酒店回复: Bonjour M230447****Thank you for taking the time to share your detailed feedback following your stay with us.I appreciate your balanced comments and am pleased to read that you valued our excellent location, the proximity to restaurants, supermarkets and the beach, as well as the cleanliness of the hotel and the comfort of having a balcony. It is also encouraging to know that our service met your expectations.At the same time, I sincerely acknowledge your remarks regarding the age of the facilities and the ventilation in the bathroom areas. Your feedback is important to us, and it has been shared with our maintenance and engineering teams as part of our ongoing improvement and refurbishment planning. We are continuously working to enhance both comfort and functionality for our guests, and comments such as yours help guide these efforts.Thank you once again for choosing Sofitel Gold Coast Broadbeach and for sharing your experience so constructively. We truly hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay.Merci,Matt AndrawsGeneral Manager
酒店回复: Bonjour You - YouThank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us at Sofitel Gold Coast Broadbeach.I am delighted to read how much you enjoyed our location — being just moments from the Broadbeach South Light Rail station certainly makes travelling to and from the hotel effortless. It is wonderful to know you appreciated the proximity to the beach, the sound of the waves at night, and the convenience of the nearby supermarket and dining options. Broadbeach truly offers a vibrant yet relaxed atmosphere, and we are fortunate to be at the heart of it.I am also pleased that you were able to enjoy our swimming pool and spa facilities. Thank you as well for your honest comment regarding the hotel’s age. While our property has a long-standing presence in Broadbeach, we continuously maintain and enhance our facilities to ensure they remain comfortable and enjoyable for our guests. Your feedback is appreciated as we continue planning future improvements.We are grateful you chose to stay with us and hope to welcome you back again soon for another relaxing seaside experience.Merci,Matt AndrawsGeneral Manager
酒店回复: Bonjour Chaorenwen,Thank you for taking the time to share your experience at Sofitel Gold Coast Broadbeach. I’m glad to hear that you found our location convenient, with the shopping mall, dining options, and unique shops enhancing your stay. It’s always a pleasure to know our guests enjoy these local touches.I sincerely apologise for the disturbance caused by the fire alarm during your first night. Guest safety is our top priority, and while these alarms are essential, I understand how disruptive an unexpected activation can be. Please rest assured that we take such incidents seriously and have measures in place to prevent them, including strict non-smoking enforcement and regular safety checks.Thank you again for your feedback. We hope to have the opportunity to welcome you back for a seamless and more restful experience in the future.Merci,Matt AndrawsGeneral Manager
酒店回复: Bonjour Kankanfengjingsasaye,Thank you for your kind feedback. I’m delighted to hear you enjoyed our breakfast selections and found the welcome gestures thoughtful. It’s always wonderful to know our team’s efforts to create a warm and engaging experience are appreciated.We look forward to welcoming you again for another memorable stay.Merci,Matt AndrawsGeneral Manager
酒店回复: Bonjour Thank you very much for taking the time to share your experience with us. I am delighted to hear that you enjoyed our convenient location, with easy access to the beach, shopping, and dining options.I also appreciate your feedback regarding the rooms. While our facilities remain fully functional and comfortable, your comments help us as we continue to maintain and enhance our guest experience.We look forward to welcoming you back to Sofitel Gold Coast Broadbeach for another enjoyable stay.Merci,Matt AndrawsGeneral Manager
