酒店回复: Thank you so much for taking the time to share your feedback about your recent stay with us. We are happy to hear that you had a good experience and that our team was able to contribute to your enjoyable stay.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.Warm regards,
2.0分
家庭亲子
Furnishings are very outdated. Hallway carpet was not clean at all. Pullout bed was not sturdy at all and needed replacing.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain. our feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.
3.0分
家庭亲子
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Well I would like to start off by saying the staff was friendly and helpful. We had asked for a room downstairs which we did get. There a few things that I wish I would have known; first the people that smoke outside the smells would come in to the room since we were close to an exit door. Second our room looked like they were in the process of being remodeled and was not completed. Maybe the rest of the floors those rooms may have look more inviting. We had a lot of spiderwebs with spiders in the corners of the room.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain. our feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.
1.0分
商务出差
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The staff here was terrible - zero customer service.
We checked in at 9:30 after a long day of travelling. They charged an additional $100 security deposit which I am still waiting to be refunded. They put us between 2 families that were running between rooms all night and making all sorts of noise. We went down to complain and also ask for an extra pillow. They had none.
This morning we went to shower and there was no hot water, or water pressure. Breakfast ended at 9:30 and at 9:35 we attempted to go grab a pack of oatmeal and water and were greeted with a very unfriendly worker. Nothing had been put away yet. Overall it was just a bad experience, the location was a little sketchy and the room was clean-ish but the staff was unfriendly and unhelpful. Will not be going back thankfully !
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain. our feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.
1.0分
其他
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HORRIBLE & DIRTY
When we pulled into the lot we thought oh no!! garbage in the entry way and parking lot. Large holes in the screens, people lounging in the very small lobby, which was also very dirty and smelled of Hash. WE just turned around and left. I called and cancelled immediately. Went to the Holiday Inn across the street.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. Your experience does not reflect the high standards we strive to maintain. our feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.
3.0分
情侣出游
The room where i stayed was too close to the kitchen area and you could hear everything while i was trying sleep.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. I am sorry to hear you had some noise issue due to the location of your room. If I may suggest for any future stays you can request a quieter room perhaps at the end of the hallway or on our 3rd floor, We will gladly provide you with one if available. Thank you once again, we hope to welcome you back and provide you with a much improved experience.
3.0分
其他
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The downstairs floor wet in the elevator water on the floor hall dirty but the room was clean and fresh I must say guest service was nice and friendly can do for a up grade
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. Your feedback is invaluable in helping us improve our services and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us
4.0分
其他
The staff was awesome and professional. I actually enjoyed the stay. I loved the room, really clean.
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酒店回复: Thank you so much for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had a wonderful experience and that our team was able to contribute to your enjoyable stay. We strive to provide exceptional service and comfort to all our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back soon. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Thank you once again for your wonderful feedback.
1.0分
家庭亲子
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Ants and roaches and beg bugs was everywhere water wasn’t working and then we we laid out the let out sofa it was rat traps on the bed and bed had pee stands and hotel didn’t have towels in pool area and when ask they said they ran out hotel has spiders webs on cover me and my family left and couldn’t enjoy our stay
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered and any inconvenience they may have caused. We have thoroughly inspected the rooms you stayed in and there were no signs of any kind of bugs. Possibly you may have seen ants which tend to appear when anything sweet is left out, If you have any further concerns or if there is anything we can do to make it right, please do not hesitate to contact us.
这是我住过最糟糕的酒店。
好的
Furnishings are very outdated. Hallway carpet was not clean at all. Pullout bed was not sturdy at all and needed replacing.
Well I would like to start off by saying the staff was friendly and helpful. We had asked for a room downstairs which we did get. There a few things that I wish I would have known; first the people that smoke outside the smells would come in to the room since we were close to an exit door. Second our room looked like they were in the process of being remodeled and was not completed. Maybe the rest of the floors those rooms may have look more inviting. We had a lot of spiderwebs with spiders in the corners of the room.
The staff here was terrible - zero customer service.
We checked in at 9:30 after a long day of travelling. They charged an additional $100 security deposit which I am still waiting to be refunded. They put us between 2 families that were running between rooms all night and making all sorts of noise. We went down to complain and also ask for an extra pillow. They had none.
This morning we went to shower and there was no hot water, or water pressure. Breakfast ended at 9:30 and at 9:35 we attempted to go grab a pack of oatmeal and water and were greeted with a very unfriendly worker. Nothing had been put away yet. Overall it was just a bad experience, the location was a little sketchy and the room was clean-ish but the staff was unfriendly and unhelpful. Will not be going back thankfully !
HORRIBLE & DIRTY
When we pulled into the lot we thought oh no!! garbage in the entry way and parking lot. Large holes in the screens, people lounging in the very small lobby, which was also very dirty and smelled of Hash. WE just turned around and left. I called and cancelled immediately. Went to the Holiday Inn across the street.
The room where i stayed was too close to the kitchen area and you could hear everything while i was trying sleep.
The downstairs floor wet in the elevator water on the floor hall dirty but the room was clean and fresh I must say guest service was nice and friendly can do for a up grade
The staff was awesome and professional. I actually enjoyed the stay. I loved the room, really clean.
Ants and roaches and beg bugs was everywhere water wasn’t working and then we we laid out the let out sofa it was rat traps on the bed and bed had pee stands and hotel didn’t have towels in pool area and when ask they said they ran out hotel has spiders webs on cover me and my family left and couldn’t enjoy our stay