan Bajo, Flores, Nusa Tenggara Timur, Indonesia 86554
酒店回复: Dear Valeu Guest,Warm Greeting from AYANA Komodo Waecicu Beach and Thank you for your honest and detailed feedback.We’re glad to know that, despite the issue, you still found your overall stay very good — and we truly appreciate your patience and persistence throughout the process. We sincerely apologize for the inconvenience caused by the bathrobe and the delay in resolving the matter. This is certainly not the standard we strive for, and your comments have been shared with our housekeeping and management team for immediate improvement.We’re happy to hear you appreciated the gesture of compensation in the end, and your closing words brought a smile to our faces — we’re lucky to have kind and understanding guests like you.We hope to welcome you back again soon for a much smoother and even more enjoyable stay.Warm regards,Yana Suryana | Quality Manager AYANA Hospitality W AYANA.COM Pantai Waecicu, Labuan Bajo, Flores, Nusa Tenggara Timur, Indonesia
太太太喜欢这个酒店了！！！！！！！！！！！！！！落日非常非常美，晴天的时候简直是仙境，性价比巨高，简直无敌！！！饭也很好吃，服务很好，可以送餐上门，人均一两百能吃的很开心
私人岛有很多小珊瑚和小鱼，可以完全躺平很适合度假
地理位置绝佳！晚上还能在酒吧看到很多星星，太棒了。
洗浴用品（尤其是洗发水和护发素）对于这个档次的酒店来说，有待改进。
大部分员工都很友好，但水疗中心的接待人员没有笑容，技术也不行。坦白说，水疗中心让人很失望。
风景无敌美 酒店的午餐晚餐也很好吃 比主街上的西餐厅好吃多了 房间设施就四星级标准 但是奈何风景太美瑕不掩瑜
有中文客服、沟通会顺畅很多，科莫多行程很赶所以没有过多的时间呆在酒店，酒店虽然建造时间早、但维护的不错，酒店的落日巡航体验很好很推荐，儿童乐园还有人陪玩，但入住时间卡的很刚好、到得早也要15点才能打扫好。希望以后能越来越好
酒店选址很好，夕阳也很出片
但是酒店的服务员不得不吐槽：
酒店消费必须实时结算，即使签字都不行的，我们第一天吃完晚饭想着签单最后结账。最后服务员拿着 POS 机跟着回了房间……这种被催账的体验也是很难得了
酒店大堂的View值五分
到房间后发现免费的儿童加床已经铺好（我们订的双床房并没有要求一定要加床），服务点赞。可以看出酒店在亲子这块确实做的非常不错。
房间虽然不大但是布局非常合理，空间使用感强。
唯一美中不足的是酒店的活动几乎都是要收费的，隔壁新开的万豪设备租赁使用都是免费，这一点上看来Ayana还是过于骄傲了。
风景没话说，绝美！性价比还可以的，除了服务员响应不及时，送浴巾也没人来送。比起巴厘岛的服务员的服务态度，这边差很多
忘记说了，酒店带有种族歧视，外国人入住可以提前，中国人都等在大堂下午两三点才能入住
风景优美，空气清新，但是前台会说中文的女服务员，歧视华人，酒店共11层。我提前订的海景套房，她让我去3楼，我说去高层，她坚持不同意，不知为什么，国外会说中文的服务员会认为自己很了不起，态度恶劣！
不值这个价，房间保险柜坏了响了一晚上，虽然行李箱送到房间，但是在巴厘岛1000的酒店，都有人引导到放门口，这2000多的就手指头指指电梯就完事了，我都懵了，然后房间很小，咳，也就这个酒店日落 是最值得了，但是，反正下次不会住了
特别特别好 酒店浴袍有汗味油味 与酒店方沟通了四次对方均强调其实他们换了 酒店工作人员核实此事用了二十个小时 这种锲而不舍的精神让我非常敬佩 并且直到我提出要求补偿后提出了送酒两杯 非常大气的酒店 非常棒 谁住谁是小可爱