酒店回复: Thank you for the great feedback! We’re so glad you enjoyed your stay and that our team made you feel welcome. We look forward to seeing you again soon!
5.0分
其他
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翻译提供方：Google
好的
3.0分
家庭亲子
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I booked a 2 bedroom suite to celebrate my baby’s birthday. My sister came to visit us all the way from CT with her 3 children. My 13 year old nephew went to the lobby to pick up our food delivery where he was approached by
Assistant General Manager, Woo (female) and was told he had to leave the property by 8pm. A bit hooked up, my nephew made myself and my sister aware of the encounter. When AGM Woo was confronted about such encounter with my nephew, she sarcastically apologized and was very condescending. My sister no longer wanted to stay at the hotel because of such treatment. We couldn’t help but feel targeted. To have spent almost 500$ on that suite I felt like I was robbed of what should’ve been a great experience. My baby’s birthday celebration was tainted.
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酒店回复: Thank you for taking the time to share your feedback. I am truly sorry to hear about the experience you and your family had during what should have been a special celebration for your baby’s birthday. Your nephew’s interaction in the lobby and the way you felt during your conversation with our Assistant General Manager are certainly not the feelings we want any guest to leave with, and I apologize for any discomfort or frustration this caused.I also want to provide some clarity regarding our hotel policies. For the safety and comfort of all guests, parties and large gatherings are not permitted in our guest rooms, and the maximum occupancy for the two-bedroom suite you reserved is four individuals. Our team members are expected to enforce these policies professionally and respectfully, and I regret if this was not your experience.Please know that your concerns have been shared with our leadership team so they can be addressed appropriately. We value your feedback, and I am sorry that this stay did not meet the expectations you had for such an important occasion. If you would like to discuss this further, I would be more than happy to speak with you directly.Thank you again for bringing this to our attention.
1.0分
家庭亲子
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The room was fine at first until my son tried climbing the nightstand to get on the bed and it pinned him down with his legs caught in the drawer. There wasn't any anti slip in the shower in our room and then we found an empty bed bug husk on the couch. Didn't offer any kind of resolution. When i told them they didn't even ask if my kid was okay or anything.
Up to all that it would have been a great stay other than being expensive.
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酒店回复: Thank you for taking the time to share your experience. I am truly sorry to hear about the concerning issues you encountered during your stay, especially the situation involving your son. His safety and well-being are incredibly important to us, and I am very sorry that our team did not express proper concern or follow-up when you reported what happened.The issues you described—the instability of the nightstand, the lack of anti-slip material in the shower, and the bed bug husk you found—are not acceptable and certainly not reflective of the standards we strive to maintain. I understand how upsetting and disappointing this must have been, particularly when no resolution or support was offered at the time.I would sincerely appreciate the opportunity to speak with you directly so we can address this properly and ensure the matter is fully investigated. When you have a moment, please contact the hotel and ask for a manager so we can discuss your experience further.Thank you again for bringing this to our attention, and I hope we have the chance to make this right.
4.0分
家庭亲子
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The place was very nice but I booked it for the pool, which had been out of service for over a week. Had I been informed, before check in I would have made reservations elsewhere since I was expecting to swim with the family. Otherwise the stay was good, the personnel, very courteous.
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酒店回复: Hi Laura, thank you so much for staying with us at the Residence Inn. I apologize for the inconvenience of not having the pool. it is up and running again now, so hopefully when you stay with us again, you can enjoy the pool.
4.0分
其他
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The room was nice and private. House keeping was amazing as always. They kept my room clean and tidy with no issues.
My only issue was with the doors. Anytime anyone left or came into their room you knew it because the doors kept slamming shut after anyone that walked through the door. At first it sounded like someone was fighting and just running betwen rooms however when i went to investigate and asked other guests if they heard doors slamming said all the doors do that now and thought someone had let their children play in the halls.
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酒店回复: Thank you for choosing to stay with us and sharing your feedback. Your feedback has been shared with our maintenance team who join me in a sincere apology for your experience with our doors. We thank you for bringing this to our attention and we will do our best to correct this before your next stay.
房间较大，有书桌和客厅、餐厅、厨房等区域，非常适合短期旅居，出行方便，停车免费，信用卡刷卡可用的洗衣房也很实用，下次还会来。附近有H mart亚超，做饭食材也容易凑齐。
酒店费用莫名其妙的收了我三次费用 第一笔是网上在线付款所有房费及税费 第二次 Check in时候说必须付税费 又预付一笔560美元的费用 后来第二天早上又自动扣款一笔560美元 到目前为止 第一笔560美元变成了实际扣款155.78美元的费用 到现在酒店也没处理好
是一个较具性价比的酒店，到纽约市中心基本半小时车程，设施齐全，早餐有十几种选择，舒适
非常适合短期居住有中国味的家庭。周边又难吃又贵，还不如自己烧。
纽约之旅
免费停车，房间舒适干净，配有厨房！距离纽约市景点稍远，但可以通过谷歌地图查询公交车、地铁和火车路线。我们租了一辆车开到市中心，把车停在一个私人停车场（全天平均60美元），然后乘坐地铁游览纽约市中心的旅游景点。
好的
I booked a 2 bedroom suite to celebrate my baby’s birthday. My sister came to visit us all the way from CT with her 3 children. My 13 year old nephew went to the lobby to pick up our food delivery where he was approached by
Assistant General Manager, Woo (female) and was told he had to leave the property by 8pm. A bit hooked up, my nephew made myself and my sister aware of the encounter. When AGM Woo was confronted about such encounter with my nephew, she sarcastically apologized and was very condescending. My sister no longer wanted to stay at the hotel because of such treatment. We couldn’t help but feel targeted. To have spent almost 500$ on that suite I felt like I was robbed of what should’ve been a great experience. My baby’s birthday celebration was tainted.
The room was fine at first until my son tried climbing the nightstand to get on the bed and it pinned him down with his legs caught in the drawer. There wasn't any anti slip in the shower in our room and then we found an empty bed bug husk on the couch. Didn't offer any kind of resolution. When i told them they didn't even ask if my kid was okay or anything.
Up to all that it would have been a great stay other than being expensive.
The place was very nice but I booked it for the pool, which had been out of service for over a week. Had I been informed, before check in I would have made reservations elsewhere since I was expecting to swim with the family. Otherwise the stay was good, the personnel, very courteous.
The room was nice and private. House keeping was amazing as always. They kept my room clean and tidy with no issues.
My only issue was with the doors. Anytime anyone left or came into their room you knew it because the doors kept slamming shut after anyone that walked through the door. At first it sounded like someone was fighting and just running betwen rooms however when i went to investigate and asked other guests if they heard doors slamming said all the doors do that now and thought someone had let their children play in the halls.