酒店回复: Hi,Thank you for your wonderful feedback. We’re thrilled to hear that you enjoyed the guest rooms and the comfort of the balcony, along with the great views. We’re also glad that our facilities, including the buffet area, were to your liking.Your comments are truly appreciated, and we hope to welcome you again for another comfortable stay.Kind regards,Arawa Park Hotel
酒店回复: Hi, Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations regarding your room request and the noise issues you experienced during your stay. We understand how important it is to receive the room location as requested, and we regret that, we were unable to accommodate that preference.Your comments regarding the condition of the hotel and the service have been noted. We are addressing these areas with our team to improve the overall guest experience.We truly appreciate your feedback, and we hope to have the opportunity to provide you with a more comfortable and seamless stay in the future.Kind regards,Arawa Park Hotel
酒店回复: Thank you for sharing your feedback with us. We appreciate your detailed comments and are glad that you found the location convenient, especially with the free parking for self-driving tours. We're sorry to hear that the room's furnishings and facilities didn't meet your expectations. We understand how important comfort is, and we'll make sure to address the issues you mentioned, such as the lack of sockets and lighting. Regarding the bed comfort, we recognize that preferences can vary, and we'll take your feedback into consideration. We hope to have the opportunity to improve your experience in the future.
全程唯一能称之为酒店的地方,楼层高、有自助餐区,接待旅行团的酒店。客房条件确实好,面积大,还有小阳台,坐在阳台吹风赏景,特别舒服。
我最近住在这家酒店。地理位置非常好,交通和餐饮都很方便。不过,自助早餐很一般,没什么特别的。另外,房间的清洁度没有达到我的预期,维护可以做得更好。总的来说,如果地理位置是您的首要考量,这里是一个方便的选择,但清洁度和早餐质量有待提高。
预订时,要求高楼层和远离电梯,酒店都答应,但是到后只给安排一楼房间,而且对着一楼的入门,所有一层的住客都要从这进,旅行团和旅客大呼小叫,答应了就把客人骗来,然后不兑现,这就是这家酒店人品有问题。酒店很老旧,服务差。
网上的图片太骗人了,房间又旧又破。我们好几个小时都没热水,前台一直让我们等,结果我们只好没洗澡就睡了。退房的时候前台问我们住得怎么样,我们如实说了,但他们也没采取任何措施。房间里没有微波炉,也没有厨房设施。外面的停车场也不安全。
整体入住体验非常令人失望。前台总是很忙,因为只有一名工作人员,导致办理入住和处理任何请求都非常耗时。最大的问题是房间里的热水壶——状况非常糟糕,上面有明显的污垢和污渍。我需要为我的宝宝烧水,但这个水壶根本无法安全使用。这简直是一场噩梦,让我对这次住宿非常不满。
宽敞的房间,床很舒服。淋浴水龙头很难调,自助餐很棒👍
房间又大又宽敞,但装修有点过时。位置很好,市中心去哪儿都方便。健身房不错,但空调不给力。凌晨两点火警响了,所有人都疏散了一个小时。虽然不是酒店的错,但消防出口的指示不清楚。从停车场进来的入口在一楼,所以如果你的房间在那一层可能会有点吵。
老酒店了,就在赛马场边上,环境尚可。前台服务人员多为印度人,服务一般。酒店有免费停车场,这对自驾游很重要。我们住在地面层,房间宽敞,但房间家具及设施老旧,有冰箱,灯少且暗,尤其是插座太少,床头就没有插座,这很不方便。新西兰酒店的床普遍偏软,不舒服。
我们在罗托鲁瓦住了一晚,选择了这家酒店。总体来说,设施比较老旧,但酒店给我们升级了房间,住到了一个非常宽敞、视野很好的房间,住得很舒服!工作人员也很友善,态度很好。不过前台只有一位工作人员,所以办理入住手续时可能需要排队等候。
我最近入住了阿瓦拉公园酒店 (Arawa Park Hotel),整体入住体验很愉快。酒店地理位置优越,靠近罗托鲁瓦 (Rotorua) 的主要景点,周围风景优美。
房间宽敞干净,床很大也很舒服。考虑到实惠的价格,这家酒店性价比很高,非常适合那些寻求舒适且经济实惠住宿的人。
工作人员服务周到友好,甚至主动提出为客人加热餐食,这个贴心的举动增添了便利性。我很赞赏他们对安全的重视,办理入住时他们特意登记了我的车牌号。
我注意到酒店内有洗衣机和洗衣设施,对于长期入住的客人来说会非常实用。虽然我没有询问这些设施是否免费使用,但很高兴能看到有这样的便利设施。如果能提供更清晰的使用信息就更好了。
一个缺点是房间里缺少转换插头,这让设备充电有点不方便。如果能增加转换插头或万能插座,将大大提升客人的整体体验。
总的来说,阿瓦拉公园酒店是罗托鲁瓦一个舒适又实惠的住宿绝佳选择。如果能进行一些小的改进,比如提供转换插头和更清晰地沟通便利设施使用情况,酒店体验会更好。