酒店回复: Dear Valued Guest,Thank you very much for sharing your experience with us. We are delighted to hear that our location next to the metro made getting around convenient and that you appreciated the easy access to the Dubai Mall.It is wonderful to know that the convenience store, the variety at breakfast, and the delicious lattes added to the comfort of your stay, and that our team was able to assist with to‑go options.We truly appreciate your feedback and look forward to welcoming you back to Conrad Dubai again.Best regards,Mar FalgueraQuality Manager

酒店回复: Dear Daolidemuyulou,Thank you very much for sharing your experience with us. We are delighted to hear that your room exceeded your expectations, that you found the facilities well maintained, and that our location made travelling convenient during your stay.We appreciate your comment regarding upgrade recommendations, and we will certainly review this with the team to ensure our approach remains helpful and respectful of our guests’ preferences.We truly appreciate your feedback and look forward to welcoming you back to Conrad Dubai again.Best regards,Mar FalgueraQuality Manager

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our grand lobby, comfortable rooms, and excellent breakfast in such a relaxing dining environment. It is also wonderful to know that you found our swimming pool enjoyable and our location convenient, especially being just steps away from the Museum of the Future.Your kind words mean a great deal to our team, and we truly look forward to welcoming you back for another memorable stay.Best regards,Mar FalgueraQuality Manager

酒店回复: Dear Angbuyang,Thank you for taking the time to share your feedback with us. We are delighted to know that you appreciated our convenient location near the subway, the extensive breakfast selection, and the friendly service provided by our team. It is also wonderful to hear that you enjoyed the heated swimming pool.We value your constructive comments regarding the age of some facilities and the atmosphere during busy periods. Please be assured that we continuously strive to improve our guest experience, and your observations will be taken into consideration as we plan future enhancements.We truly appreciate your balanced review and look forward to welcoming you back for another enjoyable stay.Warm regards,Mar FalgueraQuality Manager

酒店回复: Dear mayacruz,Thank you so much for sharing your experience with us. We are truly delighted to hear that you enjoyed your stay overall, especially the comfort of the room and the special anniversary arrangements. It means a great deal to us that you chose to celebrate such a meaningful occasion at our hotel, and we are glad the cake and ceremony added a memorable touch to your visit.However, we are deeply concerned to learn about the incident involving your key card and the unexpected visitor. Please accept our sincerest apologies for the distress this caused you and your family. Your safety and peace of mind are of the utmost importance to us, and we take such matters very seriously. We are currently investigating this situation thoroughly to ensure that it does not happen again. Additional security measures are being reviewed and reinforced to protect all our guests.We truly appreciate your feedback and your courage in bringing this to our attention. If you feel comfortable, we would welcome the opportunity to speak with you directly so we can better understand the details and offer further support.Thank you again for staying with us, and we hope to have the chance to restore your confidence in a future visit.Best regards,Mar Falguera GarrigaQuality Manager

酒店回复: 尊敬的宾客： 我们很高兴您在迪拜康莱德酒店拥有美好的体验。您的反馈对我们意义重大，我们期待再次欢迎您，享受难忘的入住体验！ Mar Falguera Garriga 质量经理 迪拜康莱德酒店

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Your comments regarding the condition of the facilities and the level of service are very important to us, and we take them seriously.In order for us to understand the situation in more detail and address your concerns properly, we would appreciate the opportunity to speak with you directly. You are welcome to contact me at mar.falguera@conradhotels.com, and I will review your experience with full attention.We value your feedback and hope we will have the chance to restore your confidence in a future stay.Best regards,Mar FalgueraQuality Manager

酒店回复: Dear Feizoubuke,Thank you very much for your detailed and thoughtful review. We are delighted to hear that you enjoyed your stay in our connecting rooms and found great value in the seasonal package that included breakfast and dinner. It is wonderful to know that our location made your travels so convenient, with easy access to the light rail and nearby attractions such as the Dubai Frame, the Museum of the Future, and Dubai Mall.We are also pleased that you appreciated the variety in our daily meal offerings and had a pleasant experience at the pool. Your kind words are truly encouraging and will be shared with our team.We look forward to welcoming you again for another memorable stay.Best regards,Mar Falguera GarrigaQuality ManagerConrad Dubai

酒店回复: Dear Valued Guest,Warm greetings from Conrad Dubai.Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. Please accept our sincerest apologies for the inconvenience you experienced—from the condition of the room and facilities to the delay in service and communication challenges.We deeply regret that our team was unable to provide the level of hospitality and comfort you rightfully expect from a Conrad property. Your comments regarding the language barrier and the early check-out reminder have been noted with concern and will be addressed internally to ensure better guest experience moving forward.We value your feedback as it helps us improve, and we would appreciate the opportunity to learn more about your experience. If you are willing, please feel free to reply to the mail we have sent you. We would be grateful for the chance to make amends.Thank you again for bringing these matters to our attention.Best regards,Mar FalgueraQuality Manager

酒店回复: 尊敬的旅好会士 感谢您分享您用心的点评。我们很高兴得知您在仲夏时节享受了愉快的住宿体验。我们靠近地铁站的便利位置和舒适的客房，让您在旅途后享受到轻松的体验，这让我们倍感欣慰。 我们尤其高兴您欣赏酒店的美景、舒缓的沐浴以及我们提供的包含各种中东菜肴的自助早餐。您的好评对我们的团队意义重大，我们非常感激有机会接待您。 我们期待着未来再次欢迎您的到来。 此致， Mar Falguera Garriga 质量经理 迪拜康莱德酒店