酒店回复: Bonjour lycheeinss,Thank you for taking the time to share your detailed feedback. I am deeply sorry to hear about the multiple issues you experienced during your stay, from the room allocation and overbooking to the condition of the facilities and hygiene. I sincerely apologize for the distress this caused, especially during your husband’s birthday and while travelling with an elderly family member.Please be assured that your experience does not reflect the standards we strive to uphold at Sofitel Gold Coast Broadbeach. Your feedback has been shared with our management and housekeeping teams to ensure these matters are thoroughly addressed. We are also in discussions regarding future capital enhancements, and comments like yours help us prioritize improvements to create a better experience for our guests.I understand that your stay was tiring and stressful, and I deeply regret that we fell short on this occasion. We hope for the opportunity to welcome you back in the future and provide a stay that reflects the high standards we aim to achieve.Merci,Matt AndrawsGeneral Manager
酒店回复: Bonjour Maikaoer,Thank you for taking the time to share your feedback regarding your stay at Sofitel Gold Coast Broadbeach. I am pleased to hear that you found our facilities satisfactory and appreciated the convenience of the light rail station nearby.We also appreciate your comments regarding pricing fluctuations. We continually review our rates to ensure they remain fair and reflective of the value and experience we provide, especially during peak periods.We hope to welcome you back in the future and provide an experience that continues to meet your expectations.Merci,Matt AndrawsGeneral Manager
酒店回复: Bonjour Xiaoduiqingshan,Thank you for taking the time to share your experience with us. I’m delighted to hear that you enjoyed our convenient location and the nearby amenities, including the beach, shops, and transport options. It’s also great to hear you found a local gem with the bagel shop — we love when guests explore and enjoy the neighborhood!We appreciate your feedback regarding bottled water and will take it into consideration as we continually look to enhance the guest experience. We hope to welcome you back soon for another memorable stay on the Gold Coast.Merci,Matt AndrawsGeneral Manager
酒店有了一定的年份维护上课，但是厕所不太通风，地理环境不错，周围有很多餐饮和超市。卫生中规中矩，服务还行，离海滩近。有个小阳台。室内环境如图所示。
酒店性价比高，设施齐全，有游泳池、温泉、网球场等。附近超市、美食众多，离海滩很近。双床房每个都1.4m，很宽敞。有两个小点：被子是用被单夹的而不是套起来的，有点不太习惯；私家停车场直达楼下很方便。但是必须得走几阶楼梯才能坐上电梯，希望能修个斜坡之类的方便更多旅客。中间早餐问题出了点小插曲，携程也积极帮忙和酒店前台沟通，最后完美解决了。点赞～
酒店就在train边上，下车就能看到，走三五分钟就能到。可以看到海，但是略微有些遮挡，晚上能听到海浪的声音。旁边的海滩是宽滩，下楼走几步就到，人比较少体验感挺好的。楼下就是大超市，还有超好吃的贝果和泰餐以及各种吃的，非常方便。酒店有泳池和spa，就是酒店确实比较老了，但是使用起来也都没问题。
从布里斯班公共交通抵达酒店的，路上也是妙趣横生，酒店位置挺好的，不过相对有点老了，楼下就是商场，而且很多好吃的，还有周杰伦打卡过的咖啡店elk，以及买伴手礼的精致小店，很方便
住了两晚，第一晚还半夜突然想起了警报🚨估计有人偷偷抽烟
酒店有很多年了，维护的还是不错的。前台告诉了我们新加入会员的抽奖活动，拿到了饮品券，还是挺贴心的。早餐丰富，一天有味增汤，另一天有叻沙汤，喜欢！
总体来说很棒，位置非常方便，酒店旁边就有个购物中心，一层有超市，步行十来分钟有黄金海岸地区最大的购物中心，吃饭的地方也很多。离海滩很近，步行大概五分钟左右就到。房间虽然年代比较久，但是设施都还算完好，住着挺舒服的。
携程多年的第一次差评，真心劝所有朋友【不要选择这一家】哪怕只要几百块一晚。
设施：订的河景给游泳池景、工地景，各种货不对板。二十多年的酒店反正和现代化无关，这个浴室真太旧太脏了…
卫生：到处都是灰，从床头柜到写字台满满的灰，这房间难道是空了很久没人住吗？马桶竟然有陈年黄…不知道多久没彻底清洁了
服务：我定了两个房间，结果第二个房间超售，哪怕我们下午去check in了房间也不留给我们，同天还是我老公生日，吵了一个多小时才同意把我们安顿去附近酒店还一直说这个酒店太贵。原来竟然要我们去【8公里之外的酒店】在荒郊野岭的国家公园里。我们还带着70多岁的老人，心很累，怎么会有这种处理流程。
不知道平台是不是惹到他们酒店了，客人的优先级最低，到处为难，一定要吵架才给补偿【我是来度假的不是来吵架的】太累了。
1. 押金预授权刷了200，结果入住当天半夜变成了pos消费202.8，刷预授权还能涉及surcharge？押金能偷偷变成消费吗？这次澳洲住了十多间酒店第一次听说，又要浪费时间吵架2.电吹风都破裂成这样了，说真的换了吧，我住酒店还要帮你们修电器啊
酒店预定前知道是一个老牌五星酒店，也知道设施很老旧，但去了感觉实际还是不错的，周六当天太多的酒店涨价非常离谱。但它家价位很良心啦，酒店楼下不远有轻轨站，可在Broadbeach North车站下车.
大堂虽然不奢华，起初我还以为酒店不怎么样呢，但一踏进门，礼宾部的服务人员就非常热情地帮我搬行李，还送上欢迎饮品，服务态度特别好。我住过很多五星级酒店，但这位礼宾部的先生/女士不仅穿着得体，待人热情，甚至在我退房时还记得我的名字。这让我心情特别好。
19楼的景色也真是绝了！虽然我忘了名字，但非常感谢那位棕色头发、漂亮的前台女士！我在房间里休息得特别好，窗外的景色是亮点。游泳池、酒店位置、周边的餐厅和海滩都非常棒。房间也很干净，床铺很舒服。强烈推荐！
离沙滩很近，附近街道很多小吃和商店超市，非常方便，交通也便捷，挺不错的。黄金海岸什么都好就是瓶装水太贵了，附近有家很好吃的贝果店，推荐尝尝。